Eastside GM Chevrolet Buick GMC Ltd

Stay away from here. On Friday March the 15th, I called, yet again, about the owner's manual that my vehicle was without from the get go - without any given explana On Friday March the 15th, I called, yet again, about the owner's manual that my vehicle was without from the get go - without any given explanation. I collected my vehicle on Saturday December 17th of 2022. I was referred to someone whose name sounded like "Amit", that Friday, and who subsequently told me I'd hear back about it the next day. This was after he told me that not all used vehicles come with them. I still think it was pretty poor of them nevertheless to charge me over $30, 000.00 for a vehicle and not provide me with one. I never heard back from him the next day, or anyone. Clearly, it's too hard for staff at this centre to honour their promises. Clearly, they're just cheap. Clearly, they don't care about customer service. There are a variety of other sources through which replacement owner's manuals can be obtained, but that's too difficult and too much of an "unneccessary" expense for them. This vehicle, a 2020 Chevrolet Impala Premier, had been equipped with a phsical owner's manual when it was new, as I'd called an alternate G.M.C. dealership to verify that. This only "added insult to injury", as this manager, who sounded like his name was "Amit", told me I'd have to contact my former salesman, who doesn't even work there anymore, about coming by such a manual. That was awful and, by the way, I had contacted him numerous times about this and other issues when he was still in the employ of the dealership and was given false promises or just didn't get any responses whatsoever, just as had been the case with several other staff assigned to this dealership. -Devin B., owner of a "Certified As-Is" and "Clearance" 2020 Chevrolet Impala Premier. More

I just cancelled a service appointment with thia dealership as, from past experiences, I'm perfectly aware that I'd just be spending money for little - nothing in return. They must be terrible dealership as, from past experiences, I'm perfectly aware that I'd just be spending money for little - nothing in return. They must be terrible at keeping records at this place, given that I've contacted them countless times and never even heard back, had my complaints and concerns pawned off from one party to the next, etc. One thing that really put me off was to have allowed them yet another chance to resolve me vehicle's issues, once-and-for-all, but had some receptionist-type of employee contact me as to have me confirm that I wanted to cancel this appointment - when I'd never even made such a request. I presume she, or whoever told her to contact me, was obfuscating me with some other customer. Clearly, they're horribly disorganized here, with staffs' abilities to communicate with one another being horrible. I just don't understand how it can be so hard, or expensive, for them to obtain a new battery for my fob; It was near the end of its useful life from the time I drove my vehicle off of their lot. Again, they couldn't even tell me whether ( or not ) my vehicle came with a physical owner's manual. Do not even consider purchasing a new or used vehicle from them. If, however, you're already with a "certified pre-owned" vehicle from this dealership, do not expect it to have been properly serviced from the get go, as they're more interested in extricating their lot of such vehicles as to move on with new ones and clients. They're in such a rush that you shouldn't expect them to do a very thorough job of ensuring your vehicle and its electronic systems are in proper working condition. I'm doubtful that many, if any, of the problematic indications that have appeared on my 2020 Chevrolet Impala Premier's dashboard's panel are a result of much other than mechanics who were in a hurry to move on with other vehicles. It's seemed too early for there to have been as many issues with my vehicle as there have been, at the point in time at which they begun occuring. Expect managers here to grow annoyed with you over leaving negative reviews over them having neglected to contact you bybthevtimes they've said they will, with no related communications whatsoever. Expect to get a vehicle on "Clearence" or one "Certified As-Is", given that, among all the electrical issues my vehicle was rife with, I was only given 3/4-of its floor mats, with them hoping I wouldn't notice. Expect to deal with horribly disorganized and grossly incompetent staff who can't even obtain new batteries for your fobs when they should, who only give you one fob from the get go, hope you won't notice, and act like obtaining a spare one is some grave inconvenience to them, even when they never told you you were buying a "Clearance" or "As-Is" vehicle. Expect to purchase a vehicle with a system tire pressure sensors-related which rarely even gives you indications when one or more of your tires has incurred punctures. Expect to be dealing with incompetent staff who have trouble keeping records of peoples' vehicles' issues, their complaints, requests, concerns, etc., and cannot even communicate with one another. They're incredibly greedy here and think all of their customers, both new as well as older, are complete clods and fools. Expect them to try and beckon you back here to spend even more money for very little - nothing in return. If you've noticed a pattern of gross negligence on their part and broach it to them, expect them to cease communicating with you for a while, then revert to it via both E-Mails and phone calls, hoping you'll just forget about all of your past issues with them, just give in to their pushy nature, etc., and return, spending even more money for very little - nothing. Just stay away from this place, as the time and money you'll invest in them are fruitless endeavours. -Devin B., owner of a 2020 Chevrolet Impala Premier. More

