Drayton Valley Ford Sales Ltd

The worst customer service ever, You should be ashamed of yourself. I had purchased 2 F-150 from your dealership and when the time came I wanted a trade in and you’re price was higher by $5000 than other de yourself. I had purchased 2 F-150 from your dealership and when the time came I wanted a trade in and you’re price was higher by $5000 than other dealerships. I did all my services at your dealership and you guys sold me a set of tires that aren’t the ones I picked out, I was very angry so your team knocked down a $100 from original price. After 2 months I realized my vehicle was shaking and brought it to your dealer and your team said it need new brakes and rotors. I got those replaced and the vehicle was still shaking. I brought the vehicle back to you and you guys could not figure out why my vehicle was still shaking. 3rd trip your dealer realized there was a bubble/puncture in the tires.(the tires I did not order but you guys just put them on) and now your stating the bubble is what’s causing the shaking, Corey the sales manager was trying to force me in buying a new set after I just had purchased 2 months back. I was furious and I wanted to know why the tire had a bubble. Sales manager said only way we can find out is if we send the tire to the factory they’ll be able to tell if it was a pothole or curb or a manufacturer defect, he said can take up to 6months. So I had to get my old set from home to put on in the mean time. So I went back after 5 months and asked the status of the tire they initially sent out. Corey than said oh sorry we didn’t send your tires out because I know you hit a curb, when I know for a fact I did NOT. I than asked where are my tires than and he stated they threw them out and in return for there inconvenience the will give me a used set. I refused and I will never do business with drayton valley ford again and I will make sure everyone is well aware of how terrible of a dealership you are! You are literally lying in your reply to make you guys look good. Take a seat your nothing but a bunch of scammers and liars. TO Darren you should ask Amber about the promise i had from Corey to send the tire to the Factory More

Motorhome Mystery My wife and I experienced a Mechanical mystery with our Ford Chassied Motorhome on our way home to the Yukon from southern BC, due to issues we had to My wife and I experienced a Mechanical mystery with our Ford Chassied Motorhome on our way home to the Yukon from southern BC, due to issues we had to take a roundabout route home as we searched for technical help. After getting great help and support from the crew at Cam Clark Ford in Canmore we headed home up Highway 22 in Alberta about 60 k from Drayton Valley on a Saturday evening the problem returned. We spent Sunday in Drayton Valley and left a voicemail message on the service line at Drayton Valley Ford. First thing Monday morning we got a call from Alicia at the dealers service desk saying they were ready for us and would get us in right away. Over the next 4 days Service Manager Steve and technician Derek work diligently to track down our issue and finally solved it with much mechanical detective work, after one hiccup trying to get out of town ( unrelated to the original problem) that required a tow truck to bring us back they coordinated our recovery, solved the stupid issue; and got us on the road. These three people are what service is all about, they made sure we, and our dog were as comfortable as we could be while they worked on our vehicle, gave us a loaner car to use and kept us informed every step of the way. Our unit ran flawlessly all the 900 miles home. So Steve, Derek & Alicia are the best service related people I have come across in many years, they know what the word means and stepped up to help us and seemed to really care about our situation and took all of our concerns, comments and input with grace and consideration. Even though they were busy people they made us feel like we were their only concern. BIG thumbs up and thanks to Service department at Drayton Valley Ford. More

After hours and they got me back on the road!!!! Broke down coming into Drayton Valley. Called and got Evan mason from parts. Technically dealership was closed but was able to get the parts required. Broke down coming into Drayton Valley. Called and got Evan mason from parts. Technically dealership was closed but was able to get the parts required. Evan mason and Kathy Mann took care of everything for me. They even got their service manager Matt to come down and he installed everything to ensure I got back on the road. Top notch service. I’m not a customer at this dealership but I will recommend people to come here. Thank you all so much. More

Dodge at Ford Just had my wife’s 2016 Dodge in for tires. I want to say Thankyou to your parts and service department. Tires are awesome! Price was exceptional and Just had my wife’s 2016 Dodge in for tires. I want to say Thankyou to your parts and service department. Tires are awesome! Price was exceptional and your staff both men and women were awesome to deal with . You will see me and my wife again. More

Service Have taken my vehicles here over the past 4+ yrs for basic service and have always had a good experience Would recommend them to everyone Have taken my vehicles here over the past 4+ yrs for basic service and have always had a good experience Would recommend them to everyone More

My touch screen went blank 2011 explorer, my touch screen went blank, had it in to be checked out, service said they would need to order parts, would be $1800 to repair. Asked a 2011 explorer, my touch screen went blank, had it in to be checked out, service said they would need to order parts, would be $1800 to repair. Asked about recalls when we went to pick the vehicle up, they then said it would be warranty and parts would be there in 7-10 days. Phoned after 2 weeks, told still waiting for parts, called again after 6 weeks, eventually told it is not warranty. Oddly enough it started working again on its own. Not sure they really know what they are doing. More

Recent purchase of 2014 Mustang GT convertible I recently purchased a 2014 Mustang GT convertible from Drayton Valley Ford bought the car off of the Kijiji sight unseen car arrived just as they had I recently purchased a 2014 Mustang GT convertible from Drayton Valley Ford bought the car off of the Kijiji sight unseen car arrived just as they had had described it to me over the phone! They were even kind enough to drive the vehicle to Edmonton and had it shipped to me here in Winnipeg , now that's what I call customer service ! The staff at Drayton Valley Ford could not have been more helpful kind and courteous they made my shopping experience stress and worry free ! I would definitely buy my next Ford vehicle from Drayton Valley Ford this is the 5+ Star dealership ! Thanks again to the staff at Drayton Valley Ford More

windshield I recently stopped into Drayton Valley Ford on my way to visit with family in Grande Prairie to get a rock chip repaired that was plaguing me for a lo I recently stopped into Drayton Valley Ford on my way to visit with family in Grande Prairie to get a rock chip repaired that was plaguing me for a long time. I was extremely impressed with the friendly, knowledgeable staff. I was greeted with friendly faces and i was informed the importance of fixing the crack right away to avoid costing me more money in the long run. Thank you Drayton Valley Ford and i will definitely come back on my way back to Grande Prairie to discuss buying floor mats. More

EXCELLENT CUSTOMER CARE I am a resident of DV and have watched Ford go to crap over the years and never thought I would see myself return. However, I heard at coffee that th I am a resident of DV and have watched Ford go to crap over the years and never thought I would see myself return. However, I heard at coffee that things have changed and gave them a shot. WOW! They now have staff that care and explain things in friendly language to help me understand my vehicle troubles. The Tech shook my hand, left me a Thank You Card and took my repairs seriously. I will defiantly be servicing there again in the future. More

Saved my trip! I live in Red Deer, however I was passing through Drayton Valley on business when my truck started sputtering and clunking. I went to the nearest Ford I live in Red Deer, however I was passing through Drayton Valley on business when my truck started sputtering and clunking. I went to the nearest Ford dealership, Drayton Valley Ford, and explained my situation. It was 11:30 in the morning and I wasn't holding my breath that they would be very helpful. It was almost surreal, they got me in right away and was able to have the technician look at it right away. They gave me a free shuttle to my friends house and called me with updates throughout the day. They rushed in some parts and even had a tech stay late to get me back on the road! I picked up my truck at 6:00pm and it was running perfectly! What a great team that understands how to treat their customers. They didn't know me from a hole in the wall, yet they went above and beyond to help. Great service and I highly recommend them! More