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Erinwood Ford

Mississauga, ON

5.0
5,123 Reviews
Erinwood Ford is a 5 time Canadian DealerRater Dealer Of The Year, 11 time Ford Diamond Award for Customer Service, Auto World Employer of Choice Award winners and winner of the of the prestigious Salute to Dealer Award for community service. Visit us and experience our hassle-free, zero pressure environment, with non commissioned sale people and no extra fees. We make it FUN to buy and EASY to save. Remember We Will Buy Your Car Even If You Don't Buy Ours
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2395 Motorway Blvd

Mississauga, ON

L5L 1V4

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Showing 5,123 reviews

November 21, 2019

Another Easy Lease Experience This is my third vehicle that I am leasing from Erinwood Ford. I always use Mark Maguire as my Sales Representative and he always makes the process so More

by Sherri Edwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Maguire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Buckwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2019

Excellent choice Lucas Dulny, went above and beyond in the purchase of my new vehicle. His professionalism and attention to detail was certainly appreciated. I will More

by Bryan Flavelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lukasz Dulny
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2019

Best service ever!!!! I am very grateful to Victor Chacon for making me feel very comfortable with the purchase of my first car. The whole time I felt like I was talking to More

by Norma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Palalas, Mary Murphy
November 19, 2019

November 19, 2019 After driving an hour and a half to take my truck in to get repairs at a day and time picked by the assistant service manager (9:30 am), I find out th More

by Platinum pickup
Customer Service
Recommend Dealer
No
Employees Worked With
Dave Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Moon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2019 -

Erinwood Ford responded

Mr. Quinn, We are sorry to hear that things didn't go exactly as planned and you are dissatisfied with your experience. We acknowledge that your first phone call to Erinwood left you with no information, to which Shawn was able to provide you with full information and pricing, as requested. Shawn further did get you a rental vehicle on loan, ensuring that you had transportation over the days that we would need the truck for. As your vehicle was in here, the tech assigned to it fell ill and Shawn reassigned it to another tech to complete the job, as we were already short staffed. As an organization, these things can happen and since Shawn had provided a rental, ensuring you transportation, he felt that it wasn't a huge deal for you to keep the rental, while we ensured the vehicle was fixed properly and keep it for an additional day. This happens in the service department and our experience is that everyone is satisfied as long as they have transportation. You felt this unacceptable and decided, to retrieve your vehicle from the dealership, without us repairing it, before it was scheduled to be completed. We believe that even if we completed the job, you could never be satisfied, based on your feedback throughout the entire process. We genuinely wish you the best in your repair and your search for a new truck. While we are disappointed that we wont be able to complete either and didn't have the full opportunity to do so, we understand your position.

Nov 20, 2019 -

Platinum pickup responded

In order to "complete the job" as you say, the truck has to have entered the shop and work has to have been commenced. As of the morning on the day after I dropped the truck off, my truck DID NOT have any work started or I would not have been able to drive it home. Its kind of telling that on the day which i had expected to return to pick up my truck with the work completed, that I had heard nothing from Erinwood Ford (including any response to an email that I had sent the previous afternoon inquiring about progress), absolutely nothing, until I phoned the dealership so that I could plan my day / pickup. My truck sat outside for an entire day and Erinwood Ford didn't have the decency to let me know things had gone sideways. Respecting a customer involves letting them know when issues arise in a timely manner; Erinwood Ford did not do this. As for your comment that I could never be satisfied, you are way out of line. Erinwood Ford fails and you try to dump it on the customer. I am sorry that you feel that threatened by anything other than a five star rating, that you have to trash the customer. Check other ratings and you will see that I am not alone. Erinwood Ford dropped the ball; admit it and own it, anything else is a cop out.

November 19, 2019

Top rate service, knowledge & courtesy from beginning to end Rob Ahamad was EXCELLENT! He treated me with courtesy, understood exactly what I was looking for, and did not treat me like an idiot because I'm femal More

by M. Davey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Ahamad
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2019

Warm and welcoming from the second I walked in. Reception quickly connected me to my agent who brought me over for complimentary coffee. Whole experience went very well and am very happy with my new purchase More

by Iamgeo01
Recommend Dealer
Yes
Employees Worked With
Paul Hill, Mary Murphy
November 19, 2019

Vivian This is my second time to purchase from Mark. Erinwood is a big family, amazing people who care about you and your vehicle. It also provides a Profess More

by Vivian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Maguire
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2019

My experience was great! I was very excited about getting a new vehicle and Erinwood made me feel relaxed. I was shown how everything works and asked back to go over more questions . Everything was More

by Aolsthoorn123
Recommend Dealer
Yes
Employees Worked With
Dave Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Habib Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Pellegrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sami, very pleasant
November 19, 2019

Excellent! Incredible service from start to finish. Working with Mark made my first car purchase so easy and comfortable! He walked me through the process from s More

by ndubey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Maguire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Pellegrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Buckwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2019

Purchase of new F150 My situation was not easy to say the least. During the week I worked remotely and could not come in to visit the dealership and needed to negotiate r More

by bsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chevon Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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