Erin Park Lexus

Great experience! My Sales executive was Fahab, did a great job with articulating and demonstrating and made sure all my questions were answered. Was very professional My Sales executive was Fahab, did a great job with articulating and demonstrating and made sure all my questions were answered. Was very professional and transparent during negotiations phase.This has definitely helped with our buying process More

I had a short appointment with Omar to help me to rest the applications for Lexus after first Maintenance of the car . Unfortunate after first maintenance both application did not work for me second driv the applications for Lexus after first Maintenance of the car . Unfortunate after first maintenance both application did not work for me second driver . One application was complete re-set, the main application for Lexus is a challenge to re-set the second driver . Still is not working correct for the second driver. Omar spend a lot of time with me in person and on phone . Some set-us like second profile were restored. Thank you to Omar , however the application need to be improved . More

As a loyal customer of Erin Park Toyota / Lexus Dealership since 2001, I am deeply disappointed and frustrated with the recent experiences I've had with their service department. Over the years, I Dealership since 2001, I am deeply disappointed and frustrated with the recent experiences I've had with their service department. Over the years, I have trusted this dealership with the maintenance of all my cars, but unfortunately, the quality of service has significantly deteriorated. During the winter season, I encountered a troubling situation regarding the storage and installation of my winter tires of my 2015 Lexus E300h. Despite informing the girl booking appointment several times that my tires were stored at the dealership, she denied having them. It took me finding and showing the receipt for them to acknowledge that they had my tires. This lack of attention to detail and failure to keep accurate records is really unacceptable. Another recent issue with my 2023 Lexus RX350H highlighted a disturbing trend of incompetence and disregard for customer satisfaction. The malfunctioning door sensors, which left the driver-side doors unable to open in below freezing temperatures, were identified as a manufacturing fault. An appointment was scheduled for February 3rd, 2024, to replace the faulty sensors along with regular maintenance and an oil change. I was assured that the necessary parts would be available by January 23rd, 2024. When I went for the appointment, the advisor said that they don't have the parts, I told them that I had confirmed with them, after some back and forth, they said they have the parts and took the car in. I was told it would take approximately 1.5 hours for everything, but it ended up lasting over 2.5 hours. Despite this extended timeframe, only the oil was changed as the replacement handles they received were defective. This oversight reflects a lack of diligence on the part of the service department, as they failed to verify the functionality of the parts before starting the repair, and them not keeping notes on appointment details. To make it worse, when driving my vehicle home, it started beeping, I come back to dealership. Came to know by service advisor that the dash cam was disengaged as policy but not activated prior handing over to me. Such oversights not only inconvenience customers but also raise concerns about the competency and attention to detail of the service technicians. Its been almost a month ,I never heard back from service or part department on the arrival of right part to replace door sensors. As a long-standing customer, I expected better from Erin Park Lexus Dealership. The repeated instances of negligence and incompetence have eroded my trust and confidence in their ability to provide satisfactory service. Despite my loyalty spanning over two decades, I am now forced to look for other options. It is my hope that this review serves as constructive feedback for the dealership to address and rectify these systemic issues to prevent further dissatisfaction among its clientele. More

Siddiq is one of the reasons why I keep coming back to Erin Park Lexus. Dealing with Siddiq has always been a pleasure. He makes you feel comfortable and did not pressure me in any way. We were able to Erin Park Lexus. Dealing with Siddiq has always been a pleasure. He makes you feel comfortable and did not pressure me in any way. We were able to get a deal done as always. In regards to the other staff I have dealt with at Erin Park Lexus, I have gotten to know several of them. When ever I come in for a service appoint, they make you feel like family. If I had an issue, they took care of it. More

We had a great experience : at the and of December we went for a driving test of NX hybrid and we end up buying NX 450h. Frist of all both Abdul Ramadan and Omar Hirsi presented us all the futures of th went for a driving test of NX hybrid and we end up buying NX 450h. Frist of all both Abdul Ramadan and Omar Hirsi presented us all the futures of the car and the services provided by Lexus . We decided to buy in the same day when we tested similar car. Next day we were asked if we want the upgraded model , a car became available due the fact the customer who ordered it could not come to pick up the care . Fantastic customer service, very nice and friendly both of them (Abdul and Omar ) we could change the old car with the new in less than 2 weeks . We strongly recommend them to work with, they listen and help with what we needed and advices . More

The dealership provided excellent customer services. Siddiq Ahmed was very helpful. We were very satisfied with our experience and would highly recommend it. Siddiq Ahmed was very helpful. We were very satisfied with our experience and would highly recommend it. More

Recently I bought my first brand new Lexus from Siddiq Ahmed and from pre-order to car delivery the entire process was very smooth and managed in a professional and friendly manner. He is full of knowledg Ahmed and from pre-order to car delivery the entire process was very smooth and managed in a professional and friendly manner. He is full of knowledge and experience and customer focused. He would provide anyone with the best of services available in the industry. He also made sure that I get the best after sales services at the Dealership. I would highly recommend Siddiq if you want to buy a Lexus. More

Saddiq, is an amazing sales rep to work with, this is my 2nd Vehicle purchased with him and his service, dedication and client's happiness means everything to him, happy to be part of the Lexus family once 2nd Vehicle purchased with him and his service, dedication and client's happiness means everything to him, happy to be part of the Lexus family once again... wonderful staff and service. More