My 2020 Chevrolet Impala Premier's dashboard's panel recently manifested some indication urging me to have its tire pressure monitoring system serviced. Normally, based on the time period that I'v recently manifested some indication urging me to have its tire pressure monitoring system serviced. Normally, based on the time period that I've been in possession of this vehicle, I'd have believed it. Again, however, I've had an unusually high no. of punctures to its tires since collecting it. Again, the related indications on this panel have so rarely reflected the tires with actual leaks. Again, I believe this phenomenon stems from my vehicle not having been serviced very effectively prior to me picking it up. Again, I kept having to press Carl, who sold me the vehicle, to come by a fourth floor mat. Clearly, they hoped I wouldn't notice that the forth one was absent from the very beginning of when I took ownership of this car, and / or hoped I'd just remain quiet over it when I did. Carl told me that they may just have to order a new set of mats. Yeah, no kidding. Lol. I was charged top dollar for this car. Don't forget Mitch, a former grossly incompetent manager here who told me just how many years of service he had in the auto industry, when he told me to leave everything with him. He told me he'd book my vehicle in for a complete servicing, making arrangements to give me a loner vehicle. He went on to tell me that he'd follow-up over the related date within a set time period. He never did. He responded to me after I'd left a negative review. He went on to put words in my mouth, telling me there'd be no hurry assigned to when he contacted me by. That was not what I'd said, but, rather, there'd be no hurry once I was given a loner vehicle as, if anything, by this point, I'd really hoped they'd do a very thorough job of detecting and resolving my vehicle's issues, once and for all. He sounded irritated when he said that, too. I don't really know what right a manager, of all people, has to be dispensing attitude to customers when he never even honoured his promise. Rather, he just could have contacted me, telling me they were unusually busy, asking me if he could follow-up at a later date. Within less than a week of operating it, there was a scratchy-like sound stemming from its steering system, which turned out to have been as a result of rust - which they were reluctant to remove free of charge. It's reverted to making the same sound on cold days this Winter. It feels as if it's a little too early for as many things to be going wrong, which has subsequently led me to believe that they're not really, well, going wrong but, stem from issues that weren't resolved after the former owner had sold it to this dealership. They're very pushy here, having no qualms-reservations over leaving you alone for a while after indicating you see no benefit in returning as a result of all of their poor communication, lack of dilligence, attitude, etc., then reverting to needling you to return as to spend even more money on nothing, via E-Mail and further phone calls. I'm pretty sure most consumers are not downright as well as outright stupid. There's been another issue with my vehicle's ( operational ) fob, wherein I've activated its locks before closing the door yet, when it does close, the entire vehicle reverts to being unlocked. Several times when this has happened, I've had to get back into it, turn it both on and off, well, several times, essentially resetting it, I presume, before the entire vehicle locks. Also, some times, it's front and rear lights, and / or its cabin's lights, just don't turn off when I lock it and, I've always been careful as to ensure all related buttons, toggles, etc., have been turned off prior to vacating it. I doubt these occurences were very beneficial to preserving the life of its battery - which died the first Summer after I'd purchased it. Devin B., owner of a used, "As-Is" 2020 Chevrolet Impala Premier. More

