Dow Honda

Worst after sale service…. Early in 2023, I called Dow Honda to book a “same day oil change” service which is listed on their website. The person I spoke to said this service h Early in 2023, I called Dow Honda to book a “same day oil change” service which is listed on their website. The person I spoke to said this service had not been available for a few years. I suggested that it be removed from the website, but 6 months later and it is still listed. False advertising! Today I had an appointment to fix 3! recalls. Indicated when I booked the appointment online that I would be waiting for the car. The service agent calls me this morning saying that I could not wait for the car and they would be keeping it for at least 8 hours. I asked if I could get a shuttle home or a loaner but she said they didnt go to my neighborhood (25 minute drive). Still looking for a solution, I asked if we could just do 1 or 2 recalls at my appointment today (each one is supposed to take less than an hour according to the letter from Honda Canada), and then I would book another appointment. Agent says for even 1 recall the car has to sit there all day. She said that has been their policy for all recalls, even though I said I had waited for another recall repair last year. Agent was extremely rude and unhelpful. More

Ben and Zabih treated me with respect and courtesy; I was treated in a righteous, equitable manner. I received a fair price on my trade and everyone left the table happy. I will continue to deal with Dow Ho treated in a righteous, equitable manner. I received a fair price on my trade and everyone left the table happy. I will continue to deal with Dow Honda in the future. Highly recommended by me to all my fellow purchasers. More

Gold Medal Service, 5 stars plus! I was extremely satisfied by the courteous, kind, and knowledgeable service I received from Moe at Dow Honda. Moe helped me compare the features of e I was extremely satisfied by the courteous, kind, and knowledgeable service I received from Moe at Dow Honda. Moe helped me compare the features of each of the vehicles I was considering, and provided me with online reviews and information that helped me decide which car would best suit my needs. In addition to all the great features that came with the car, Dow Honda took care of the licensing fee, and added a set of winter tires to sweeten the deal. Thanks, Moe. I'll be back when it's time for another car! More

I bought Honda CRV Touring 2020 with many added features. First of all added features were not installed while technician wrote they installed. After inspection we found that they did not installed my added First of all added features were not installed while technician wrote they installed. After inspection we found that they did not installed my added features. 2nd From the day first Garmin device not producing correct map or routes and still same. They did not helped me to fix the issue. Rather one of the Assistant manager directed me to contact Garmin while car is with me only 6 months. I am having still issue with Garmin incorrect route information. 3rd, with in few months added sensors started dropping and I need to take car to DOW Honda service. Where service man tried put me on fault but he could not as Car was not heat to anything. 4th I took car for servicing after one year. Service receiver was very rude and unprofessional. Now I do not take care their rather I go other Honda dealer near me. I am not satisfied at all with Service receiver people and they are very rude. But Sales man Kevin and some sales managers or general manage are very good and nice. But they are in sales area. After sales service(by service people) are very unprofessional at least whom I met. If they do not improve quality I will recommend to purchase car from their. My Garmin issue still remains. after paying 52k. This behavior is not acceptable at all. This is the reason I put rating low. But Sales and sales people rating are very high. How can they deliver without proper inspection. More

We just purchased a 2022 CRV Touring vehicle. Our Salesman was Kevin Graham and we were super impressed with his integrity and honesty. So rare these days. Thank you, Kevin, for making this a positi Salesman was Kevin Graham and we were super impressed with his integrity and honesty. So rare these days. Thank you, Kevin, for making this a positive experience. More

Thank you to Zabih and Kevin Graham for exhibiting a high standard of excellence in client service.Kevin took the time to listen to my needs and ensure that I left the dealership with a vehicle I loved. With standard of excellence in client service.Kevin took the time to listen to my needs and ensure that I left the dealership with a vehicle I loved. With his years of experience and friendly manner, I highly recommend Kevin Graham to any future customers. Thank you to Dow Honda for putting in place protocols to ensure that customers were safe during this pandemic. Best place to buy a car. More

Thank you to Kevin Graham for exhibiting a high standard of excellence in client service. Kevin and Zabih (used car manager) took the time to listen to my needs and ensure that I left the dealership with a of excellence in client service. Kevin and Zabih (used car manager) took the time to listen to my needs and ensure that I left the dealership with a vehicle I loved. With his years of experience and friendly manner, I highly recommend Kevin Graham to any future customers. Thank you to Dow Honda for putting in place protocols to ensure that customers were safe during this pandemic. More

Thank you to Zabih and Kevin Graham for exhibiting a high standard of excellence in client service.Kevin took the time to listen to my needs and ensure that I left the dealership with a vehicle I loved. With standard of excellence in client service.Kevin took the time to listen to my needs and ensure that I left the dealership with a vehicle I loved. With his years of experience and friendly manner, I highly recommend Kevin Graham to any future customers. Thank you to Dow Honda for putting in place protocols to ensure that customers were safe during this pandemic. Best place to buy a car. More

I needed to get some service work done on my Honda Accord and was very pleased with Shahin's customer service. He was friendly, knowledgeable and extremely thorough. I am extremely satisfied and will be goin and was very pleased with Shahin's customer service. He was friendly, knowledgeable and extremely thorough. I am extremely satisfied and will be going back to him for future appointments! More

We recently purchased a Honda CRV from Behzad Nadem. Our experience was exceptional. Behzad is professional, easy to work with and very attentive. Our experience was a 10+. I definitely recommend Dow Honda experience was exceptional. Behzad is professional, easy to work with and very attentive. Our experience was a 10+. I definitely recommend Dow Honda as a dealership and Behzad is the best car sales person we have ever dealt with. More