Future Ford of Roseville

We saw an ad for a 2018 Ford Edge and my wife called and spoke with Mr. Spencer. We were just in an exploratory mode, but Spencer did a great job in telling us why we should at least stop by and take a look spoke with Mr. Spencer. We were just in an exploratory mode, but Spencer did a great job in telling us why we should at least stop by and take a look at the car. His professionalism caused us to take a look at the car. When we got there Ryan helped us. He was quiet and reserved and not salesy at all, which we liked. He simply gave us the details about the car, how much it was going to cost, and our options. Because we had been up since 4am looking for cars, I appreciated him giving us all the information we needed. He was the perfect saleperson and we liked him very much. Our son will need a car soon and we plan on having nobody else but Ryan assist him. Filling out the paperwork with Damien was a hoot. Although it was a lot of paperwork and was a bit time-consuming to complete it, he kept us engaged and told stories and gave us recommendations of vacation spots to enjoy. I drove my 2018 Ford Edge home happy. The overall experience was a joy for us and we appreciate eveyone we talked with. Thank you and have a great day. Carl More

Edit to my review 2/25/24: Upon further inspection of my vehicle, I found that the dealership did not detail the interior before or after my purchase. I pointed out stains and marks on the vehicle. They sai vehicle, I found that the dealership did not detail the interior before or after my purchase. I pointed out stains and marks on the vehicle. They said they would take the vehicle in for a detail when I was finalizing my paperwork. The car never was detailed. I am very grateful that they did bring the car up to Tahoe during President's Day weekend, but I am disappointed how they falsified that the cleaning of the vehicle was completed. I also pointed out that there was damage to the rear bumper, and they said it just needed a 'clip' and they took a discount off the car for me, I took the car in to an auto body shop and the damage to the vehicle was $1500. Not impressed without how truthful the dealership was during the sale of the vehicle. Therefore I changed my rate to a 3 instead of a 5 star review.* I couldn't be happier with the family owned car dealership! I just purchased a used car (2021 Buick Envision Essence ST) this President's Day weekend. After doing all my extensive research on the car, I inquired about the car from Autotrader and Kodi called me to see if I had any additional questions. I decided to drive the 2 hours from South Lake Tahoe to do a walk-around and take a test drive of the car. When I arrived on Sunday with my dog Sophie, Kodi was assisting another customer at the moment of arrival, Brian lent a hand to help me test drive the car. He made me and my dog very comfortable and showed me where to take the drive since I was not from the area. Being a young and a woman and already having unpleasant experiences from other dealerships in Nevada, I felt comfortable and relaxed and feeling it was all about -the customer. Kodi became available and I was ready to do the numbers game, after a brief few rounds-I became a proud new owner of the car, and it was my first purchase from a dealer! They even offered to drive the car up to Tahoe later on because Tahoe was in the middle of a severe snow storm. The whole experience with above and beyond exceptional! From Kodi & Brian-in sales, Steve- in the finance dept., and everyone at Future Ford Lincoln of Roseville were polite and happy there was a beautiful sweet dog with me. By the end of the whole transaction, my family member who I was there with said when they buy a car-they are going to the same place! She was raving about the great experience she saw and was treated. Thank you Kodi, Brian, and Steve and EVERYONE at Future Ford Lincoln of Roseville. Happy Customers! *Pictures to come later* More

Whatever any of you do, steer clear of Future Ford Lincoln, mercury service center in Roseville California. Had them do a three hour parking brake repair on my 23A. Took them 16 days to perform th Lincoln, mercury service center in Roseville California. Had them do a three hour parking brake repair on my 23A. Took them 16 days to perform the service. They wanted to charge me $4200 for unnecessary repairs they cooked up. They damaged the top of my RV, left, wide, open cracks where the roof meets the back wall of the RV. Not sure if the idiot performing the service lifted it too high or somebody backed into something with the passenger side, rear of the RV and caused the damage. They are genuinely horrible service center for your vehicles. This just happened last week. My RV was literally perfect. Aside from the parking brakes needing adjustment. Bumper-to-bumper, it was spotless. Mechanically it was as close to flawless as it gets. What a bunch of effin idiots. Seriously, steer clear. More