Stay away from here. Earlier this week, I contacted this dealership, yet again, about the replacement battery for one of my fobs which they should have given to me Earlier this week, I contacted this dealership, yet again, about the replacement battery for one of my fobs which they should have given to me about 1.25-years ago. I also reiterated that I was still waiting to here whether ( or not ) my used vehicle had initially been equipped with a physical owner's manual. It didn't seem like a difficult inquiry to respond to. So, I booked my car in for servicing in and on the morning of Saturday March 16th, hoping to get these answers in person. I made this appointment earlier this week, too. Anyhow, yesterday afternoon, a receptionist-type of employee, I presume it had been, called me ysterday afternoon, to confirm the supposed cancellation of my appointment, yet, I'd never even cancelled it. This led me to believe she was obfuscating me with someone else. To be fair, it may not personally have been her fault, as she might have been given the incorrect information from other party, had just been told by her manager to contact me for that reason, etc. Anyhow, again, that illustrated just how disorganized employees at this dealership are, how bad communication is between them, etc. I just incurred close to $4, 000.00 in repairs to both of my vehicle's left side's doors, but, based on all of this as well as the other reviews I've left, don't think I'd even consider going to them for repairs. Again, they sold me a "certified pre-owned" vehicle with a battery that died - after only around 7-months - and I always took great care to ensure all of my vehicle's accessories were turned off before leaving it, that all of its lights were shut off before leaving it, etc. I got little more than attitude from their former manager Mitch, as well as several false ptomises from Carl, numerous ( false ) promises of follow-up phone calls from severeral receptionist-types of staff, up to and including what appeared to be them pawning off the onuses of responding to my complaints and concerns to other employees. Frequently, when it gets cold, my vehicle's steering system makes a scratchy-like noise, there seems to have been an ongoing problem with the tire pressure sensors' indication ( on the dashboard's panel ) coming on for the wrong reasons, the car has never always locked properly from several of my first attempts, there may now be an issue with its anti-theft system, etc. Staff at this dealership want little more than your money for very few - no results. It's always felt as if the vast majority of the problems affiliated with my vehicle have grown evident very soon after I picked it up, before which it should have been properly serviced. Don't return here for servicing, and if you bought a vehicle from elsewhere, stay away. Devin B., owner of a poorly serviced, 2020 Chevrolet Impala Premier. More

If you want a poorly serviced, "certified as is" vehicle that was marketed as a "certified pre-owned" vehicle, then go here. You might well only be given one fob with a dying battery, as well as only 3 that was marketed as a "certified pre-owned" vehicle, then go here. You might well only be given one fob with a dying battery, as well as only 3/4-of your vehicle's floor mats, with no explanation from the get go, just a desire on their end for you to overlook shortcomings such as these, and / or stay quiet over them. If you enjoy dealing with staff that hope you'll overlook your vehicle's missing components, problems, etc., as well as just forget about them and give up, so they won't have to deal with them [ and yourself ] , then go here. If you enjoy dealing with staff that constantly say they'll follow-up with you over your vehicle's problems, yet never do, then go here. If you enjoy dealing with staff who just pawn your complaints and concerns off to other staff, yet never follow-up with you, then go here. If you enjoy hearing from other staff who just hope you'll forget about all of the above and return to their dealership for "servicing", wherein you'll be spending that-much-more on service fees / diagnostic fees while getting very little - nothing in the way of results, go here. If you enjoy dealing with staff who think you're a complete fool if not outright stupid, and gyrate between phoning you in an attempt to get you to return for servicing, when your prior trips here have been a stupid waste of money as well as time, to whom you've already expressed this, and then proceed to send you E-Mails reminding you that your vehicle's due for servicing, and then revert to phoning you about it, yet again, go here. If you enjoy being given attitude for leaving negative reviews of them for all of this, when they don't even live up to their promises, then go here. There's something very telling about the way they so frequently neglect to follow-up with you when they say they will, yet never hesitate to contact you when they see an opportunity to derive more money from you. When they called me last Summer, as in that of 2023 over getting my vehicle serviced, I questioned why, in the aftermath of all of this, they were even bothering to attempt to beckon me back in. That receptionist said she'd refer my complaints, issues and the like to somebody else, yet I never heard back, at all. This place is terrible. They went quiet for a while, hoping I'd forget about all of this, and have just reverted to trying to get me to return as to waste more of my time and money. Just stay away from this place from the beginning. You can expect your experience with them to be a fruitless endeavor. I'd strongly recommend looking to smaller, family-run-types of garages for servicing as you might well find their staff to be substantially more honest than at places like this, not to mention fairer prices. I'd say it's a matter of a combination of poor communication between staff here, as well as a constant desire on their end for you to neglect to realize your vehicle is being sold to you with missing components, electrical and mechanical problems that are overlooked by their mechanics before you collect it, and that you'll just stay quiet if you should pick up on any of their deficiencies. -Devin B., owner of a poorly serviced, "certified pre-owned" 2020 Chevrolet Impala Premier. More

