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DonohooAuto LLC - Service Center

Pelham, AL

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5 Reviews

5 Reviews of DonohooAuto LLC - Service Center

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April 12, 2017

Great car selection but poor service Although I love the car I bought this was the worst car buying experience I've ever had. I was a out of town buyer so had to depend on the sales st More

by sj78138
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Anger, Edwin Leal
February 22, 2017

Service after the sale !! The Service team at Donohoo is Outstanding The work they performed for me on my recent purchase of an Infiniti was excellent and made a huge dif More

by befaulkner67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn Simmelink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marci Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to review your recent experience with our service department. We're glad that Kathryn, Jimmy and Marci were able to increase your satisfaction with your Infiniti. We're always pleased to leave a customer happier walking out than they were walking in. We appreciate your repeat business and your valuable feedback. We look forward to providing excellent service for you again in the future.

March 27, 2014

Once again a great experience, customer service was superb,I would highly recommend this dealership to anyone looking to purchase a car. All services and employees were prompt and courteous and very at More

by Vforte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance, Tina, and Kathryn
April 10, 2011

The quality of work that was performed on the vehicle I purchased was not what I would consider a good job. I thought they were going to replace a section of the leather seat and instead they glued it down More

by superbee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Martin and Jimmy Burns
Apr 11, 2011 -

DonohooAuto LLC responded

Thank you for taking the time to provide us with some feedback about your experience at DonohooAuto. We strive to keep the car buying process as transparent as possible. Carfax and AutoCheck reports are provided for all of our vehicles. Our salespeople also disclose to customers when a vehicle has been in an accident. Again, thank you for your feedback and we do hope to see you at DonohooAuto again!

February 05, 2011

I was in Birmingham on business, and needed service on my car. A client recommended Donohoo Auto, and I could not have been more pleased. They accommodated my scheduling needs & my car was returned to me s More

by courseview
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy, Service
Mar 28, 2011 -

DonohooAuto LLC responded

Hey there, thanks for your kind words about your experience with DonohooAuto. We are so glad that we had the opportunity to provide your vehicle with service while you were in our area. We hope you'll come see us next time you are in Birmingham!