Ellis INFINITI

I stopped by this dealership on a Saturday. A car had just come in as a trade in. I was told I could test drive it on monday. I made an appointment for 5:30 Monday. I knew I was going to be late by 15 mi just come in as a trade in. I was told I could test drive it on monday. I made an appointment for 5:30 Monday. I knew I was going to be late by 15 minutes so I called and they said no problem. I arrived and the car was still being cleaned and tires put on and I was told I would need to come back the next day. I was a little miffed, but hey everyone makes a mistake. I schedule another appointment for Tuesday. To make sure the car was ready I specifically called before I left and was told yes everything is ready. I got there and the sales guy I worked with went to get the keys. I had to wait about 10 minutes when the guy came up and said that the manager wanted to sell the car to a friend. I said I was ready to buy in cash at the price we agreed but I was told no. I was then told they had a similar car in Memphis and they would check it and call me and once available they would bring the car to my office. This is 1 month later and I've never heard from them. This is probably good for me since their track record is this bad. More

Did extensive Internet research about price for used car I wanted. Ellis Infiniti had model I wanted for a fair price. I am not a haggler. When I called to let salesman know I was coming, he had the car I wanted. Ellis Infiniti had model I wanted for a fair price. I am not a haggler. When I called to let salesman know I was coming, he had the car out front, all doors & trunk open with motor running when I arrived. He gave me good price for my trade-in. Very professional and courteous salesman. Nice experience. Highly recommend. More

I am making my first car purchase so a used car is where I wanted to start. I went to the dealership to search for an Infiniti Coupe and Mr. Clark Benton came right up to assist me with my search. He was ex I wanted to start. I went to the dealership to search for an Infiniti Coupe and Mr. Clark Benton came right up to assist me with my search. He was extremely helpful and continued to look for a car in my price range even after I had left. I returned to test drive a car advertised in the newspaper and was introduced to an SUV. After a monthlong search for the perfect sports car, I fell in love with an SUV. I felt safer and more comfortable and thanks to Mr. Benton I am now the owner of a Toyota 4runner! In regards to the dealership, everyone was friendly and I felt as if they truly cared about their customers. Thanks Ellis Infiniti! More

Tried to pressure me into buying and were not honest with me. Told me the car I wanted wasn't available, a quick search online found one. Tried to work with them to get that vehicle and they refused to work me. Told me the car I wanted wasn't available, a quick search online found one. Tried to work with them to get that vehicle and they refused to work with me. Different salesmen told me contradictory things. Underestimated the value of my trade in by about 3 thousand dollars. I love Infiniti's but I can't recommend this dealership to anyone. More

We are very pleased with our decision to purchase the Infiniti, but even more pleased with our decision to buy from Ellis Infiniti and Clark Benton. When you are next in line, you never know how you wil Infiniti, but even more pleased with our decision to buy from Ellis Infiniti and Clark Benton. When you are next in line, you never know how you will be treated, but Clark treated us very professional and never wavered from his extreme cordial handling of our wants. When we were not able to strike a deal on our first visit, Clark and Ellis didn't allow that to interfere with the relationship process. Due to this, we continued to listen and a few days later, Clark and Ellis Infiniti were able to deliver a deal that made both parties happy. I would strongly recommend giving Ellis Infiniti and Clark Benton a chance to meet your needs. More

World class service from Scott on a Friday night when I was stranded with a service issue. Stayed until 815 provided loaner got tow truck was stranded with a service issue. Stayed until 815 provided loaner got tow truck More

Did not feel like a luxury dealership I travel for a living and stop in for a simple oil change was lied to about what my car was due for then took an hour and half to complete my service will never go living and stop in for a simple oil change was lied to about what my car was due for then took an hour and half to complete my service will never go there for anything again More

I went in for a scheduled appointment to work on my G35. The questions came to my email address which I politely stated I do not give out. I was then told they had to have my email address and I again told The questions came to my email address which I politely stated I do not give out. I was then told they had to have my email address and I again told them I do not give it out. After doing this back and forth for a couple minutes, asking for a manager (which I did not get), telling them I was about ready to grab my keys and leave, I told them I did not care about there policy I was not giving out my email address and what are they telling me they are not going to work on my car without my email? I was then told I could leave and escorted to my car. Totally the most rude, unprofessional service I have ever seen. Told them I would never buy a car from Ellis. I reccomened Seawell in Dallas! More

I prefer to avoid showrooms if at all possible. I don't have the time to commit to car hunting and go through all the back and forth. I decide what I like online and do most, if not all, my negotiating via have the time to commit to car hunting and go through all the back and forth. I decide what I like online and do most, if not all, my negotiating via email. Craig and Ellis Infiniti understand this. More