Bunch of crooks dealership , they offer 15 k less for my trade fly by night business consumers be aware you will get sucked in get a low number for your trade , went in to see Danny body shop person he intr trade fly by night business consumers be aware you will get sucked in get a low number for your trade , went in to see Danny body shop person he introduced me to sales manger Atif told him we would waste time since I know they won’t give me the deal I want then Ramit pre owned manger looked at my truck gave me and offer , which was $15 k less then other offers I got then went and Danny you guys wasted my time this dealership is known to be crooks he told me to get the xxxx out . A bunch of crooks buyers be aware More

Unbelievable. They'd called me at 1:41 P.M. in the afternoon on Thursday February 15th, 2024, to remind me that my 2020 Chevrolet Impala was due for servicing They'd called me at 1:41 P.M. in the afternoon on Thursday February 15th, 2024, to remind me that my 2020 Chevrolet Impala was due for servicing, yet again, and asked me if I'd wanted to book it in, yet again. They just want your money, here. Again, I am still owed a new battery for one of my fobs. Carl, my salesperson, told me that he could come by one over a year ago. Again, I'm still waiting to here whether [ or not ] my vehicle came with an owner's manual. This too stems from over a year ago. They won't really service your vehicle here. Again, my vehicle still often won't lock the first time you press the related button on the fob. Again, the tire pressure sensor indications on the dashboard's panel so rarely reflect actual punctures to the innertubes. Again, this place will promise to follow-up with you and, again, you can expect to never hear back from them. Again, one person will pawn your complaints and concerns of on another party, saying you'll hear back, yet you never will. Again, if you purchase a "certified pre-owned" vehicle from them, don't expect it to be properly serviced from the get go. Again, they'll sell you a "certified as is" vehicle, which you can expect to get missing a floor mat, without an owner's manual, if applicable, with dying batteries in at least one of its fobs, with a gas gauge indicating that your tank is with a greater volume of it than you had the last time you drove it, even without refuelling. If you want to be given attitude by a manager who can't at least even contact you by when he says he will and puts words in your mouth, go here. Again, if you want to spend service / diagnostic fees for few - no results, over issues that should have been detected and addressed before you ever even drove it off of their lot for the first time, go here. Again, if you enjoy being needled with both phone calls and E-Mails of them reminding you that your vehicle is due for servicing, even when you've expressed you see no benefit in returning, owing to their prior lack of diligence, go here. If you want to be charged top dollar for a vehicle rife with issues which they probably could have addressed if they'd taken the time they needed to properly service it, before you picked it up, go here. In other words, stay away. More

