Bought a used car in november and immediately put winter tires on as the car currently had performance tires on. When i went to put them back on a local dealership told me they would not put them on as they would be unsafe to drive. i reached out to my sales rep Leith Wilson who advised to bring them and have their service dept look at them. They measured them and surprisingly they actually did have about 3mm of tread left...still not what i expect after spending good money from Ford on winters. i spoke with the used sales manager JD Power who told me " you bought a used car, this is what you get". Basically treated me like a xxx, like i wasn't even worth his time. Gives me some speech about how this company is built on family and customer service. Brings me to quick lane to price out tires, after trying to charge me 1000$ on new tires, shows me his cheapest option for 750$ and then "gratiously" knocks 200$ off "because in the end, it's about the customer". Going home and looking up the reviews on the tires they tried to sell me. They are absolute garbage. Nothing but complaints and a lot of reviews where they actually blew a tire after a couple hundred KMS.
This is not the kind of service i expect from a dealer where you spend good money and they aren't even willing to own up to their mistake. convincing me to buy winter tires and then will not even help when i have to go back and buy new summer/all season tires!