Don Thornton Volkswagen of Tulsa

I BOUGHT A 2023 JETTA. SHOUT OUT TO KEITH FOR GETTING ME INTO EXACTLY WHAT I WANTED! GREAT JOB! I LOVE THE CAR! SHOUT OUT TO KEITH FOR GETTING ME INTO EXACTLY WHAT I WANTED! GREAT JOB! I LOVE THE CAR! More

I purchased a 2019 Atlas from a different dealership (not VW) and the car turned out to be a lemon. After my fourth trip to the service department in two months, I decided to buy a new Atlas from Keith Johns VW) and the car turned out to be a lemon. After my fourth trip to the service department in two months, I decided to buy a new Atlas from Keith Johnson. He was very patient, kind and understanding of our circumstance and helped us get out of a bad situation. He was great to work with and the whole purchase process was quick. Cierra in finance had a very thorough explanation of the paperwork and we drove away happy and relieved to have a dependable vehicle from a dependable dealership. More

I am not a fan of working with dealers, however this dealership has given me renewed hope! I had a 5-star experience! I was searching the country (I live in Colorado) for the right combination of pric dealership has given me renewed hope! I had a 5-star experience! I was searching the country (I live in Colorado) for the right combination of price, miles, bluebook value, etc and found what I wanted at Don Thornton in Tulsa. I purchased the vehicle sight unseen. Zach Brown, the sales rep, was phenomenal to work with, I highly recommend him! He made the buying experience from out of state easy! He provided everything I needed to make the transaction seamless. He was honest, forthright, responsive, and friendly...They picked me up at the Tulsa airport, brought me to the dealership, and had me on the road in less than one hour. The car was meticulously detailed and ready to go. Everyone I worked with at the dealership were great! Thank you! More

They were great sher did an awesome job finding me a great car and made everything easy and Cierra in finance did great financing and getting me the payment that was right for me. great car and made everything easy and Cierra in finance did great financing and getting me the payment that was right for me. More

I had my oil changed at Don Thornton recently and it was a horrible experience. As a result of them changing my oil they missed a leak in my heater core hoses. My vehicle broke down on my way to Dallas. T a horrible experience. As a result of them changing my oil they missed a leak in my heater core hoses. My vehicle broke down on my way to Dallas. Thornton claims I was in a hurry (they took 2 1/2 hrs to change my oil). Obviously I wasn’t in a hurry! More

This is the 2nd time I’ve purchased a vw from Don Thornton. Nice, modern facility with friendly people! Keith Johnson helped me find the exact car I wanted and made the process quick and easy for thi Thornton. Nice, modern facility with friendly people! Keith Johnson helped me find the exact car I wanted and made the process quick and easy for this new mom! More

Keith responded quickly to my request even on a Sunday. He responds to all my questions very quickly. Can not tell you how important that is. Working from a distance he has been getting me into my unicorn He responds to all my questions very quickly. Can not tell you how important that is. Working from a distance he has been getting me into my unicorn dream car. I couldn't be happier. Totally worth the drive. I have to say it one more time: this guy is a FANTASTIC communicator. No matter how busy he is , he doesn't forget or let you sit and wonder. Fantastic experience and can't thank you enough. More

I received such horrible service from this dealership. The day after I bought my vehicle the check engine light came on. The sales representative, Zachary Brown, all but blew me off when I contacted him a The day after I bought my vehicle the check engine light came on. The sales representative, Zachary Brown, all but blew me off when I contacted him about the issue. He made zero effort to help and told me I should call the service department on Monday. After getting my car serviced they said I needed a new part. They didn’t have it and it had to be ordered. Due to covid they said it could be close to three months. It has been almost a year and not one time did they call me to check in to let me know if the part was in. Just recently, in one of my many phone calls, did they finally say the part was in. Very poor customer communication and zero help from the sales representative after the sale was made. Very disappointed. More

Should tell customers about the tax title and tags cost me another 1500 should call customer back when they called you three times shouldn’t let customers drive their new cars for a month and then tell th me another 1500 should call customer back when they called you three times shouldn’t let customers drive their new cars for a month and then tell them they can get the car and then refinance through through another company than u originaly were supposed to More

Floored, stunned, thoroughly satisfied... all are expressions of my total satisfaction with the staff of D.T. VW. The best new car buying experience ever! expressions of my total satisfaction with the staff of D.T. VW. The best new car buying experience ever! More