Ed Morse Sawgrass Auto Mall - Service Center

Future service customers please be careful when selecting this dealership to work on your vehicle. After making an appointment with them to bring my vehicle I met with the service guy and proceeded to tell h this dealership to work on your vehicle. After making an appointment with them to bring my vehicle I met with the service guy and proceeded to tell him what my transmission was doing for the past day or so when shifting the first and second gear. Dropped off the vehicle at 9:30am in the morning and after not getting a call at around 2:25 pm I decided to call and was told the mechanic hasn't had a chance to diagnose my vehicle. At around 3:50 pm a receive a call telling me that I need it a new transmission at a cost of $7.000.00. I was really surprised how it went from shudder to a toasted transmission in a matter of hours.The mechanic stated my oil was burnt, and gave me no other option than to buy a new transmission. I called the service guy back and told him I was getting my vehicle back and for him to tell me what my bill was, after paying $224.40 to find out the next day Ed Morse dealer did not perform the work 5heybsaid they did, I took my vehicle to a transmission shop, and to my surprise the oil was as clean as new( I have pictures to proof it) to me this is robbery plain and simple, this dealer targets innocent customers in thinking they have no other choice, this is criminal behavior in my book, if I can save anyone from getting taken advantage of I will by writing this review, I will also dispute my charges with my credit card because they did not performed the job they claimed they did. Please please please stay away from this dealer or you are going to regret it. I will report Ed Morse with whoever I have to in order to stop them from their criminal behavior. I hate to believe the service guy was on the plot to make me buy a new transmission knowing I did not need it, but for sure the mechanic guy is not doing his job and trying to bring revenue to the dealer. Shame on Ed Morse for behaving in a criminal matter with their customers. More

Service department takes a long time. Expect to wait 3-4 hours on a oil change. Spent 100k on a vehicle and have to return for recall. They won’t have a vehicle to lend while the recal Expect to wait 3-4 hours on a oil change. Spent 100k on a vehicle and have to return for recall. They won’t have a vehicle to lend while the recall will take 9 hours. I bet if I spent that much at Audi they would accommodate me. I cancelled appointment. More

Thank you, guys! After initial misunderstandings, people at Ed Morse went above and beyond to correct the issues and I couldn't be happier. Thanks again. After initial misunderstandings, people at Ed Morse went above and beyond to correct the issues and I couldn't be happier. Thanks again. More

Scott was extremely helpful in resolving an emergency with my vehicle. He facilitated my drop off and professionally handled my accommodations to return to work transportation wise. The dealership servic with my vehicle. He facilitated my drop off and professionally handled my accommodations to return to work transportation wise. The dealership service was great More

Worst Cadillac service department, I have been a customer of Ed Morse since 1978. The sales department is great, service department rates are as dependable as the chevy vega. Vera Cadillac here I come. of Ed Morse since 1978. The sales department is great, service department rates are as dependable as the chevy vega. Vera Cadillac here I come. More

We went to take our new Chevy Silverado for the first time for service! Our service rep was Alberto who provided a professional demeanor at all times. The wait time was exactly what he said! Great servic time for service! Our service rep was Alberto who provided a professional demeanor at all times. The wait time was exactly what he said! Great service! More

Excellent customer service. From the arrival until the work was complete they kept me informed on the process and completed all the work professionally including handling the claim with my extended warran work was complete they kept me informed on the process and completed all the work professionally including handling the claim with my extended warranty company. More

Needed repairs on my Cadillac and the entire process was quick and convenient. The staff was friendly and helpful and I feel like they genuinely cared about helping me. Great job. quick and convenient. The staff was friendly and helpful and I feel like they genuinely cared about helping me. Great job. More

2015 Buick Lacrosse Premium II Very Friendly, willing to help you get your car repaired and back on the road Steve Waxman, my service writer was Great! This dealership is very nice Very Friendly, willing to help you get your car repaired and back on the road Steve Waxman, my service writer was Great! This dealership is very nice and clean More

Great Service I am exceptionally pleased with the way Wayne Quick handles needed services on my Traverse. He provides exceptional customer service! I would highly r I am exceptionally pleased with the way Wayne Quick handles needed services on my Traverse. He provides exceptional customer service! I would highly recommed Ed Morse. More