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DCH Toyota of Oxnard

Oxnard, CA

3.7
558 Reviews

1631 Auto Center Dr

Oxnard, CA

93030

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558 Reviews of DCH Toyota of Oxnard

April 12, 2024

I must say DCH overall Sales Dept is 10 stars. I drove 4 hours for the no xx, no run around, Bait switch typical Dealership. They fulfilled what they promised and beyond. Brad was very helpf More

by john
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Pratt
Apr 12, 2024 -

DCH Toyota of Oxnard responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, John. Sincerely, The Team at DCH Toyota Of Oxnard

February 21, 2024

I must first talk about how wonderful the overall service department is here at DCH Toyota in Oxnard. Jack and Grant are my go-to favorite service advisors. The best I have ever had at any Toyota dealership, More

by jeanclairedog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack, Grant
Feb 22, 2024 -

DCH Toyota of Oxnard responded

We truly appreciate you taking the time to write about your experience at our service department, Jean. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Team at DCH Toyota Of Oxnard

December 09, 2023

A big thank you to Jack Martz who I now request. Jack is so very helpful and is very personable. So do appreciate that! Helps make coming in and spending money on upkeep less stressful! All th More

by jp.douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Martz
Dec 11, 2023 -

DCH Toyota of Oxnard responded

JP, it’s great to know that Jack provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Team at DCH Toyota Of Oxnard

December 09, 2023

They were very helpful and friendly. The place is clean and organized. If you wanted to wait for your car to be finished, they have a living room that you could stay and watch.tv. You’re More

by mackoy_002001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Lawson
Dec 11, 2023 -

DCH Toyota of Oxnard responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Team at DCH Toyota Of Oxnard

December 08, 2023

Thank you, Christian Ayala in financing, Carlos, Managers George Pacheco, & Moe, and Grant in service! Overall team Toyota of Oxnard was great, welcoming, and excellent customer service! The entire team took More

by Jose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Ayala, George Pacheco, Moe, Carlos, and Grant provided excellent customer service!, Jorge Pacheco, Jennifer Rivas
Dec 08, 2023 -

DCH Toyota of Oxnard responded

Jose, thank you for taking the time to share your feedback regarding your experience at DCH Toyota Of Oxnard and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Team at DCH Toyota Of Oxnard

November 17, 2023

Easily the most dishonest car dealership I've encountered. Avoid at all costs. Finance irregularities, warranty irregularities, and zero accountability via phone or email, all the way from the GM More

by wil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Hautman, Jose Torres
Nov 22, 2023 -

DCH Toyota of Oxnard responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 28, 2023

I went to DCH Toyota of Oxnard on April, 2023 to shop for a new Toyota to replace my old one. I looked at cars on the lot and found a Toyota Corolla that had a window sticker price of $23,005. I thought tha More

by Kathie
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Carlos Carrillo , John Hautman
Jun 30, 2023 -

DCH Toyota of Oxnard responded

We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Sincerely, John Hautman | General Manager | 805-988-2333 | jhautman@dchusa.com

June 09, 2023

Been in contact with the dealer for purchase. Agreed on price. They checked my credit. I checked with my CU. They told me they’re gonna take it in for recall repair and I can try to pick up in 2 More

by Raynier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Abboud, Al Capital Gaines, Jennifer Rivas
Jun 13, 2023 -

DCH Toyota of Oxnard responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at DCH Toyota Of Oxnard does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, John Hautman | General Manager | 805-988-2333 | jhautman@dchusa.com

June 08, 2023

I would recommend the sales department give Ms. Jennifer Rivas instructions how to properly try to sell a vehicle and tell your prospect client what Highlander model you are trying to sell. The mos More

by Bfayyad
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jennifer Rivas
Jun 12, 2023 -

DCH Toyota of Oxnard responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, John Hautman | General Manager | 805-988-2333 | jhautman@dchusa.com

June 02, 2023

I was taken care of by Jack Marz on Wednesday May 31 and was very impressed with his pleasant personality and helpfulness, plus the problem repaired and solved. He is a real asset to your company. More

by Pam C.
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jack Marz
Jun 08, 2023 -

DCH Toyota of Oxnard responded

Thank you for sharing about your positive experience, Pam. We are so glad you enjoyed working with Jack and the entire team at DCH Toyota of Oxnard and we look forward to continuing to support you in the future.

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