Crivelli Ford

This group of Technicians and management are incompetent. 2 months and $2000 for a $500 problem. 2 months and $2000 for a $500 problem. More

I'll let you know, if they ever fix it. They've had it for two weeks, replaced two items and it still wouldn't run. Third part came in, but they don't have time to get to it until next week. I always ha for two weeks, replaced two items and it still wouldn't run. Third part came in, but they don't have time to get to it until next week. I always have to call them to ask for a status update. Their attitude has been less than friendly. I have been a loyal customer for at least 10 years. not any more. More

If zero stars was an option that’s what this dealership would get. Unprofessional, unqualified, inexperienced, untrained and incompetent group of grease xxxxxxx who need to find another profession. would get. Unprofessional, unqualified, inexperienced, untrained and incompetent group of grease xxxxxxx who need to find another profession. More

Horrible service Two bad experiences at this dealership I would Not recommend the service department They Say one thing do another.. There are a lot of Dealers in Two bad experiences at this dealership I would Not recommend the service department They Say one thing do another.. There are a lot of Dealers in the area who do what they say. More

Home town friendly honest service I found exactly what I was looking for was not pressured to purchase but when I did say I wanted it I was given an awesome outstanding deal. I would I found exactly what I was looking for was not pressured to purchase but when I did say I wanted it I was given an awesome outstanding deal. I would recommend everyone in the valley come to kathy wagler's Crivelli Ford in Hopewell the service department is incredible they are reasonably priced. Everyone knows my name and i feel special when i come here. More

Great place for service Perfect work and great customer service. Not need to wait for whole day like other places.Service station is very clean and having free Wifi for gue Perfect work and great customer service. Not need to wait for whole day like other places.Service station is very clean and having free Wifi for guests. I am really recommend this place for everyone. More

Ford Escape Great place for the vehicle service.Good customer service with reasonable price. This dealer is 10 miles away from my home but I love this place than Great place for the vehicle service.Good customer service with reasonable price. This dealer is 10 miles away from my home but I love this place than other places. More

Would recommend Willing to work with us. Solved our problem promptly. Thank you to Sue and Bob. Dealt with service and sales. We have bought several vehicles from Willing to work with us. Solved our problem promptly. Thank you to Sue and Bob. Dealt with service and sales. We have bought several vehicles from them and would continue to buy from this dealership More

very good customer service, willing to negotiate price on trade, willing to work with me on a warranty, very helpful so far, no service yet will rate later trade, willing to work with me on a warranty, very helpful so far, no service yet will rate later More

I have been a mechanic for 25 years in aviation and aerospace. I know how to turn a wrench. I work 6 and 7 days a week, hence, I have little time to spend on truck repairs. My F150 was running rough, c aerospace. I know how to turn a wrench. I work 6 and 7 days a week, hence, I have little time to spend on truck repairs. My F150 was running rough, check engine light on. I knew it was a cylinder miss-fire. Took it to Crivelli Ford, where I bought it. $214.68 later my truck was running normal. $109.95 labor, $92.58 parts, for one ignition coil for one cylinder. Move ahead 6 mos. Check engine light on, rough engine and a weekend off for a change and a diagnostic scanner I bought. Problem was a cylinder coil. Price? $47.77. My labor to replace part including diagnosis and travel time for part? Less than 35 minutes. Called Crivelli to discus last bill. Service man said they had to hook up diagnostics to find problem. Told him I used a diagnostic scanner, took about 30 seconds. He said I probably used a non-Ford part. Told him it was a Motorcraft part. They way I see it, I was overcharged about $130. More