Doug Smith Chrysler Dodge Jeep Ram

While we had a great experience with the purchase of our vehicle, the service department was as bad an experience as it could be. They have had our truck for two weeks and no work has been completed. Gettin vehicle, the service department was as bad an experience as it could be. They have had our truck for two weeks and no work has been completed. Getting updates is excruciating. Dirk, our service advisor has been absolutely terrible. We call, text, and even visit in person, but until we spoke to the service manager, Nate, we never received information from Dirk. Dirk also tries to lie and make excuses saying he was waiting on an answer from us when not only did both of us have several conversations regarding the repairs in question, but we also have them in writing to indicate when they occurred. When we came to the dealership in person after the lack of response, Dirk saw my husband in the lobby and sent a text message response to try to cover for his lack of communication. He then approached my husband and just said "have you not gotten my text messages?" before he even greeted him or asked why he was at the dealership. Dirk has absolutely no customer service skills and will not take care of your needs. As a result of their lack of accountability and poor customer service, we have incurred hundreds of dollars in additional charges for a rental car. Buy a car here, but take it ANYWHERE else to be serviced. They are extremely unprofessional and will absolutely treat you like garbage. More

let me tell you what happened Brought my truck in for a diagnostic, which I was charged almost $200, they gave us the diagnostic and we agreed on doing the procedure which we were quoted around $5.000, we diagnostic, which I was charged almost $200, they gave us the diagnostic and we agreed on doing the procedure which we were quoted around $5.000, we asked if we were going to get the issue fixed and they said yes, of course, it’s a very simple fix, the advisor was Collin and me and ny husband asked him like 2-3 times, once we pay this the truck is gonna run, he said yes it is. Ok we saved the money for 2-4 weeks and we came back to finally get it done, truck already at the dealership, 2 weeks later they call me saying the found some other issues in my truck so we will need to pay another $4.000 on top of the $5k… I asked the lady helping me (kiley?) how this didn’t come up with the original diagnostic? Now we have to pay $5k for a truck that is still not running? We went in in our lunch break to talk to a manager, the manager was not there, so we couldn’t talk to anybody yet More

Worst car buying experience I ever had. Jeep spent first 3 weeks at dealership and I ended up paying out of pocket to get it fixed. Don't buy from here they are crooks. Jeep spent first 3 weeks at dealership and I ended up paying out of pocket to get it fixed. Don't buy from here they are crooks. More

I have just been ripped off by these horrible people. I took my Jeep in because it was not responding when turning corners. They took it in and Rick (the tech) took it for a drive and said it was the r I took my Jeep in because it was not responding when turning corners. They took it in and Rick (the tech) took it for a drive and said it was the rotors on the front wheels. I had replaced those rotors 3 weeks earlier. The tech (Rick) said the front rotors needed to be replaced!!! That they were so warped that he couldn't even turn them. What a horrible thing to do to an older lady. THEY WERE BRAND NEW. When I took the car in to a mechanic today - because it was doing the same thing, he said the back rotors were really bad. I drove to Doug Smith and I talked with a smart elect red headed guy who wouldn't help me. I showed him both receipts that showed I had just replaced the rotors and he shrugged his shoulders and clicked his pen and said "sorry" we have to go by what the tech says. I said, the rotors were just replaced - it is the back rotors that are bad. He said I can't help you. We go by what our tech says. I asked him, seriously, if you were in my shoes and you saw these 2 receipts, how would you feel. He said "confused". I asked if they would please make it right. They charged me $578. He shrugged and said nope. Wonderful company, right! More

I bought a Outback recently and need help with all the gadgets of the car. Mike Brown was very helpful with all my questions and was very patient with me. Thanks gadgets of the car. Mike Brown was very helpful with all my questions and was very patient with me. Thanks More

Great people and a great dealer! I have been using Doug Smith's for a couple decades now for my vehicle purchases and servicing them. They always take great care of me and my cars. I have been using Doug Smith's for a couple decades now for my vehicle purchases and servicing them. They always take great care of me and my cars. I wouldn't go anywhere else! More

Not enough good things can be said about the service department. To Ryan Prestwich you sir are a rock star backed by truly superb technicians thank you for the service you provided. I hope I don’t have department. To Ryan Prestwich you sir are a rock star backed by truly superb technicians thank you for the service you provided. I hope I don’t have to see you soon but I know when I do I am definitely coming back More

I bought a used Ram 1500 from these guys. I thought their service was great! Colby Snyder was straightforward. No high pressure sales tactics, and was absolutely professional during the entir I thought their service was great! Colby Snyder was straightforward. No high pressure sales tactics, and was absolutely professional during the entirety of the process. He even came in on his day off just to ensure that I was being treated well and that I was satisfied with the deal. I've also appreciated his continued follow-ups to make sure everything was going well. I'd highly recommend going to him (Colby) for anyone looking for an honest sales consultant that is attentive to your individual needs. I love my truck and am elated with the service I received. Thank you Colby and the Doug Smith team! More

Left my car for service for almost a month… I was told I could come and pick it up and caught some issues still unresolved. I now have my car back and one of the items is still not working. Worst service ev could come and pick it up and caught some issues still unresolved. I now have my car back and one of the items is still not working. Worst service ever! They really could care less if you get your wheels back or not. More

Our salesman was Javier, he was the best. And the financial person was great as well. It was easy to purchase our new Dodge Ram, no hassle and everyone was very friendly. Javier answered all And the financial person was great as well. It was easy to purchase our new Dodge Ram, no hassle and everyone was very friendly. Javier answered all our questions, helped with extras we wanted on the truck, even schedule us a loaner car since we were from out of town to use while our trailer hitch was being installed. More