Georgetown Volkswagen

Worst dealer around. ... 2 year old car that won't take gasoline. Takes 20 mins to put in $20 dollars of gas. Dealer says its my fault because I overfilled it. Won't co ... 2 year old car that won't take gasoline. Takes 20 mins to put in $20 dollars of gas. Dealer says its my fault because I overfilled it. Won't cover it under warranty. Want $2000 to fix !!!! Don't go to this dealer and stay away from VW garbage. What kind of car won't take gas ??? I've owned 2 Jettas and they were both junk. More

A rip off stay away from this dealership. They dont know what they re doing. They will not honor warranty & try to up sell services . They dont know what they re doing. They will not honor warranty & try to up sell services . More

I bought $33000 car from this dealership In February not even 30 days later I complained about the front tires having cracks in the treads they barely passed the safety they said they replace the real ones even 30 days later I complained about the front tires having cracks in the treads they barely passed the safety they said they replace the real ones but the front ones passed you think for 33000 h Dollars they would've put 4 new tires on that car would not recommend buying a vehicle from this dealership More

Georgetown Volkswagen has been the best dealership to work with and made the process of car shopping so easy and enjoyable. Thanks to Hisham Al-Ammar the Account Manager. He was able to find the best car work with and made the process of car shopping so easy and enjoyable. Thanks to Hisham Al-Ammar the Account Manager. He was able to find the best car lease for myself. Hisham was great at addressing my questions and finding me the best lease for my budget. His flexibility and willingness to help me find the perfect car was exceptional. Hisham and his team at Georgetown Volkswagen have been fantastic and have made the process of car shopping enjoyable! I would highly recommend Hisham to anyone because his service and hospitality is one that isn’t available at other dealerships! I rate my overall experience a 10 star! Jodi More

Bought a used car from this dealership. The used car manager was quite rude when negotiating the price. They boast about how much it cost them to safety the car, etc, etc. A month after I purchased the manager was quite rude when negotiating the price. They boast about how much it cost them to safety the car, etc, etc. A month after I purchased the car, front brake warnings light came on. The pads has like 10% left. There's no way it passed safety when I bought it. This is not my daily car. I hardly put any mileage on it. No doubt they have some nice car on the lot, but I wouldn't pay them any extra for being a big dealership if they don't safety or recondition their car properly. More

I leased my car here and had really good experiences with the Sales team so this review is not at all reflective of Sales; unfortunately cannot say the same for the Service dept. Contacted them afterwards to the Sales team so this review is not at all reflective of Sales; unfortunately cannot say the same for the Service dept. Contacted them afterwards to provide customer feedback and it's like they were offended and flat out refused to even acknowledge their mistake - and this is what bothered me the most. They can't even acknowledge their mistake and apologize, so I won't be coming back here or referring them to anyone. Despite this being my 'home dealer,' I'll happily be making the trek to Oakville or Bramgate VW in future. More

Avoid this dealership at all costs!A VW agent emailed Avoid this dealership at all costs! A VW agent emailed me offering a trade in option, went in and signed the offer documents, but realized later th Avoid this dealership at all costs! A VW agent emailed me offering a trade in option, went in and signed the offer documents, but realized later that day I was being ripped off, emailed them back to cancel and this is where they turn into bullies! They replied by stating "all sales are final", this is more of a dollar store policy not a proper dealership! I do not remember signing any document that stated anything was final. I know it is sad they are losing such a big deal and commission but they cannot and will not force me to proceed with the deal. Will definitely escalate to consumer protection and the better business bureau. More

I WISH I COULD PUT 0 STARS !I financed a used car, I WISH I COULD PUT 0 STARS ! I financed a used car, within less than two weeks my car battery died. I had a great experience going through the proc I WISH I COULD PUT 0 STARS ! I financed a used car, within less than two weeks my car battery died. I had a great experience going through the process of financing, signing off the papers and making sure I had everything ready to drive off with the car(Great deal). But once I drove off the lot it was a turn for the worst. During the test drive I noticed a few minor issues (sinking brake pedal, no headlight, gear shift making noise) that all could’ve been solved easily maybe if it was a Volkswagen and not a different make. I advised the sales rep of the issues I had with the car and was told everything will be looked after during safety, so I took their word for it. Upon taking delivery of the vehicle everything seemed fine until I connected my phones bluetooth to listen to some music and heard rattling coming from the passenger door speaker (on same day of delivery). I advised the sales rep when he reached out to me about the speaker and I was told to come in so they can look at it. A few days before even bringing in the car my Master Warning light came on which could be anything as my brake pedal was still sinking I reached out to them in a panic as I could lose my brakes (low brake fluid in reservoir - checked after my warning light came on) and they had no answer other than "brining in the car was the first step" so I took my risks of driving it which was very unsafe. I had to take time off work just so they can look at it as the dealership is far from where I live. On the day of having the issue fix - there was nothing they could do about the warning light as "they didn't have the tools to fix my car" but had the tools to sell it and fix the headlight and check to see if there was air in the brake line? I knew they had a scan tool and had to advise them to scan it. They were doing the bare minimum as it was a different make and not their own. After scanning the car, they found a error code about a low battery and charged it (once there is problems with a battery might as well change it than to charge it) I advised them to change it but they only offered to charge the battery). If they were actually charging my car, it wouldn't be sitting outside with the hood closed and then offering to wash my car as well but decided to wash it when I came back to pick up the car (car was only there for an hour once they said they were going to charge it) and saw they were only using water and a dirty drying mitt no soap/cleaner/solution applied (left lots of water marks on my windows) . With the speaker they tried blaming me for blowing out my own speaker and that maybe my music is too loud and offered for me to pay to have them order the part and put it into the car. NO I DO NOT THINK SO, What's the point of having speakers and not playing it loud (rattling can still be heard at a low volume). For anyone buying a used car from this dealership I advise you don’t and to save yourself the trouble. If your not buying a Volkswagen DO NOT BOTHER COMING here, they only want to sell you a half broken car and not fix it when problems occur. More

They will cheat you I bought my first car from this dealership. A used VW Passat. They promised me to put branded Michelin or Continental tires but later delivered car wi I bought my first car from this dealership. A used VW Passat. They promised me to put branded Michelin or Continental tires but later delivered car with some chinese brand tires. At delivery they kept telling me these are old tires and you can pick up new tires from dealership. Later told me that the tires on car are the ones that we agreed to give you. Unprofessional staff and biggest cheaters. Do no waste your time and money going to this dealership. More

They are not sure what they are doing I was given 2 offers on the legal paper from this place and when I said yes to the deal and was about to sigh they told me the deal is not possible you have to pay offers on the legal paper from this place and when I said yes to the deal and was about to sigh they told me the deal is not possible you have to pay extra. This happened to me not once but twice. I have the copy of paperwork with me which was offered to me and next minute they pulled of the deal. Very unprofessional I would never recommend this place to any person looking to buy Volkswagen just try other dealers. Me and my wife wasted 3-4 hours were told the payments and numbers on phone then same numbers on paper but once I went to sign them they said sorry we cant offer you these numbers. Surely i will escalate this as i have there deal with me to see is it even possible they give me a deal and then say sorry this deal is not possible But please dont waste your time here. Me and wife both are really frustrated with what happened to us yesterday. More