I always dread buying a car at the dealership. The overly long process, TONS of paperwork, and then having to deal with car salespersons that always seem to just want to "make a sale" To my delig The overly long process, TONS of paperwork, and then having to deal with car salespersons that always seem to just want to "make a sale" To my delight, I had the best car buying experience with Josh Meyer EVER! I buy a LOT of cars. I do not keep them long and Josh was far and above the best fit for me as a salesperson and this experience was OUTSTANDING. He listened, followed up even after the sale and was willing to let me go if the fit wasn’t right. He did research and worked with the dealership folks to find me the best option as well as financing. . He was so nice and really took the time with me to be sure I was getting a car I want. We took the time to go to the other location to see if they had the right options. Josh is awesome! He's friendly, patient, knowledgeable, helpful every step of the process, great communication, answered all my questions and truly made the car buying experience fun, efficient, easy, and hassle-free. Great customer service experience overall & I felt they truly cared for as a customer! I got a good deal on the trade-in and my new car. If you want to buy a car, I highly recommend Josh Meyer at Future Ford in Roseville More

It has been an easy and painless process in purchasing my truck at future Ford as well as trading my vehicle in I got a fair trade-in value they treated me well, and when I went back to take care of some thi truck at future Ford as well as trading my vehicle in I got a fair trade-in value they treated me well, and when I went back to take care of some things on the truck, they took the extra mile a quick shout out to assistant manager, Mike and Josh in office who took care of me and Kyle most knowledgeable young man in sales out there on the floor. Thanks guys excellent job and would I come back hands-down big YES!! More

Shady salesmen. Marlon Risch was very deceitful and definitely not your buddy. Keep your eyes on your wallet. Marlon Risch was very deceitful and definitely not your buddy. Keep your eyes on your wallet. More

Car salesmen are notoriously devious and not truthful but this place really takes the cake. They will lie to you at EVERY single turn. They will all but guarantee you a vehicle for a WEEK and then sell it this place really takes the cake. They will lie to you at EVERY single turn. They will all but guarantee you a vehicle for a WEEK and then sell it to their sister dealers manager just to slap you in the face. Salesmen have NO clue what is going on or what they are doing and just bull xxxx you through every day wasting your time and money. Adrian and Jacob both BLATANTLY lied to us on numerous occasions (when they could be bothered to pick up the phone). We were told multiple different stories on why we could not purchase a vehicle then when it came down to us pushing harder, another story would arise. Turns out, behind the scenes, it’s the head honchos scratching each others backs while they screw over the customers. Absolute terrible salesmen and terrible humans. We wasted time and money to come see a vehicle to be lied to and played by the good old boy system. Christian, the sales manager, will say yeah man sorry my salesmen lied I’ll talk to them about that. There is your resolution. Will never ever ever step foot on a Future dealership’s lot again. They are deceitful and conniving and do not deserve your money or business. Oh, and, check your mirrors when you buy a car because salesmen showing vehicles will run into parked cars in the parking lot and act like it never happened. 🙃 More

I spoke with DJ. Was clear on my needs AWD I live in snow. Deal set, payments, down and amount on trade. I arrive and deal was not for awd at all and now its a negoti Was clear on my needs AWD I live in snow. Deal set, payments, down and amount on trade. I arrive and deal was not for awd at all and now its a negotiation. Bought 2 cars from this dealership and recommended to so many but not anymore. Dealership should honor the deal for a AWD that I was CLEARLY stated multiple times to DJ. No more recommendations coming from me. My time and gas wasted. Oh and the ONLY times available on his calendar per DJ were Monday. Mon is his day off. He sets up a lie and then lets others to take care of it. Dealership wont honor deal poor practice they lost a customer and many more word of mouth is powerful. Honesty not in DJ character. More

Absolutely horrible. Been there twice to try to get my Ford fixed - even after having scheduled an appointment they can't accept my truck (today they told me they were ba Been there twice to try to get my Ford fixed - even after having scheduled an appointment they can't accept my truck (today they told me they were backed up 7 days). To be honest I doubt I'll ever buy a ford again given how horrible the service is. Too bad; nice truck but I need reliable service. More

Stay away from this dealership. The sales department doesn’t coordinate very well with the service department. The sales department will show you items for your car and then the ser The sales department doesn’t coordinate very well with the service department. The sales department will show you items for your car and then the service department has issues getting it done and I started taking three days. It takes a week to get anything done and then they will give you a hassle, when it comes time to pick it up, I was told to never contact the service department again. Great way of doing business. I will never buy another vehicle from them again I’ve never recommend anybody buying anything from them. More