Don Jacobs Used Cars

Elijah and Vanessa were great to work with and delivered as expected. Listened to needs and assisted in every way possible. as expected. Listened to needs and assisted in every way possible. More

Very disappointed and broke now. We were quoted $1100.00 and 4 days to repair some body damage....wound up being $2100.00 Plus 9 days car rental. 750.00. I called to talk to Mark Ada We were quoted $1100.00 and 4 days to repair some body damage....wound up being $2100.00 Plus 9 days car rental. 750.00. I called to talk to Mark Adam's the body shop manager, he was on vacation. I spoke with the GM. He was less than helpful, tried to make me think he would try to get the car in earlier, but did nothing. I called when Mr Adam's returned. Again met with nothing but excuses and lip service....I won't ever go to Don Jacob's again. Sincerely, Megan Lange More

J.R. Was a pleasure to work with and Ross and J.R. Let me take the vehicles to Versailles to let my wife look them over which kept her working at her busy salon. take the vehicles to Versailles to let my wife look them over which kept her working at her busy salon. More

We had looked online at approximately 200 cars over a period of several months. I personally visited three dealers where I walked out of the dealership due to non-advertised hidden costs, or salesmen ly period of several months. I personally visited three dealers where I walked out of the dealership due to non-advertised hidden costs, or salesmen lying to me. We found a 2021 Honda Pilot at Don Jacobs Imports in Lexington and made an appointment to test drive the car. Our salesman, Jason Franklin, was extremely helpful, no pressure, and just an all around nice person. We ended up purchasing the vehicle and Jason helped correct a couple of things we wanted fixed prior to pickup. When we picked up the vehicle it was exactly as we wanted. Even though we paid cash for the car, Josh Muncy, finance manager, met with us on a couple of additions he thought would be useful, again no pressure or hard sell. We would highly recommend Don Jacobs and especially Jason Franklin. We could not be happier. More

Purchased a 2015 Tahoe LTZ from Blakey he did a wonderful job. Everyone was very friendly to work with had a great experience at Don Jacobs. Highly recommended them! job. Everyone was very friendly to work with had a great experience at Don Jacobs. Highly recommended them! More

Superior service. We just recently purchased a 2013 Chevrolet Silverado from Nick Taylor. He made purchasing this vehicle such an easy experience friendly helpful woul We just recently purchased a 2013 Chevrolet Silverado from Nick Taylor. He made purchasing this vehicle such an easy experience friendly helpful would recommend anyone looking for a new or used vehicle to swing by and see Nick More

Our experience was great! We were very pleased with the entire purchase experience at Don Jacobs VW. The staf was friendly, knowledgeable, and very helpful. So happy to finally We were very pleased with the entire purchase experience at Don Jacobs VW. The staf was friendly, knowledgeable, and very helpful. So happy to finally be back in a VW. Love my Atlas! THANKS SO MUCH GABE!! More

Best customer service We can’t say enough about our fantastic customer service with Russ Watkins at Don Jacobs. He was attentive, readily available to answer questions and We can’t say enough about our fantastic customer service with Russ Watkins at Don Jacobs. He was attentive, readily available to answer questions and just an all-round nice person. This is the fourth car my family has bought from Don Jacobs and believe me, this will remain our number 1 choice of dealerships. Russ Watkins will definitely be recommended by us. Outstanding! More

Great Experience! I can honestly say that we were dreading another car lot after visiting with many other dealers over the past 6 weeks. However, we were pleasantly su I can honestly say that we were dreading another car lot after visiting with many other dealers over the past 6 weeks. However, we were pleasantly surprised as it was a pleasure doing business here. It began with an extremely quick response (within 15 minutes) to our internet inquiry about a vehicle. Other dealers took days to respond or never did. On our first visit, our sales rep, Robert Harris was super nice and helpful. He answered our questions honestly and then followed up with us about a different car that better met our needs/wants. We returned to see that vehicle and were very pleased. We were so pleased in fact that we ended up buying a 2nd car from them. Everyone at the dealership was very professional and friendly. It was a refreshing change from our experiences everywhere else we had visited. Highly recommend this dealership and our sales rep Rob! More

No Hassle. No Frustation. Robert Harris, at Don Jacobs pre-owned car sales, I want to thank you for your attentiveness and easy going personality! You made the sale and I drov Robert Harris, at Don Jacobs pre-owned car sales, I want to thank you for your attentiveness and easy going personality! You made the sale and I drove away happy 😃. A win-win for both of us. More