Crossroads Ford Lincoln
Sanford, NC
Is this your dealership?
225 Reviews of Crossroads Ford Lincoln
Most incompetent service desk representatives and service manager, Mr John Lowe. The truck, a 2019 F350 desiel was brought in for a 30k service. When picking up the truck, service representatives said they f manager, Mr John Lowe. The truck, a 2019 F350 desiel was brought in for a 30k service. When picking up the truck, service representatives said they found no issues. However, after carefully reading the notes, I discovered the mechanics diagnosed the truck with an upper oil pan leak. When checking out, no one was going to tell me about the issues until questioned. When questioned, the service representatives acted like it was nothing and told me to keep an eye on it. Service representatives said the mechanics put dye in the oil and said to schedule a new appointment. Come to find out, the dye was never poured. I asked to speak to the service manager - he defended their actions until I pressed him to do his job and re-evaluate what was said and done. He apologized and said it was an honest mistake - I said it was incompetence. Mr. Lowe the Service Manager asked me to bring it in for a follow-up so the repairs can be made. I brought it back as requested and everyone seemed to have amnesia. Lucky I had an apologetic email from Mr. Lowe from our previous engagements. At the end we ended up both in an argument about the total lack of service and rudeness of his staff. He then said he is denying me to have and warranty services done at this dealership and left me hanging driving an unsafe vehicle with the potential of a catastrophic failure he said he didn't care and it was his right to turn me away. I ask to speak to the GM and never received any communications back. I wouldn't recommend bringing anything to the dealership for repairs. Working with Ford, elevating the issue. Consumers beware. More
Took My Mercury Mountaineer in for service. My service advisor Karen could not have been more helpful and pleasant. Kept me informed and updated on the progress of the needed repairs. The mecha My service advisor Karen could not have been more helpful and pleasant. Kept me informed and updated on the progress of the needed repairs. The mechanic who serviced the vehicle was Josh and he did an outstanding and professional job with quick turnaround. Could not have been more pleased with the exceptional overall experience. The entire staff exceeded my expectations as a customer. I highly recommend Crossroads Ford in Sanford for your automotive needs. Thank you! More
Great costumer service they worked with me on all my needs, Junior went above and beyond to make sure I am satisfied with my purchase, definitely recommend coming to see him!! needs, Junior went above and beyond to make sure I am satisfied with my purchase, definitely recommend coming to see him!! More
It was like being with family! !! They were so patient and helpful, in all manner!!! We truly love this dealership and will refer, and return when needed❣️ Thank you, CrossRoads For !! They were so patient and helpful, in all manner!!! We truly love this dealership and will refer, and return when needed❣️ Thank you, CrossRoads Ford, in Sanford!!! More