Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.5
1,323 Reviews
Call Service Center (503) 506-2034

1,323 Reviews of Dick’s CJDR of Wilsonville - Service Center

Sort by
May 31, 2024

I have no words to describe the poor performance on various of my vehicles old and new managers More

by JANDMCAMPOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dep
Report | Print
Helpful
May 31, 2024

The dealership is a nice clean establishment. Had a recall completed and a request for tire size speedometer adjustment. My egr tube was left loose causing a massive air leak when exhaust brake a More

by jay
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Helpful
May 29, 2024

I reached out about a car and a trade, I told the sales rep what I had in mind and there wasn’t follow-up. The guy seemed professional but the lack of response of being forgotten was a turn off for me. More

by NA
Recommend Dealer
No
Employees Worked With
Can’t remember who I sales reached out
Report | Print
May 31, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. We're disappointed to hear about the lack of follow-up you experienced after reaching out about a car and a trade. We always aim to provide excellent service, and we fell short in this instance. Please feel free to reach out to me directly so we can address this and work towards a positive resolution. We appreciate your feedback. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
May 27, 2024

Very nice there. Easy to schedule and get service. Was a comfortable wait for my car to get done. More

by maggiecedillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
May 29, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you! I appreciate your kind words about your positive experience at Dick's Chrysler Jeep Dodge of Wilsonville. I'm glad to hear that scheduling service was easy and that your wait was comfortable. I look forward to serving you again in the future or feel free to share your experience with others. Drive safely! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
May 25, 2024

The service advisor who helped me was great. I went in for my appointment, got done what I needed and got out of there. Easy!! More

by KG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
May 29, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the 5-star review! I'm thrilled to hear that our service advisor provided you with great assistance and made your visit easy. I appreciate your feedback and look forward to welcoming you back to Dick's Chrysler Jeep Dodge of Wilsonville in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
May 24, 2024

This was the worst I have ever been treated by any dealership 7 months to fix my truck and was returned to me damaged and dirty the team at wilsonville ram is horrible I will not continue to support r More

by mattlovell83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Denning
Report | Print
May 28, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your feedback with us, Matt. We're disappointed to hear about the experience you had at our dealership. We value your satisfaction and would like to address your concerns. Please reach out to me so we can work together towards a resolution. Your feedback is important to us, and we aim to provide a high standard of service to all our customers. Thank you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
May 24, 2024

I was told by the service advisor as I left that it was not possible to obtain the pin number because "the number changes every time you use it." This was not correct. Later contacted the service departmen More

by jamesbriandouglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
May 28, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your feedback, James. We regret to hear about the issue with our service advisor regarding the PIN number. We strive for accuracy and appreciate you bringing this to our attention. If there's anything else we can assist you with, please don't hesitate to reach out to us at Dick's Chrysler Jeep Dodge of Wilsonville. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
May 20, 2024

Quick and professional service It’s always a pleasure to have service completed at your location More

by SelbyDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
May 22, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the positive feedback! I'm thrilled to hear that you had a great experience with our quick and professional service at Dick's Chrysler Jeep Dodge of Wilsonville. I appreciate your kind words and look forward to seeing you again for your future service needs. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
May 16, 2024

The service was excellent. My truck was diagnosed quickly and the work was completed in a few days and the total invoice was under the estimate. More

by Emeraldocj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
May 20, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us! I'm thrilled to hear that you found our service excellent and efficient. Providing accurate diagnostics and timely repairs at a fair price is our commitment to all our customers at Dick's Chrysler Jeep Dodge of Wilsonville. I appreciate your kind words and look forward to serving you again in the future. Drive safe! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
May 10, 2024

Ben G in the service department is very helpfull and explains any issues in full.detail. More

by gls928s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
May 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the 5-star review! We're thrilled to hear that Ben from our service department provided you with excellent assistance and detailed explanations. We appreciate your feedback and look forward to serving you again in the future. Drive safely! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
1
2
...
133