On Feb. 7, 2017, I sent my car (2013 Prius) to this dealer just for eng. oil change. The second day my car was found dead with all lights on. I towed my car to the dealership, they said engine oil was frozen inside intake. They charged me $497.02 for cleaning it up. The worst thing happened again right the next day (Feb 9.)
and I was asked to tow it again (by my own cost) to the dealership where frozen engine oil inside found again. The dealership said it is caused by faulty PCV (positive crankcase ventilation) valve and need to be replaced with $129 fee. I refused and told them this trouble started only after engine oil change at this dealership. Moreover PCV has nothing to with freezing engine oil. Later they offered free PCV change (the Manager said it is covered by Toyota warranty), I refused. So that day ends up with changing engine oil again by the dealer, and I drove it home, everything has been fine with my car after that.
This dealer is ripping off customers by all means ...
What caused this eng. oil frozen inside? I asked the manager for an explanation. He said at 1st time it is caused by faulty parts (PCV), and I told them it's not, With the help of their technician the manager finally understood it was caused by moisture, and he further found an excuse that moisture was built up because the car was moved from inside shop to colder outside, what a ridiculous, makes me speechless. And the final word from them are exactly the following:
"We perform hundreds of oil changes a month. There has never been issues of frozen lines with any of the oil changes prior to this one. This was a preexisting condition. The lines had moisture in them and froze. We did not do any work to the lines during an oil change. We will not be refunding any money to the customer for the moisture removal".
Is it a reason ? they are out of mind.
first of all I will never ever deal with this dealer anymore.
I will further file complains to Toyota Japan, and I might take this dealer to the court with the case.