My friend has a 2006 Murano he bought from Dale Downie Nissan about 5 years ago. While at my place we noticed his car leaking transmission fluid rather quickly while running. After a brief seach online I found a diagram of the leaking (corroded) banjo line, printed. He went to Dale Downie to inquire about the part. They said it's possibly a part covered under a 10 year warranty and they need to see the car. He takes it in and they say the leaking line is not covered but they can fix it for $300. He asks them to order the parts (opposite line's corroded as well) and brings the car back to my place. Wrong parts come in. They're the soft lines that the corroded lines are clamped to. So not only did they quote him to change the wrong parts, now the warranty is still in question. I call Dale Downie. Their parts dept was pretty good but couldn't find a part number for the part, seems to be part of the entire filter assembly even thought it's a banjo fitting and bolt. No results or pricing. Now I talk to their "warranty expert" to inquire and he takes the defensive that corroded lines are not covered by warranty. He's the one that looked at the car. I mention I just called to inquire about the warranty because the wrong parts came in. He says that's the parts department's
problem....remember he quoted the $300? To change what? He doesn't even know. I believe they told my friend to drive the car in only to convince him they should do the work.
I call another Nissan dealership (South London Infiniti Nissan) and with some awesome research by Greg in parts, he finds the lines are part of the filter assembly and the entire part is $12. They even had the supplier take a picture because I didn't believe him.
I would have kept dealing with Dale Downie parts until I talked to the warranty guy. What a moron. BTW...I'm an aircraft engineer. In my books, he's an expert in insignificance. Don't you worry buddy, I'll fix it for a steak dinner.
I Recommend This Dealer:
forgot his name...don't care
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