Five Star Ford / Lincoln

They got back to me quickly and provided more information when asked. They even let me know when they had more cars in stock that might better fit the criteria I was after, but didn't pester me into buying w when asked. They even let me know when they had more cars in stock that might better fit the criteria I was after, but didn't pester me into buying when I decided against it. Overall a good experience with them! More

Professional, consistent, and always go the extra mile to satisfy. Highly recommended and will continue to use for service. satisfy. Highly recommended and will continue to use for service. More

Came in asking to look for cars in my price range. The Staff was friendly, professional and straightforward with information. Best car buying experience! Shout out to Shane he helped me stay in mybudge Staff was friendly, professional and straightforward with information. Best car buying experience! Shout out to Shane he helped me stay in mybudget down to the dollar and the office team. No pressure to buy with financing. Found a vehicle to fit my family and budget! I had concerns on the way out and was assured no problem- if anything come back. Felt the team took care of us and wanted to encourage the business to stay local and on the harbor. The best part of stopping in was the service I recommend check out what the team has to offer :) More

Car Buying Made Easy @ Rich Hartman's Five Star Ford Lincoln Phenomenal, exceptional, awesome, helpful, painless and easy aren't words you would normally hear when describing a dealer experience but trust me my Phenomenal, exceptional, awesome, helpful, painless and easy aren't words you would normally hear when describing a dealer experience but trust me my sales team at Rich Hartman's Five Star Dealerships in Aberdeen, Washington were that and more. I was looking for a 2018 Lincoln Navigator to replace our old minivan (something nice for my wife to drive) and came across a very well-equipped low mile Navigator at Five Star Fold Lincoln. I figured I'd just call them and see what the details were on the SUV. I call and started up a conversation with Pat Noll at the dealership and just chatted about the SUV, why it was leased for only a year (owners’ daily driver) and other pertinent information. Pat was open and answered all my questions without trying what I call the dealer conversation (monthly payment, etc.). I finally got to the point and told Pat what I was willing to pay for the Navigator, he didn't seem phased and simply let me know that he'd call the dealership owner and ask if he would accept my offer, simple as that. About an hour later I get a call from Pat, and he lets me know that we have a deal (remember the easy word above). So, we go through the normal conversation about a car deal. I tell him I'm going to finance through my own bank, once again; no, “well you should finance through us;” he simply asks what interest rate I was getting, tells me he probably can't match that and proceeds to getting everything handled. At this point he needs to hand me over to one of the financial managers and I think, uh oh, here we go. I get handed over to Bud Erickson and all my fears are alleviated very quickly. Pat has briefed Bud on the car, the financial information and the agreed deal. Bud runs me through the numbers, doesn't even try to up-sell me on anything and emails me a contract with nothing more on it than Five Star's standard document fee (clearly documented on their website) and a trip permit fee to drive the SUV back from Washington to California. Pickup day comes; the dealership sends a driver to pick me and my wife up from the airport. We get to the dealership and within an hour we're on the SUV driving around doing some sightseeing in Seattle. I could go on forever but I want to be really clear! I can't reiterate how great Rich Hartman's Five Star Dealerships, Pat Noll and Bud Erickson were to buy a car from. I wouldn't hesitate to recommend this dealership and their sales team to anyone, which is why I'm writing this review. Everything was seamless from start to finish. You can't go wrong trusting these guys. On a quick side note, I didn't even look at the SUV before I purchased it. I know it sounds stupid, but the number of pictures that they provided to me and the description provided the sight picture I needed. The Navigator exceeded my expectations when I picked it up. They even included new floor mats while leaving the older, almost new ones in the SUV, new wireless headphones and a myriad of perks I was surprised at. Don't be afraid to call Pat or Bud if you're in the market for a new or used car, you can't go wrong with these salesmen or Rich Hartman's Five Star Dealerships! More

Great Service Dept Both my wife and I have had our ford's serviced here in the past two weeks. Ric Gaddis was our primary contact and defines professionalism, respect Both my wife and I have had our ford's serviced here in the past two weeks. Ric Gaddis was our primary contact and defines professionalism, respect and courtesy all with a big smile. I don't get oil changes all that often but when I do, Five Star and Richard Gaddis have my business. More

Customer comes first It was hard negotiations--we only had so much money and had picked out a great used vehicle (Ford of course) that was a bit out of our price range, Ri It was hard negotiations--we only had so much money and had picked out a great used vehicle (Ford of course) that was a bit out of our price range, Rick and Damon determined they were going to make us happy customers, and after lots of discussion, tire kicking and compromise a deal was made.that made everyone but Rich happy....grin Seriously Customers do come first and they really work hard to have one leave the lot satisfied they got a "GREAT DEAL". More

Walked in to 5 Star Ford in Aberdeen Washington with not so high hopes on purchasing a vehicle that I was going to be happy with, do to my non exsisting credit and old car as a trade in... However, Jack and so high hopes on purchasing a vehicle that I was going to be happy with, do to my non exsisting credit and old car as a trade in... However, Jack and Carlos were just wonderful. Jack had walked the lot with me in the pouring rain looking for something in my price range, Carlos answered any questions... Damon accually found one I was not just satisfied with but "Fell in Love with"!!! Last but not least, Bud (finance) he was the most helpful of all, told me he will get me financed (which was not easy), told me not to worry all will be ok.... And it is "I am now a proud very happy owner of a beautiful Ford Escape.... Everyone is friendly, helpful and has great customer service!! More

I was looking for a used truck, and saw a 2011 Ford Ranger on their website. I had an older truck with a camper that I wanted to trade. John and Paul worked to get me a good value on my trade-in and go Ranger on their website. I had an older truck with a camper that I wanted to trade. John and Paul worked to get me a good value on my trade-in and got the price of the Ranger to where I felt it was a good deal. They seemed very sincere, and I felt that they cared just as much about having a satisfied customer as much as they cared about making a sale. I will definitely recommend them to anyone wanting a great car buying experience! More

Great company to do business with. I was looking for the new 2011 Ford Edge and they just happen to have the right color and features that I was looking for. My salesman Carlos seem to know a lot about the new 2011 Ford Edge and they just happen to have the right color and features that I was looking for. My salesman Carlos seem to know a lot about the vehicle and taught me everything about the new Ford Touch System and Navigation. I was very happy with the over-all customer service and the quality work. My overall experience was excellent. I give this company a 5 Star rating. See Carlos at Five Star Ford Lincoln in Aberdeen for the best experience! More

Excellent customer service in both sales and in service. Sales dept. treated us exceptionally well, even going out of state to find the 2009 vehicle we wanted. Price was negotiated fairly. Service dept. is Sales dept. treated us exceptionally well, even going out of state to find the 2009 vehicle we wanted. Price was negotiated fairly. Service dept. is very competent. Vehicle always ready when promised. Everyone in the dealership is friendly and accommodating. More