Dorman Cadillac-GMC

Consistancy! However, Dorman Cadillac's Service Dept., would benefit its' customers with an upgrade to receiving "scheduled appointment customers." Using some cur However, Dorman Cadillac's Service Dept., would benefit its' customers with an upgrade to receiving "scheduled appointment customers." Using some current admin staff and hand-held technology to confirm required services and then completing the check-in process, 1) determining drop-off customers, 2) waiting customers, 3) shuttle riders, 4) Dorman Cadillac hospitality [waiting area, coffee, water, WI-FI, cell charging stations, rest-rooms 5) etc. Constructive analysis only, good job. More

Dealership takes too long to to get an oil change. Had to wait ten days to get mine changed. Other than that, I have no complaints. Had to wait ten days to get mine changed. Other than that, I have no complaints. More

Dorman Cadillac-GMC is a great dealership. The service is impeccable and they treat me like family. I would recommend them to anyone looking for a vehicle. is impeccable and they treat me like family. I would recommend them to anyone looking for a vehicle. More

My daughter bought a used vehicle from them and it still had the factory warranty. The SUV has left her stranded several times for not going in to "Drive". It is stuck in Park. It has been to Dorman Cadi had the factory warranty. The SUV has left her stranded several times for not going in to "Drive". It is stuck in Park. It has been to Dorman Cadillac 3 times for this issue and this time it's been in there for 10 weeks. They will NOT give her a loaner nor are they any closer to getting it fixed. They said, to get a loaner, we have to go through GM or we could pay for a rental and they would reimburse the cost. At this point, I wouldn't count on getting reimbursed so we did not get a rental. GM will not return calls. Dorman Cadillac is NO help AT ALL!!! We should not have to deal with GM at all since Dorman sold us the vehicle. In 10 weeks, they could have done something to get it fixed right. BUYER BEWARE IF YOU GO THERE AND NEED HELP!!! Our next step is getting a lawyer, which we are in the process of doing, and see if WRAL Troubleshooter can do a report on it. More

Great Service! My husband called Joey about a new Cadillac on a Friday afternoon. We were just looking. I drove it home later that evening. Dorman Cadillac-GMC reall My husband called Joey about a new Cadillac on a Friday afternoon. We were just looking. I drove it home later that evening. Dorman Cadillac-GMC really have great customer service. This was my 3rd car purchased from this Dealership over the last 10 year. I recommend to all my friends & family. More

Excellent Service Department! I needed the air conditioning repaired in my CTS. I had called several dealers and repair shops for estimates and chose Dorman after both calling the I needed the air conditioning repaired in my CTS. I had called several dealers and repair shops for estimates and chose Dorman after both calling them and reading reviews online. From start to finish the service was superb! Clear, thorough communication with no upselling made the process stress-free and a business I can trust BECAUSE of the people! Dorman GMC Cadillac restored my faith in dealer service! More

Service Department Review Chad and Raynor have been prompt at getting my car serviced and returned. Both are professional and easy to work with. I still have a noise that can Chad and Raynor have been prompt at getting my car serviced and returned. Both are professional and easy to work with. I still have a noise that can’t be identified but I know they have tried. More

I purchased my new GMC Yukon at Dorman and just couldn't be happier with it and the relationship after the sale! I was hesitant to go out of town from Fayetteville to purchase my new Yukon but found that Do be happier with it and the relationship after the sale! I was hesitant to go out of town from Fayetteville to purchase my new Yukon but found that Dorman was the easiest and honest dealers that I've dealt with. No problems, no issues, and they gave me more for my trade in than I was expecting! The sales manager there, Mr. Jon Warren and my salesperson Mr. Johnnie Hockaday were wonderful. I've told all of my friends and felt so strongly about my transaction that I serched out this site to respond to! I was not the only one there buying a vehicle either. There were several transactions going on and everyone seemed to be happy and it was a very pleasant & clean place to do business. Buy there with confidence! More