My Review Of Crown Toyota Scion:
I would recommend this service centre with a strong warning to insist on an estimate and to check other centres for pricing. I was not provided with an estimate, and was told that the bill would come to a little over $300. Over the phone, I agreed to changing the air filter for $25, and so, expected a charge under $400. The bill was for $525 and then he managed to lower it to $476, applying a discount that was available by mail.
The person was polite and friendly, and apologized when I pointed to the sign saying that a written estimate is required (by law?) for service over $100. However, he really should have taken the time to look it all up and given me a detailed breakdown before the service. So, aside from the lack of a printed estimate, I have no problems with him, and I know that people sometimes make a mistake.
Also, the cost is $254 for labour on my car. Since they called to say it would be ready and was being cleaned at noon, but the car was not being worked on by 10:20, there were either two people working on a basic service, or the costs are set by task and so, adding allotted time without discount for jobs that are done together results in a higher charge than the time actually required.
I would encourage Toyota to look at their pricing. Note: I am of the generation of people who have transitioned from doing basic service myself (oil change, air filter, spark plug change... actually, I used to help a friend who could take an engine apart and put it back together) to having a garage do it for me. Therefore, it is a bit of a surprise to be told that changing spark plugs takes 30 minutes.
Finally, the service centre has a large sign saying that we should receive a written estimate. The sign is located behind the desk where payment is made. That sign should also be posted on the door where the car is driven into the shop and by the desks where the service representatives receive the car and keys. It is more useful to read this before leaving the car than afterward.
p.s. I see that I need an account to submit my review. Please do not email me with advertising.
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