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365 Reviews of Castle Autoplex McHenry - Service Center
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Helpful October 26, 2023
If there was a way to leave ZERO stars I would. Bought my vehicle from Gary Lange at the time which is now Castle. We’ve had problems with them treating us poorly in the past and should have known Bought my vehicle from Gary Lange at the time which is now Castle. We’ve had problems with them treating us poorly in the past and should have known better to come here to get my vehicle serviced. Poor communication, I left multiple voicemails for a call back with questions and concerns and NEVER had a return call. EXTREMELY poor customer service. They had my Chevy for 3 days, was never officered a courtesy vehicle and I have two small children. I spoke with Dino who was very rude and treated me like I was a dumb woman. They claim they are unable to order the part to fix my vehicle. We called around to other dealerships and they are able to get the part and fix my vehicle. we will no longer be returning for buying new vehicles or services. & will not refer friends or family here. More
by Sasha
Employees Worked With
Dino.
September 06, 2023
This week was the second time I’ve had service for my brand new car I bought from them and if I could Leave no stars I would. Very poor communication, dropped car off and didn’t hear back for 3 days, bc brand new car I bought from them and if I could Leave no stars I would. Very poor communication, dropped car off and didn’t hear back for 3 days, bc of a holiday, even though they were open one of the three days. Was not provided a courtesy car or any type of information when I picked the car up. I may have bought my car there, but will no longer be using them for any services in the future. More
by seriokc00
Employees Worked With
Dini
May 01, 2023
I wish there was a zero-star rating. I asked for a quote to repair the rear power hatch for my 2013 GMC Terrain SLT. The door would open, bounce up and down a few times, and then close. I asked for a quote to repair the rear power hatch for my 2013 GMC Terrain SLT. The door would open, bounce up and down a few times, and then close. I was quoted $1,800.00 for the repair. When searching YouTube, I found that this repair was very very simple to install and parts were $17.00 at AutoZone. I previously had my battery replaced at a cost of $800.00 because the cables were corroded and previous to that, I was told my Lower Front Bushings needed to be replaced, confirmed by Firestone Complete Auto Care, and paid $2,400.00 at Castle. Calling today to confirm the quote from Firestone, they charge $700.00 for the job, including alignment. I have never felt so ripped off in my life and hope this review is read by all. I have nothing good to say about Castle Chevrolet Buick GMC McHenry and I will not visit them again, nor purchase a GMC in the future if this is the type of business they use to represent their product. More
by theplanters
Employees Worked With
February 11, 2023
Very accommodating. I was able to get an appointment quickly and the wait time for the service was exactly what they told me it would be. All the employees are very hel I was able to get an appointment quickly and the wait time for the service was exactly what they told me it would be. All the employees are very helpful. More
by Shekruck1964
Employees Worked With
June 16, 2022
Another great experience at GaryLang. Major work needed and it was handled perfectly thanks again. Matt was professional and kept me informed on all the repairs. He worked with the manufa Major work needed and it was handled perfectly thanks again. Matt was professional and kept me informed on all the repairs. He worked with the manufacturer and got everything covered that was entitled to me. Again it helps when you maintain your car and trust the services they recommend through out your vehicles life. Without those records and needed services, it could have gone in another direction??? Yikes. But with my maintenance records all right there. A new engine, starter and turbo.. all covered by the manufacturer with no issues… only because my maintenance records where all on GaryLang’s records. So the few hundred dollars I had spent really paid itself back in thousands. Please believe them when they recommend those services. It pays for itself in the long run. Thanks again to GaryLang and Matt. I trust your every recommendation and the service you provide. Life long customer.. More
by tgorr1971
Employees Worked With
April 26, 2022
Kia Service is TERRIBLE. It took from 2018 - 2022 to diagnose my 'Shudder' problem. Gary Lang Techs said many times that there was nothing wrong with my Optima. Took it to It took from 2018 - 2022 to diagnose my 'Shudder' problem. Gary Lang Techs said many times that there was nothing wrong with my Optima. Took it to an independent repair shop a month ago and the tech felt the shudder within 2 minutes. I contacted Kia Consumer Affairs; they suggest I take it to another Kia Dealer and they also diagnosed it in a few minutes. New Transmission needed. Why didn't Gary Lang Techs even acknowledge the problem? Wouldn't trust them ever again. More
by whloftn
Employees Worked With
Dave Schultz
January 13, 2022
Service Consultant Sam Price did a great job yesterday (01/11/22). Informative, and had the work I requested. He kept me updated and the work was completed in less than 4 hours. Great job Sam! (01/11/22). Informative, and had the work I requested. He kept me updated and the work was completed in less than 4 hours. Great job Sam! More
by Dave Blosser
December 02, 2021
Great to work with. Got the car of my dreams. Would highly recommend them. Very pleasant. highly recommend them. Very pleasant. More
by C.hanrahan5
November 26, 2021
Service department sucks. They had my car for 5 days over a GPS issue not working.i paid 32 grand for the car for him to tell me I have to subscribe to uvo to get GPS. Subscribe why? I bought a car w GPS. No a GPS issue not working.i paid 32 grand for the car for him to tell me I have to subscribe to uvo to get GPS. Subscribe why? I bought a car w GPS. No car for the week cause there is a car shortage. I call the dealership whete I bought the car and no subscription needed. You go in settings unsubscribe uvo and the GPS will come back on. They want you to subscribe cause it's 250 a year. Wow one phone call not 5 days of eating my time. Place is a joke More
by Lara Zinsky
Employees Worked With
Matt Lipinski