Don't go to this place unless, of course, you're looking to expend a great deal of money and time for very little in return, in the way of both customer service as well as having your vehicle prope looking to expend a great deal of money and time for very little in return, in the way of both customer service as well as having your vehicle properly serviced, repaired, etc. In sum, staff here hope you'll forget, if not just give up, about and on anything that will cost them time, money, etc. I will follow-up in greater definition and detail in time to come, but I purchased a "certified pre-owned" 2020 Chevrolet Impala Premier from them shortly before the Christmas season of 2022. I picked it up on December the 17th, and have had nothing but problems with it, beginning as early as within the first week of taking ownership. There've been numerous problems with its dashboard's panel displaying faulty indications of underinflated innertubes yet, the vast majority of the time, when they've incurred punctures, these indications rarely reflect them. Moreover, several times, even on level ground, my vehicle's gas gauge has indicated that its fuel tank contains more of it than it had the last times I shut the vehicle off. There have been several false promises of follow-up calls from them over the issues I've had, which never came through and were similarly without any related communication [ eg. asking me if they could respond several hours later, the next day, etc. ] . From the beginning, it certainly felt as if they were in a rush to move this car off of their lot as to move on with other vehicles and clients. I paid top dollar for a vehicle that feels like a lemon. I don't know if my vehicle came with an owner's manual when it came off of the assembly line, but, I'd asked Carl, my salesman, back around the Christmas season of 2022, who said he'd try and find out, but, I've received no related communication whatsoever. This isn't even to mention that my vehicle only ever came with 3/4-floor mats, nothing was ever said about it, and I had to stay on and on them, about this. Also, I was only ever given one fob from the beginning, with a dying battery, and nor was anything said about a new battery for the existing one, the prospect of obtaining a second, etc., until, again, I stayed on Carl about it. He also told me that he could come by a replacement battery for the first one I'd received and, again, I'm still waiting to hear about it. Mere days after collecting my vehicle, every time I turned its steering wheel to the extreme left or the extreme right, I begun hearing a grinding / scratchy-type of noise, which a mechanic attributed to rust having grown on some of the related components. He said he did away with it, but, it wasn't too long before the sound returned. This place is horribly managed, and they routinely neglect to manufacture distinctions between legitimate times to contact their customers over legitimate issues, and when enough of it is, well, just enough, and when communication beyond that subsequently grows irritating. If you enjoy being needled by them to return with your vehicle for further servicing, repairs, etc., after all - most of your prior appointments have yielded few - no results, at no small expense to you in the way of both money and time, after you've already voiced all of this to them and they've done little - nothing to remedy the issues with your vehicle, those in their brand of customer service, then this place is for you. If you enjoy having your issues and concerns pawned off from one party to the next, often never even hearing back from the proper authorities unless you stay on, and on, and on them, this place is for you. If you enjoy being charged service / diagnostic fees for work neglecting to uncover your vehicles' problems, this place is for you. If you enjoy management staff growing annoyed with you for leaving poor reviews, after they've neglected to contact you re. service appointments by the times they've said they will, if at all, go here. More

In the aftermath of having had a seemingly perpetually bad experience with this car dealership, for those residing in Toronto, I'd recommend the following, more family-run types of garages, as I've fo bad experience with this car dealership, for those residing in Toronto, I'd recommend the following, more family-run types of garages, as I've found they hold many of the same capabilities of those affiliated with the dealerships, albeit offering services more honest, with shorter wait times, as well as at fairer prices: 1. Walsh's Auto Body, in South Etobicoke, 2. Goodman Autowork, also in South Etobicoke &, 3. SSR Collision Expert on The Danforth / in East Toronto. Now-and-then, I've noticed, garages such as these even allow you small extra services at no additional fees, such as checking your vehicles' fluids' levels, even topping them up for you when you haven't even made such requests. Devin B., owner of a Certified As-Is, not Certified Pre-Owned, 2020 Chevrolet Impala Premier. More

The employees here are outright incompetent. Last Thursday, they E-Mailed me yet another reminder that my vehicle was due for servicing - this was after I posted my last, related review, w Last Thursday, they E-Mailed me yet another reminder that my vehicle was due for servicing - this was after I posted my last, related review, wherein I touched on this, having noted that I questioned why they were contacting me about this after having sold me a lemon. Again, all of my follow-up appointments with them have yielded few - zero results. I'm still waiting to hear from Carl over the replacement battery I'm owed for one of my vehicle's fobs - as well as whether ( or not ) my vehicle had come with a physical owner's manual; These promises had all stemmed from the Christmas season of 2022. Stay right away from here. -Devin B., owner of a poorly-serviced, 2020 Chevrolet Impala Premier. More