You won't find a better place to "buy" a vehicle. With Salesman like Roy Hughes, and a finance manager with good relationships with local banks like Jason Spyksma It's hard to beat the buying experience, all boxes check. But there's two sides to it: buying & maintenance. The service side is more essential then the buying side. Yes, we all need to purchase it, but we need it serviced as well. Hoping a change in management was the key to past hold ups, but I think the issue lies with the technicians and there "indespenability" there are not enough "good qualified " mechanics in the area. Then when they make countless mistakes and exhibit poor judgement, it's tolerated. There's no fear of job loss, so why go the extra mile or strive to be better? I won't even list the problems I have had, they wouldn't fit on one hand. And after reading them no one in there right mind would go back. I've heard bad things. Gave it the benefit of the doubt and tried them myself. Could not have imagined that it could have been worse then I thought. If you want a service Center ran by a former internet manager who is afraid to put his foot down, who will let cars role out of the shop with even routine things like oil changes oil systems not being reset, dirty paint and interiors. If small things can't be done properly, how can you trust the big issues? Save your vehicle. Service Elsewhere. Or don't buy a dodge. Really hard to put into words the situation with cranbrook dodge service Center. It's really bad.