Purchased a vehicle through this dealership in the Summer of 2013. Started off with Wade Knight in sales who did a decent job. Things were going smoothly with Premini Ismath until I purchased my vehicle and was sent the details of my insurance and loan. To make a long story short was told that I would have bumper to bumper coverage for the remainder of my pre-owned vehicle and when I received the papers, they knocked off a few years, so now I am only covered for half. I was shocked. Especially since my girlfriend and both explained this clearly to Premini that these were our wishes.
Fast forward a year to 2014, when something breaks down with my vehicle and I am looking to use my insurance, I have to fumble around calling several companies as Toyota tells me the private insurance they sold me, they no longer handle, but am reassured that it is still valid, just I will have to handle things on my own now through the private insurance. Fine. The problem is, this was never explained or was I given step by step instructions that I was apparently supposed to get through Crown Toyota.
I called to leave a message to voice my concern in their mailbox and no one EVER called me back. Called another guy in finance who replaced Permini twice, and after a week of no call backs, was told when I called back again that he was on holidays. Wow.
I then called one of the managers,to vent my frustrations and do not hear back from him after four hours. I understand people are busy, but after leaving a frustrated voicemail, you would think customer satisfaction would be a priority. Unfortunately with this Toyota dealership, once they get you to sign the dotted line, they have in their minds, done all they need to do. You are on your own after that.
Very frustrated with the service. Highly recommend not buying a vehicle through them.
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