Finch Chrysler Dodge Jeep Ram

Buyer beware! Keep records of Finch Chrysler’s vehicle pricing before reaching out to the dealer. Was in the market for a new Ram 1500 TRX and inquired on few of t Keep records of Finch Chrysler’s vehicle pricing before reaching out to the dealer. Was in the market for a new Ram 1500 TRX and inquired on few of the ones they had listed on their website. I was told by their salesmen Clark units were available. I told him few of the TX's are discounted while others were not and if they could apply the "Finch discount" to the other TRX's that don't have it. Clark told me there are no discounts and I told him they are discounts stated on the website listings. He said he would reach out to his manager and get back to me right away. Hour goes by and no call. I knew something was wrong and luckily my browser was still on their website so I recorded and screenshotted there TRX inventory. I noticed all discounts removed and prices increases of $40-60,000 on the same vehicles. I contact Clark he acted as if he didn't know me and then just said that the vehicles are actually all sold. I told him 4 trucks sold in an hour or the price went up $40-60,000. He said "yup that's the price". Asked for manager got denied then laughed and hung up on the phone. Initially reached out to Micheal P. (VP Customer Relations) who seemed not to care nor communicate with me. Came up with all sorts of excuses and in disbelief of the entire situation. Have reached out to Jordin (CEO) who forwarded my issue with Mike B (Managing Partner). Mike ultimately claimed my situation and the increase in pricing to "website issues". After that the website applied general RAM discounts to all models when TRX were supposed to be excluded. That's fine but doesn't explain how MSRP pricing on website went up, nor the actions and lies of his staff. “Sold vehicles” are still on the website. At the end of this I was able to take there "website issue" and "Finch discount" pricing to other dealers and get a better deal at a far more ethical customer focused dealership. Dealer Rater does not allow photo attachments or I would show proof in this review. More

Worst place to get a vehicle, 2 days after buying the vehicle it needed a strut Took it back, and then it needed a mounting for strut. Still haven’t gotten it and it’s been 2 months .And when you call th vehicle it needed a strut Took it back, and then it needed a mounting for strut. Still haven’t gotten it and it’s been 2 months .And when you call them, they give you the runaround. It’s on backorder.. Never recommend this dealership ever. And 90 days love it or bring it back is a joke. More

Jordan was absolutely amazing from the moment my mom reached out to him to book a viewing to closing the deal. He’s extremely knowledgeable and patient. As a first time car buyer I had a lot of question reached out to him to book a viewing to closing the deal. He’s extremely knowledgeable and patient. As a first time car buyer I had a lot of questions and Jordan answered each one, with honesty and transparency. I highly recommend Finch and especially Jordan to anyone looking to purchase a car! More

Words can not express how happy I am with my experience with Tim and the Finch Chrysler team! I bought my first vehicle just the other day and the entire process start to finish was a breeze. I highly reco with Tim and the Finch Chrysler team! I bought my first vehicle just the other day and the entire process start to finish was a breeze. I highly recommend Tim and Finch to anyone looking for a pre-owned vehicle! You won't be disappointed! Thanks Tim! More

Jordan's professionalism helped to make this purchase a seamless and simple experience. He listened to what I needed and made it happen. I appreciated the follow up call they day after I picked up my vehi seamless and simple experience. He listened to what I needed and made it happen. I appreciated the follow up call they day after I picked up my vehicle to ensure I was satisfied with the purchase More

Sure, I can help you expand on your review. Here's a suggestion: I had a fantastic experience at this workplace. It exudes professionalism while maintaining a cozy atmosphere. Jordan is a Here's a suggestion: I had a fantastic experience at this workplace. It exudes professionalism while maintaining a cozy atmosphere. Jordan is a high-calibre salesman. He’s professional, perfectly poised, respectful, and he’s an active listener. He will walk with you the extra mail while maintaining professional. More

This dealership is very dishonest and definitely not trust worthy. I made an appointment to view one of their used cars and confirmed the appointment before heading out as I was 2 hours away from them. trust worthy. I made an appointment to view one of their used cars and confirmed the appointment before heading out as I was 2 hours away from them. They where good enough to send me several pictures of the vehicle prior to me going as I told them how far away I was, I reviewed them and called them to confirm that I was very interested in it and that I was heading down to test drive it. They confirmed my time and said they looked forward to seeing me. The part that they forgot to mention was that they don't gaurantee the vehicle to be there in the time it took me to drive down there as they ended up selling it to someone else and all they had to say for themselves was "sorry, here's a gas card for the inconvenience" I asked to speak to the manager so I could find out how this could happen when I made the appointment and confirmed the arrival time twice with them, his reply was they can't turn away a for sure sale infront of them for someone who might not show up. So I asked him why do they bother having the appointment system to begin with if it means absolutely nothing to them to which he said, this usually doesn't happen so it's no big deal. This may not be a big deal to them but to me this type of business practice is very shady and complete dishonest, it just shows their attitude that they only care about customers, just money. Horrible place, would never trust them to stand behind anything they say, written or verbal. More

STOP AND READ! I purchased a 2017 Dodge ram April 24th 2023 with 116,672 kms on it. June 9th 2023 with 118,823 kms on the vehicle, I contacted the dealership with t I purchased a 2017 Dodge ram April 24th 2023 with 116,672 kms on it. June 9th 2023 with 118,823 kms on the vehicle, I contacted the dealership with transmission issues I was experiencing. Under 56 days and 2300 kms. I was told they would not honor the 90 DAY or 2500 km exchange policy, Flat out! I am now stuck with a five thousand dollar repair bill. This is not a one off occurrence. Other customers have reported the reneging of this 90 day return policy in other reviews. I am not writing this review from outrage, but to PROTECT hard working individuals from the pain and suffering of this dealership. Could the average person take such a large financial hit after purchasing a new vehicle in these tough economic times.. More

Fantastic service! Jordan was patient and considerate during the entire experience. Transparent & up front with all questions asked. Thanks again, Jordan! Jordan was patient and considerate during the entire experience. Transparent & up front with all questions asked. Thanks again, Jordan! More

I have developed a friendship in my eyes with Fish. He new I was looking for this car almost a year ago. When one came up he let me know right away ans before , as he promised gave me first chance at i He new I was looking for this car almost a year ago. When one came up he let me know right away ans before , as he promised gave me first chance at it. This car is really sought out for. The service he provided was great and I love that he was able to enjoy my happiness and excitement threw me loving this car. Fish went out of his way to take care of me and I would hire such a man in my own store. Keep up the good work. More