FOX Lexus of El Paso

Lexus has some of the best helpful, caring & courteous employees that cater to your needs. Irais De Santiago is one of them...she always answers my calls to remind me of my service updates I love that.... employees that cater to your needs. Irais De Santiago is one of them...she always answers my calls to remind me of my service updates I love that....Thank you for caring. More

Service Everytime I come to get my car service, the customer service is the worst. I know that my car has to get serviced but I wish there was another here in Everytime I come to get my car service, the customer service is the worst. I know that my car has to get serviced but I wish there was another here in El Paso. No matter which service person I get, they are rude and so disrespectful. I was tempted to buy another car from Lexus but decided against it being that this service is so bad, I can only imagine what the sales department is like. More

Worse Shopping Experience Everything was well until documents were signed. Our new Lexus was supposed to be deliver Saturday/Monday, everyone ignored texts/voicemails and rece Everything was well until documents were signed. Our new Lexus was supposed to be deliver Saturday/Monday, everyone ignored texts/voicemails and received a dissapointing message from Scott(Salesman) blaming service for the mishap. In addition, payoff check never sent as promised causing additional headaches for me. Please wear a formal attire when going to Lexus of El Paso everyone will judge and help you depending on looks. Very dissapointing! RR More

Warranties Transfer I took my Lexus to get service, since we bought the car in Hawaii all the paperwork and warranties had to be transfer to El Paso because they couldn’t I took my Lexus to get service, since we bought the car in Hawaii all the paperwork and warranties had to be transfer to El Paso because they couldn’t pull out the info of the car in their system. The service consultant fill out paperwork and gave it to one of the managers so they could forward the info to (which I thought it was in Hawaii) to retrieve the info of the car. Last week I called the service department to schedule service, and I asked if the info on the car was received. The service consultant said it was not received yet; keep in mind it has been about 4 to 5 months. I asked for the number to call myself to see what was taking so long. The number I was given by the service consultant was the incorrect number, it was a number here in Texas. I had to call two other places to get to the correct department. I called the Lexus place in Hawaii and they told me that the paperwork would be transfer in one to two days. If the paperwork was not received, how come no one in the service department contact me and let me know. I have been waiting for this paperwork so I could get my car service and see what was still covered under the warranty. More

Great customer service!! Great customer service!!! My salesman was on top of everything and very professional. He addressed all my needs and was able to get me the car I alway Great customer service!!! My salesman was on top of everything and very professional. He addressed all my needs and was able to get me the car I always wanted. More

OUTSTANDING SERVICE I just want to Thank my Lexus Service Consultant Ms. Cynthia Amador-Ramos for the Outstanding service I received yesterday on a replacement part due t I just want to Thank my Lexus Service Consultant Ms. Cynthia Amador-Ramos for the Outstanding service I received yesterday on a replacement part due to a recall. This has not been unusual, for I have received this kind of service , since purchasing my Lexus in 2006. She is one of the reasons I return because of the trustworthiness, Professionalism & knowledge I have come to know. I just wanted to take time out to let people know the dedication Ms. Ramos has Always shown to satisfy her customers and to provide the utmost service for the Fox Lexus of EP!!! GREAT JOB to her and her Crew... A VERY PLEASED CUSTOMER!!!! THANK YOU FOX LEXUS for caring, competent employees!!!! More

Hi cannot believe that I cannot bring my car in for an inspe I have never had so much difficulties as I have had Wood Lexus service I called to bring my car in for inspection sticker and they told me they did no I have never had so much difficulties as I have had Wood Lexus service I called to bring my car in for inspection sticker and they told me they did not have enough technicians I've taken it in for an oil change only and have waited for over an hour and a half.. I have dealt with Toyota when I had my camera and I have excellent service oil change took place then an hour mr. Martinez what's an excellent service rep who always kept in touch as to the progress of my vehicle.. I would never get another Lexus simply because of the service department which in my opinion is unsatisfactory. Jose Rodriguez 915 603 8242 More