Dewey Griffin Subaru

I just cannot say enough about Will who sold me a Forester today. I never once felt pressured into buying one. He is friendly, knowledgeable and he answered every question I asked. I will defin Forester today. I never once felt pressured into buying one. He is friendly, knowledgeable and he answered every question I asked. I will definitely be a returning customer of Dewey Griffin and it is because of the positive experience I had today with Will. 5 stars!!!! More

In December, I purchased a used car here. The sales experience was pleasant. The Sales Manager agreed to include some cosmetic fixes in the deal. I had to leave town right after purchasing th The sales experience was pleasant. The Sales Manager agreed to include some cosmetic fixes in the deal. I had to leave town right after purchasing the vehicle, so we agreed to schedule when we got back. Once back, I reached out to my Salesperson. He told me that someone should have contacted me. He said they should call soon. I waited a few days and heard nothing. I reached out to the service department. The person I spoke to told me he would look into it. A week later, he called me and said the paperwork had been improperly filed. We scheduled my appointment. A few days later, I left my car. The vehicle was also to be detailed. It took a day to do the repairs, and I was told they were shorthanded in detail, so it might be a few days. After a few days, I was told my vehicle was ready. When I showed up, I found the service advisor had left for the day and was not there to return my vehicle. I quickly looked over the work, and it appeared ok, so I headed back to work. After work, I looked closer at my car and saw the paint on the passenger doors was damaged. I contacted my Advisor the next day and took the car in. He agreed the damage happened while they had the car and said he would figure out what needed to be done and set up an appointment. I waited for a week and a half and never heard from him. When I reached out to him, he had left early for the day. I waited through the weekend and tried again to find it was his day off. I asked for the Service Manager and left him a message. The next day, I hadn't heard back yet, so I called and was able to talk to the Service Manager. I brought the vehicle in so he could see the damage. I left the vehicle with him so his "detailers could take care of it." After having my vehicle for the day, he called and told me the paint was damaged (which we already knew) and would need to be painted. They sent my car to Maaco. A few days later, I told them I was going to need to leave town again and I would need a loaner, which the Service Advisor originally said would be provided. They got me into a loaner. The Service Manager told me it was good I would be gone for a few days because my car would be ready before I was back and HE WOULD MAKE SURE IT LOOKED GREAT OR HE WOULD SEND IT BACK TO GET FIXED. When I got back into town, they hadn't called yet. I stopped to ask about my car, and they didn't even know if it was back yet. He said he would look into it. The next morning, the Advisor called and said my car was back and ready to go. When I arrived, it was covered in body shop dust, had imperfections in the paint, tape adhesive stuck to my chrome trim, and overspray on the body of the vehicle. When the Service Manager looked at it, he agreed that it was "totally unacceptable" but that he "has 40-50 cars a day and can't look at every one." I reminded him of HIS promise to make sure it was perfect and he didn't have much to say other than he would get it fixed. I left the car, but decided to see my sales team about my experience. The Sales Manager got the Owner involved, who told us that he would take care of it personally. The next day, I called Maaco and asked them to not work on my car until I could be there with the Owner. Around 11, the Owner called and told me he had my car back and it looked great and was ready to go. We went to see the vehicle. The only thing they did was wash it. Everything was still there. We voiced our displeasure with everything we'd been through and asked about options. The Owner asked for one more chance to get it right. If we were still unhappy, we could back out of the deal. The next day he presented a FINALLY acceptable vehicle. At this point, it had been two months. We had enough of their lack of ability to communicate, their poor attention to detail, and their total lack of human compassion for all of the trouble I had been through. The last effort made to keep us as customers was for a $350 credit in the accessory department. We requested to be let out of our deal and this was the first thing that went smoothly. More