I visited this dealer for the first time today, and also the last. The part manager Mr. J Newton is very rude. He need to attend a few classes to improve his customer service skill. When I arrived, there was no one at the part desk. I ring the bell once, and waited for 2 minutes without any answer. I then ring the bell again, and heard an angry voice from out back saying that he will be with me in a minutes. another 3 minutes pass and no one show up. One of the dealer employee approached me and asked to see if I had been helped. He then ring the bell again for me this time. A few minutes later Mr. Newton show up and said that he is short staff. He also asked me why I ring the bell 3 times in 1 minute. This guy clearly don't understand the concept of time. He also asked me what was my problem. I explained to him that Dale Downie Nissan is a big dealership, he should have known to have back up staffs incase someone call in sick. You shouldn't have made a customer waited for more than 5 minutes without being serve. I told him that I will call Nissan Canada and make a formal complain. His remark to me was "I don't care go ahead". I called Nissan Canada customer support as soon as I got out of the dealership and make a formal complain. As a high ranking management position, this guy basically gave the brand Nissan as a whole and Dale Downie Nissan a very bad name. I hope he will straight himself out and learn how to treat other customers better. As for me, I will not ever set foot in this dealership again and I will advise all of my friends, co-worker and family members to visit the other Nissan dealership on Wharncliffe Rd instead.