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Family Ford of Enfield
Enfield, CT
1,453 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,453 reviews
Verified Customer
Helpful April 18, 2024
Not very satisfied with the service. When we dropped our car off, somehow the key stopped working between the time we dropped it off and the time they tried to get into the car. When we When we dropped our car off, somehow the key stopped working between the time we dropped it off and the time they tried to get into the car. When we arrived, we were told it’d be $160 to reprogram it. I refused to pay that as the key was in the dealerships custody, and “magically” became deprogrammed. We owned the truck for 7 years and the same two fobs and never had an issue. We took our car in for one repair and when we got our car back there was the AC no longer worked and the windshield fluid dispenser no longer worked. Drove the car back and dropped the keys off and the next more the technician must have brought it into the cold shop and told us no the AC works, we picked it back up and in fact for an hour drive it did not get cold once. These issues did NOT exist when we dropped it off and we were met with it would cost x to fix these issues. Absolutely scam. I’ve raced cars professionally, my father is a mechanical and I’ve come across shady dealerships before that tried to strip my car of nuts and bullets and bracelets and tell me I need new strut towers and a new intake, when in fact they were sitting in the back of the shop with the mechanic. I tried to call our service agent and was never called back. I tried to call the service manager and never called back. The next step is getting the truck on my dads car lift and inspecting what the mechanics did. More
by KC
Employees Worked With
April 18, 2024
Overall perfect service AND friendly customer service , repair and I will change was really good repair and I will change was really good More
by umtkm
April 17, 2024
My rep, think his name Is Jake, was welcoming and very knowledgeable! He explained what needed replacement, the cost, and average time. When I was leaving he even suggested a spray to keep mice (that ha knowledgeable! He explained what needed replacement, the cost, and average time. When I was leaving he even suggested a spray to keep mice (that had built a nest in the motor) away…peppermint. Very positive experience. When I got home, we discovered we couldn’t open the hood so back I went the next day. Once more Jake immediately sprang into action! He too had trouble with it so he took it to a tech who said it was stuck and sprayed it. I still couldn’t open it - one of a couple dumb design ideas in the car - but I’m hoping my husband will - I still need to spray peppermint under the hood to deter the mice;) A positive experience!! More
by Dewronron
Employees Worked With
Just looked it up on the bill - it was Jay - a real asset to the team! l
April 16, 2024
Great job done by all, great truck. Would purchase from them again. Very good price Would purchase from them again. Very good price More
by thawk432
April 16, 2024
Always pleasant and informative and helpful. The waiting room is clean and nice to have coffee or water available The waiting room is clean and nice to have coffee or water available More
by MOORETINA2273
Employees Worked With
April 15, 2024
Always professional, the staff is friendly and courteous. The facility is clean and comfortable place to wait if you have to The facility is clean and comfortable place to wait if you have to More
by mcarragher1
April 14, 2024
I had a fantastic experience at Family Ford. My job has me traveling the majority of time and they had no issue managing conversation through text message. They adapted their norm to help me wit My job has me traveling the majority of time and they had no issue managing conversation through text message. They adapted their norm to help me with my situation. What more can you ask for? More
by nlarivee221
Employees Worked With
Other Employees :
Ms. Sarat in financing. She was thorough, patient and kind. Amazing experience.
April 13, 2024
Always get good service at family ford, sometimes prices are a bit high, but the work is good are a bit high, but the work is good More
by LALU58
April 06, 2024
The staff was excellent and the work was just fine . I would recommend Family Ford in the future. I would recommend Family Ford in the future. More
by fppeg@aol.com
