Finch Chrysler Dodge Jeep Ram - Service Center

Horrible place to buy and get service from I had one of the techs say i had a rear axle seal leaking I said go ahead and replace it so they did but they never did replace the axle seal the axle seal on bot the techs say i had a rear axle seal leaking I said go ahead and replace it so they did but they never did replace the axle seal the axle seal on both sides are the exact same never been touched axle has never been out this place is absolutely disgusting More

We’ve had a couple of negative experiences with the Finch service centre. After dealing with Lori this evening, we decided that we’d give Finch another opportunity when the time arises. She turned a negative service centre. After dealing with Lori this evening, we decided that we’d give Finch another opportunity when the time arises. She turned a negative into a positive! Thank you More

Our new to us van with stow and go seats has one seat that will not stow. Finch had it for 2 full days and returned it to us with the problem still there. Today we finally heard back from them to schedul that will not stow. Finch had it for 2 full days and returned it to us with the problem still there. Today we finally heard back from them to schedule a date to have the work done. Since this will take all day we miss being able to work for that day. It is due to go back in March 8th. Missing 3 days work after replacing our older van as we were sure it was no longer reliable to drive has really left us with a sour taste in our mouths. So much for being proactive. Oh and still not sure if this is covered under the warranty, the defective battery wasn't. My husband doesn't like to make waves so he will say all is fine but it was not and you can be sure this is the last time he purchases from this dealership. Just being honest Regards, Mrs. Donna Huddleston More

Have bought 2 vehicles and have had issues. They don’t stand by the products they sell. Will by next vehicle elsewhere. Very poor service. stand by the products they sell. Will by next vehicle elsewhere. Very poor service. More

We are from out of town and our engine light came on while passing through London, On. We required a replacement of the Diesel EGR valve. We found our way to Finch Chrysler service department and were g while passing through London, On. We required a replacement of the Diesel EGR valve. We found our way to Finch Chrysler service department and were greeted by service advisor Pete Donald. Pete got our truck in quickly and found we had to wait for parts to arrive. They shuttled us to a hotel for an overnight stay and back again the next morning. Pete kept us informed of every step in the repair process. Our experience at this dealership was extremely positive and we thank Pete for his professionalism. Russell and Brenda Bateman More

Awful Service I purchased a Jeep Compass from this dealership Jan 2 2017. One month later I returned for my first visit to service for a leaking sunroof. I have be I purchased a Jeep Compass from this dealership Jan 2 2017. One month later I returned for my first visit to service for a leaking sunroof. I have been to this dealership no less then 8 times over the last 2.5 years to rectify the issue. I have been told everything from - you left it open - to its not leaking there is no problem. Each time I have been told it is my responsibility to get to and from the dealership for warranty work. If there is no leak, or your not able to diagnose the problem why is the water pouring out of the overhead lights onto myself and my passenger? I have been treated rudely and disrespectfully. The amount of human error on part of the dealership to fix this problem is ridiculous, missing bolts and improper placement of the sunroof leading to subsequent visits is unacceptable. This last time finally it was decided to replace the sunroof assembly, all the while the sales manager suggest that I trade it in to purchase something new. BEWARE buying a used vehicle as I am sure they pass off problem vehicles to unsuspecting victims. This time when I got my Jeep back I was given the paper work and the keys with out explanation of what was all done, and told to go find my vehicle around the side someplace. Thanks a lot. My Jeep was returned with no gas when it had at least a 1/4 tank, the sunroof is covered in white lines and dirty fingerprints, the sun blocker is dirty with black marks, and the water that was flowing all over the radio and console area was left to leave water marks. I asked for a call back from the service manger today, and have yet to receive a call. To make a long story short, do yourself a favor and purchase and service your vehicle elsewhere. Maybe rethink Jeep while your at it. More

Nothing but bad experiences Bought a 2017 Durango used with 30,000 km went through a car wash once and paint peeled off my door. Looks like you guys spray painted it without prim Bought a 2017 Durango used with 30,000 km went through a car wash once and paint peeled off my door. Looks like you guys spray painted it without primer or anything the inside of my door is rotting away as well. Service took pictures but haven’t heard of anything getting done to fix it. I’m looking at a new vehicle at a Kia dealership at least they are honest More

Appalling Service Absolutely APPALLED by the service received from Finch. We bought a new Dodge Grand Caravan from them and after 9 months and 20,000 km the ABS light c Absolutely APPALLED by the service received from Finch. We bought a new Dodge Grand Caravan from them and after 9 months and 20,000 km the ABS light came on. I brought it in for inspection and the technician informed me I had mice in my van and they’ve eaten through the speed sensor wire, which voids the warranty. He then continued to go on and on about mice living in vehicles and the damage they cause. Brought our van to another garage for a second opinion only to be told there is absolutely no evidence of mice activity and the wire in question had been cut off at both ends. We took this report, and photographic proof back to Finch, and their response was to change their story and be rude to us. Considering the evidence, I feel the service technician who completed the initial inspection is either incompetent or unethical. The service manager was upset with us for saying this, as if we’re putting him out, yet is avoiding the fact and not answering for us, how a wire on our vehicle gets cut off. Not only is this terrible customer service, their behaviour is despicable. As an added note, when I was paying the invoice after the initial inspection, the receptionist actually said she’d never known mice to do so much damage to cars until she started working there, and now she sees it all the time. I wonder how many times Finch tells people mice have voided their warranties…. More

Dealer installed tow package is a joke. Bought our Durango from Finch Chrysler and the sales experience was positive however the service department is a whole different story. We paid an ex Bought our Durango from Finch Chrysler and the sales experience was positive however the service department is a whole different story. We paid an extra $995.00 to have a dealer installed tow package (big mistake). I researched online to find out what the tow package consist’s of compared to what we received: - full size spare (NOPE) - larger capacity cooling (NOPE) - rear self levelling suspension (NOPE) - trailer hitch receiver (YES) - 4 and 7 pin connectors (YES) - bumper cover (YES) colour matched (NOPE) What a joke at a 1000 bucks but this is where the story gets interesting. We hooked up our brand new travel trailer and the electric brakes didn’t work so we take it to the trailer dealer to see what the problem could be. They test the connector and determine that there is no power at the 7 pin for the electric brakes. They recommended to take it back to the dealer and have them correct the problem. We called our salesman and he put us through to the service manager (still to this day they haven’t returned our phone call). We book the truck in for our free oil change and to fix the trailer wiring. My wife is waiting in the waiting room (3 hours total) and they are calling me (in Kingston) to inform me that they only wire up for the lighting and not the electric brakes. However if I want them to look into the wiring for the electric brakes that it would be at my.expense....what did I pay 1000 dollars for??? Your Dealer installed tow package is a rip-off!!! I ended up going to another Dodge dealer to rectify the issue with the trailer wiring (And it’s being fixed under warrenty). Finch Chrysler you can keep your 4 free oil changes (I would rather pay for them from your competitor) More