Ford Spring Hill

On Monday, May 6 we delivered our Ford Edge with its failed sunroof to the Spring Hill dealership where we were greeted by Mike Stults. He was positive and professional and started working on our proble failed sunroof to the Spring Hill dealership where we were greeted by Mike Stults. He was positive and professional and started working on our problem immediately. He arranged a loner car, documented the damage, kept us informed about what he was doing and promised to keep us apprised on the status of the repairs - excellent communications. We had confidence in him and felt so much better about our situation. My wife explained that we needed the car to attend a celebration of life for her brother in Indiana. Mike was sympathetic and assured us he would do everything possible to have the car ready as soon as possible. He called when the needed parts were ordered and when he repairs were completed. When we picked up the car on May 13, he spent time with us and answered all of our questions. An employee like Mike is essential for a successful business and he spoke proudly of his years of association with Ford dealerships where he has served. Your commitment to having a quality workforce, a well-maintained facility, an excellent service department and an exceptional employee like Mike Stults is noticed and appreciated. Gene & Sharon Printz More

My appointment was at 9am. Todd kept me updated on my car. He was pleasant and told me what was wrong with my car. I gave him Permission to do the repairs. My Car was comple Todd kept me updated on my car. He was pleasant and told me what was wrong with my car. I gave him Permission to do the repairs. My Car was completed. I have no complaints about my service. More

I took my 2016 Lincoln MKX for an upgrade to install CarPlay. The work was supposed to take no more than a couple of hours. There were some programming issues which went on for days and my car was not r CarPlay. The work was supposed to take no more than a couple of hours. There were some programming issues which went on for days and my car was not ready the first day I took it in and waited for service. It wasn't ready for exactly 21 days after I took my car in for the upgrade. Although I was disappointed as I needed my car, I did get a loaner from the dealership and I was updated every single day by my Service Advisor, Mike. So in conclusion, although I wasn't happy about not having my car, the dealership was responsive and informative as to timing. More

This is our second car we have bought here and from this dealer. Very nice man we would buy from again. dealer. Very nice man we would buy from again. More

I've know the manager Russ Silverstone since I was a kid and the family and I have been coming to Ford of springhill ever since. Always great value and service there! and the family and I have been coming to Ford of springhill ever since. Always great value and service there! More

Everyone was very friendly and professional. The service was quick and on-time, it was a great experience. The service was quick and on-time, it was a great experience. More

Everyone falls down from time to time and has a service failure. I prefer to judge companies on their ability to recover and not that they had a shortcoming in the delivery of service. Spring Hill Ford h failure. I prefer to judge companies on their ability to recover and not that they had a shortcoming in the delivery of service. Spring Hill Ford had a shortcoming. They also recovered nicely and the service manager, Sparky, called me directly. Ultimately, my truck was repaired to my satisfaction and the overall experience was very nice. After this, and learning of their future expansion plans to improve even more, I will be happy to return for any other service issues that arise. Great job Spring Hill Ford! More

Always a great experience at Spring Hill Ford. If you need a car see Larry, he is just wonderful! Very patient and kind, knowledgeable and a pleasure to work with. We have purchased 2 cars with hi If you need a car see Larry, he is just wonderful! Very patient and kind, knowledgeable and a pleasure to work with. We have purchased 2 cars with him, highly recommend! More

Great fast service great personality no pressure and followed through with everything I promise good clean dealership followed through with everything I promise good clean dealership More

Ford Spring Hill is always outstanding and professional! Great, fast service that you can depend on. Great, fast service that you can depend on. More