Covert Chevrolet Bastrop - Service Center

Will Nobles always take care of us. Very courteous and friendly. Always tries to communicate with us when we need something done. Very courteous and friendly. Always tries to communicate with us when we need something done. More

Peter in service is the best , thank you for tending to my family's vehicle service needs . my family's vehicle service needs . More

Had a truck delivered late Monday 10/16/23. Called back to make sure it made it. Only to be asked did you schedule this service. I was no my truck and me aren't communicating like we used too a Called back to make sure it made it. Only to be asked did you schedule this service. I was no my truck and me aren't communicating like we used too and it just didn't want to go any further. Lord you would have thought I was cousin Eddie. Then was told someone will call me back. After three days I called to check when they would possibly be looking at it. Finally after leaving 2 messages going unanswered. I got ahold of the receptionist who gave me my assigned service writer/ sales person. This is Friday 10/20 finally they answered their phone. The service person proceeds to tell me I'm on "top of the queue" next diesel mechanic up.! I had pretty much given up and called another dealership 50 miles away who could have gotten to it in three days. Which would have been today. To make sure we were in the same page I asked top of the Queue what's that mean in terms of time. Wanted to make sure that way I didn't have to have it towed to the other dealership. Her words Monday, Tuesday next week. I'm like that's fine. Totally good with that. This is the next Wednesday and the first call actually from there is to tell me I'm three to four back on the queue which when asked again what's that mean in todays covert land lingo. 1 to 2 weeks out now. From next up to Lord knows when. I'm paying $450 out of my pocket just to get it away from Coverts which is what you should do if you are reading this. If it's going to be a month tell people. Like it or not let them make their decision from there. When someone presses you just be honest. I know we're talking car dealerships but car salesman and service writers today give vacuum and copier salesman of the past a bad name. And I hope more people read up before taking their vehicles there. More

Took my truck down on a Monday morning for the right turn signal to be fixed said it would take 3 days they kept it all the way until Friday and Friday when I called him to check on it they told me to text w signal to be fixed said it would take 3 days they kept it all the way until Friday and Friday when I called him to check on it they told me to text was at home with the flu so I went and picked up my truck and I won't deal with these people anymore I'm not buying anything from them I'm not taking them anything they're not very good More

Don't say you have a extended warranty up charge Will not fix the problem not fix the problem More

Service Dept not dependable with follow thru. Made an appt one week ahead, showed up and Serv rep not there. He was out with family but had not passed info along ….”deer in the headlights” mome Made an appt one week ahead, showed up and Serv rep not there. He was out with family but had not passed info along ….”deer in the headlights” moment. FRUSTRATING!!!! Part of my service appt included an insurance claim which Covert (Serv rep) had not followed thru on. Because of the hassle of changing my claim I did reschedule service and it was FINALLY completed. It would be very helpful to customers if Serv reps would AT LEAST change their voicemail if they were out. It took 2 weeks to make original appt for service because Serv rep (same one) was on vacation but his voicemail did not indicate that. I used dealership for all my service … oil change , flat tires, etc. This is not the first time I have felt like the dealership does not follow thru. They miss the details!!! More

Dawn, in service, was great! She listened to my questions and quickly got them answered for me. The oil change was extremely fast! She listened to my questions and quickly got them answered for me. The oil change was extremely fast! More

My car was in the service center for over a month. Lack of communication, poor customer service. I guess they don’t need my money. Lack of communication, poor customer service. I guess they don’t need my money. More

Richie Williams was excellent. I called and spoke with him and he did not hesitate to take care of the problem. His positive attitude and great demeanor is the type of person mos I called and spoke with him and he did not hesitate to take care of the problem. His positive attitude and great demeanor is the type of person most people love to work with. I would recommend Mr. Williams to any and everybody I know to be properly taken care or. He is a great and pleasant person to work with. More

At Covert, appointments aren't appointments I called to do warranty service on my 2017 Silverado. Two weeks later the date arrived and they picked up my truck in west Austin. I called the next m I called to do warranty service on my 2017 Silverado. Two weeks later the date arrived and they picked up my truck in west Austin. I called the next morning to xx status and they said they didn't think they had my truck. One hour later they discovered they did have it, but hadn't looked at it. When a service mgr called me back he said that they were a week behind and an appointment is basically to get in queue at the dealership for a week and be without your car. Frustrating news for someone who needs his truck for work. I asked for a loaner, if it would be gone a week and they said only if I bought it there. I asked them to bring my truck back at once, I got it back 3 days later. What a terrible place. I've bought 3 new cars there and will never return. More