My Review Of DeWildt Chrysler:
In all my years dealing with automotive companies, I have never once experienced such bad service. I went with a friend to the dealership, as she knew what car she was thinking about getting, and wanted to test drive it to see how it felt on the road. After entering the dealership, we were not welcomed by any sale associate, but instead by some representative who came from corporate Chrysler that day. He sat her down and encouraged her to fill out some form and sign it, with a very poor explanation of what it was that she was signing. After much pressure, she said she was not interested, however, was still bugged by this employee to fill out her info.
My friend then stood up and walked towards the first sales associate she could find and explained she was interested in a specific model and she would like to go for a test drive to see what she thinks of it on the road. Her and her husband were very interested in this car but wanted to make sure it was a good fit before diving into the details of price negotiation. I waited in the showroom while my friend briefly spoke to the associate. She came back and said to me "they won't let me test drive it unless I buy it today". Frustrated by this, her husband went back in to see why this was the case, only to come back out and say to us "He would only take us on a test drive if he thought we were going to buy it today. He also said they were too busy". First of all, who makes a commitment to buying a car before they drive it? Second, they were not busy by any means. Yes, there were a few people in the showroom at the time, but the place was not busy by any stretch of the imagination. As a businessman, it is difficult for me to comprehend why we were treated so rude.
We felt highly disrespected, and only wanted to go for a test drive in the car that my friend was very interested in buying, which she would do if the test drive went well and if they offered a reasonable price. This has to be one of the most unprofessional displays of customer service I have ever seen. I mean seriously, we walked into the dealership saying that their is a specific car that we are very interested in buying and would like to go for a test drive. The sales associate had the nerve to say no to a customer who could have made a purchase that week on a car, but certainly would not be pressured into buying a car on the spot. To me, that is laughable customer service. It unfortunately shows bad on all of Chrysler, but more-so on this dealership.
We later headed over to Bayking Chrysler to see if they could fit us in last minute before closing for a test-drive. The associate there was very understanding about what had happened and recognized why we were their so late because of the disgusting quality of customer service that we received at Dewildt. Even though he was in the process of finishing up work, he was able to take us for a test drive despite it being so close to closing.
The verdict, I will not associate with Dewildt in the future and my friend looks forward to making a purchase at a different dealership.
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