After you read this you may have second thoughts on going to:
Crown Toyota 680 - 1717 Waverley Street, Winnipeg, Manitoba
1) In July I received a phone call saying my car was on the list for airbag replacement and not to use my front passenger seat until it was replaced, because if I did I could be liable as I had been notified. That being said I complied immediately. I was also told I would get a call in a month with more info. I never received that call and so I called the # back myself to see what was happening. At that time now the end of August I was told that my car is still on the list and that I would get a letter telling me when to bring my car in for this to be rectified. I never received any letters of any kind and I even verified my address on file was correct.
2) Then in October I stopped in to the dealership one day to ask about the air bag replacement because my friend had taken his car in and he got his fixed replaced immediately. I was wondering why I wasn’t being called. The gentleman told me that maybe where my friend went and the type of Toyota he had maybe they had that type of airbag in stock so that would be why he got his done first and I would have to wait until they had my type of airbag for my car.
3) Then I went to take my car to Crown Toyota to have it winterized on November 12/15 and the winter tires put on. I don’t have separate rims for my winter tires so they would need to be changed. I had made an appointment a month in advance and I was told it would take 2 hours. At this time I was now informed that my car is NOT on the recall list for the airbag, what a relief. All they could say is sorry that they did not notify me sooner. I had them double check cause when I let my husband know he went on line and it said our car is STILL on the list. The service manager said he would look into it and call me. He did call and again only to say he is sorry for the miss communication. How am I supposed to trust Toyota now? When I took my car in it took almost 4 hours as they found my block heater cord was dead and a brake light was out and they said my power steering fluid needed to be flushed as it was very dirty and had metal shards in it. I said okay do all that. Then after 1 ½ hours the lady came and said when they took off my summer tires they said the stud and nut were stripped. She said that someone stripped it and it would be $250.00 labor plus taxes and the parts and another 2 hours. I was not prepared to pay that much more or have the time to wait. Then they continued to change and put on the winter tires. I was a little dumbfounded as no one had touched my tires since I had them changed in June, 2015. So after almost 4 hours later, I was given 10% off part of the bill, I paid and left. At this point I was a little upset because I knew that no one had touched my tires since I had the summer tires put on when I had new brakes installed in June 2015. So I went back to where I had my brakes done and asked them to look at my tires and told them what Toyota had said. 1) They looked at all 4 tires and found that Toyota had stripped it and I asked how can you be so sure it was Toyota and it was explained to me and I was shown, on the passenger right front tire, at the end of the stud where it was stripped it was shiney not dirty or gummed up and it would have been discolored at least, if it had been done in June now that it was November when I now was getting my tires changed. 2) Also at the end of the stud it was stripped it would be from removing the tire not putting the tire on, so that meant Toyota did it when they went to take off my summer tires. Toyota would not accept, admit or take any blame for this instead they tried to blame the company that did my brakes and summer tire switch over. Wow! That is so unprofessional not taking responsibility for something that they did. 3) I was then shown that my right rear winter tire was installed with the tread going the wrong way (backwards) so they (the other company) changed it to the right way at no charge to me. They fixed the stud at ½ the price of what Toyota was going to charge me. Then my husband and I then took the car back to Toyota to let them know what that had happened and we were able to get it fixed for ½ the cost and also the back tire which they would never have looked at would have been on backwards all winter. How can Toyota say my car was safe to drive? So much for “Respect and Integrity!”, words used by the service manager. They have none and I don’t have any for them. We also went back and complained to the service manager who would not accept any responsibility and neither would his boss. His boss said oh we apologize and we can give you a credit for $100.00 off your next service work. Really do you think we would bring our vehicle back? We don’t trust your employees to do competent work and even if we did do you think we are that stupid not to know that you would hide that $100.00 off into the next call somehow some way? Really?
4) When we got home I had my husband look and see we needed to fill the windshield washer fluid and he also checked the power steering cap and here low and behold it was not tight. That cap could have fallen off and then what, wow! STRIKE 4, CROWN TOYOTA ON WAVERLY YOU ARE OUT AND I AM DONE!!!! We WILL NEVER BE BACK AT YOUR FACILITY AND I WOULD NEVER RECOMMEND YOU TO ANYONE!!!! As for Respect they have NONE. They were very arrogant in the way they spoke to us. They did not even really listen to us, it was as if they just wanted us to leave. If that is the way they do business I don’t see a bright future for them. After I had spoken to other people about this I was told from other people they had similar treatment and also felt the arrogance of these guys at Crown Toyota on Waverly!
I Recommend This Dealer:
Service Manager and his boss
Did you find this review helpful?