I arrived at the dealership at 730, car was registered at 0745 for the 8am appointment. At 1010 I asked at the service desk in the bay the status of my vehicle. Informed the vehicle was not in the computer and had not been serviced yet, probably an computer error then shrugged his shoulders. The technician who registered my vehicle knew I was traveling out of London at noon. I was upset raised my voice at the service desk person, and we got into a brief augment regarding the poor service and my wait time. Figured I would stop or I would never get my vehicle back before noon.
He did get my vehicle in shortly after, but the attitudes of some of the staff giving me dirty looks as this was my fault, absolutely unprofessional. Then informed it was the transmission, and a recall issue, covered under the warranty. I have received about 4 recalls since I purchased the vehicle (2015 Rouge). The dealership did book a rental ,which arrived at approx. 1115 but failed to asked the driver to bring the rental agreement with them, to reduce my wait time. I then had to go to the rental company location on Horton street, which is the opposite side of London where I reside.
Nissan is paying for the rental, I am paying for the damage coverage. The dealership has not followed up regarding my vehicle since 24 March. I have purchased 3 vehicles from this dealership, and have experienced long wait times, but never the rude, and unprofessional service I received during my last visit. When I purchase my next vehicle it will not be at this dealership or a Nissan !.