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Duval Ford - Service Center

Jacksonville, FL

4.9
553 Reviews

553 Reviews of Duval Ford - Service Center

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March 29, 2024

My experience with things was very quick and easy. I did have to wait long and they even tried to help me with getting a ride there and back.. More

by Caramel305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 01, 2024 -

Duval Ford responded

Thanks caramel305 for sharing your 5 star experience with Duval Ford. Our service department does offer complimentary alternate transportation with every visit.

March 25, 2024

Duval Ford did a great job with our vehicle's check up. They went the extra step to try to explain the "why" behind an issue for us. Ryan Jordan & Sean Pimental were especially helpful! More

by plies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Jordan , Sean Pimental
Mar 27, 2024 -

Duval Ford responded

Clear communications are key to a good partnership between the customer and service advisors. Duval Ford appreciates your 5 star recognition.

February 27, 2024

They were very professional in helping me with a mechanical issue on my car. Setting me up with a loaner car while mine was in their care helped a lot. Within just a few hours, I received a message More

by datguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Feb 28, 2024 -

Duval Ford responded

That's datguy for the 5 star referral for the Duval Ford service team. You've made a great description of the Duval Service First promise for clear communications, knowledegable team and great time management.

February 25, 2024

The experience I had was excellent. The Ford team was both courteous and professional during the entire time. More

by A Ford Family Member
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Louque
Feb 28, 2024 -

Duval Ford responded

Thanks for the 5 star feedback for Duval Ford on Cassat Avenue.

January 29, 2024

Dealership Team - is very friendly and professional. I travel 30 minutes to this location vs. a dealership that is 4 miles away from me. This is the best Ford Dealership in the JAX metro areal. More

by lmagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Duval Ford responded

Thank you Imagner for your 5 star vote of confidence and distance traveled to make Duval Ford your dealership of choice.

December 26, 2023

I have been conducting business with this dealership for over 20 years and have always been more than satisfied with all aspects of my transactions. More

by cschull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Duval Ford responded

Thank you cshull for recommending Duval Ford with 5 stars. We appreciate your continued business and 20 year loyalty.

December 22, 2023

Quality Service and Great Hospitality. The dude driving the Tow Truck(Dwayne) was awesome. He is very positive and upbeat. We need more people like him in the world. More

by dancoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

The service crew at Duval Ford is pleasant and willing to go beyond what's required to satisfy the customer. More

by Marilyn
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Delusa
Nov 03, 2023 -

Duval Ford responded

We call that the Duval Difference, going above and beyond customer expectations. Thanks Marilyn for the 5 star recognition.

November 03, 2023

I love Duval Ford. Everyone goes about and beyond. The place is clean and everyone's very nice More

by mcclellancathy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Nov 06, 2023 -

Duval Ford responded

Thanks mcclellancathy5 for recognizing Duval Ford's great customer service and top notch facility with 5 stars.

October 31, 2023

Great service Great people. Your service department goes above and beyond the norm to ensure quality service. More

by JStricklandSr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Duval Ford responded

The Duval Service First promise aims for 100% customer satisfaction. Thank you JStricklandSr for the 5 star review for Duval Ford on Cassat Avenue.

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