Crain Kia of Fayetteville

If I could give zero starts, I would. They had a car on their lot that I was very interested in. I put a deposit down on the car to ensure that it would be there as I was driving down f They had a car on their lot that I was very interested in. I put a deposit down on the car to ensure that it would be there as I was driving down from Kansas City to see it. It was priced very well and the miles were low which is what convinced me to come see it. I arrived at the dealership and was greeted relatively promptly by the salesman and the general manager with whom I had spoke to on the phone. Both seemed very pleasant. I filled out some paperwork and took the car for a test drive. I loved every minute of it except for some vibration that I felt while on the highway. It wasn’t there at lower speeds so I assumed it was just the tires needing to be rebalanced. I spoke with the general manager who greeted me when I returned and let him know about the vibration at highway speeds. I told him that I will buy the car if he can diagnose what it is. He told me that he would have a tech look at it first thing next week as I was there on a Saturday. On Monday afternoon I called to see if a tech had a chance to look at it and he said that it wouldn’t be until Wednesday that they can work on it. I told them to keep me informed as I wanted to buy the car. On Tuesday I noticed that they raised the price on the car $4,000. I thought this was a bit odd since they technically already had it sold to me. Wednesday comes and goes and there is no word from the dealer. I called on Friday and I was told that it had “mechanical issues” and that they sent it off to auction as it was too expensive to fix. Essentially they lied to me. They didn’t fix it. They sold it to someone else at the higher price and told me that they auctioned it off. I assumed that this was the case as no reputable dealer would try to sell a car with major mechanical issues without inspecting and repairing it before they even offered it for sale to the public. AVOID THIS DEALERSHIP AT ALL COSTS More

If I could give them lower I would. Unprofessional, dishonest and lacking in customer service. I bought the car but it had nothing to do with them. 100% Do Not Recommend! They gave me s Unprofessional, dishonest and lacking in customer service. I bought the car but it had nothing to do with them. 100% Do Not Recommend! They gave me someone else's personal info including finance info and when I asked them if they were going to tell the person they said they would just destroy the flash drive. When I asked for mine they didn't have it and had to print it our for me meaning my flash drive with all of my info could just be floating out there. More

Just be straight up about your deals if you want to sell people cars. Sell them but make sure you take care of those who drive 12 hours to do business with you. people cars. Sell them but make sure you take care of those who drive 12 hours to do business with you. More

I really enjoyed my time, it was my first experience buying a car. And Tristan made the experience wonderful! And I was able to get the car I really wanted as my first! Thank you Crain Kia !! buying a car. And Tristan made the experience wonderful! And I was able to get the car I really wanted as my first! Thank you Crain Kia !! More

Salesman was very eager to get us into a car at any cost. He did not communicate well between us and the finance manager. I had made it clear that I would not be putting $ down as we had 4k equity in our tra He did not communicate well between us and the finance manager. I had made it clear that I would not be putting $ down as we had 4k equity in our trade in. He came with an offer that was acceptable and we agreed to buy. Got in the finance office and they were expecting $ for a down payment. I was very upset because he tried to slip that by us. We hashed it out and ended up buying the car. But I learned my lesson. Also we never got a paper tag. We left with a new car we like but we would never buy anything from this dealership again. They offered a detail and tinted windows from the beginning and our experience was so bad we won’t go back for those things. More

Roddy our salesman was very friendly they worked with us on the price we needed on our trade in and getting our payments where they needed to be on the Jetta we purchased. on the price we needed on our trade in and getting our payments where they needed to be on the Jetta we purchased. More

Everyone at this dealership is fantastic, from start to finish they got me a great deal on my car and I was out the door the same day. Roddy was the best salesperson! finish they got me a great deal on my car and I was out the door the same day. Roddy was the best salesperson! More

Kia is an excellent dealership in every way Kia is friendly and very respectful of people friendly and very respectful of people More

I live 3 hours away. I stopped in to get oil changed while I happened to be in town. They were so very friendly and accommodating. Great experience! Austyn was awesome! T I stopped in to get oil changed while I happened to be in town. They were so very friendly and accommodating. Great experience! Austyn was awesome! Thank you !!! More

Austyn, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service an He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. More