Courtesy Toyota of Brandon

Josh, Julien and Jared helped to make possible and assist on my new vehicle purchase. on my new vehicle purchase. More

Fast efficient service very friendly and professional. Service person was very knowledgeable and very helpful. Service person was very knowledgeable and very helpful. More

Sals person held up his part of the deal. Everything went smoothly and was out of there quickly Everything went smoothly and was out of there quickly More

The service visit was regarding my right front speaker that made a crackling sound since the purchase a year ago. After the third visit, they finally heard the same sound that I had been hearing during ba that made a crackling sound since the purchase a year ago. After the third visit, they finally heard the same sound that I had been hearing during bass playing of music---the first time. Or that it wasn't a "loose screw" as the remedy---the second time. So, they told me they needed to order a new speaker. Time passed and I wondered why I hadn't heard from them about the back ordered speaker---so I called them. The service advisor called me back after he checked on the status of the part and told it was there. All I needed to do was to make an appointment. Since I was driving, I went online to make the appointment. I made the appointment online a few days later since I was going out of town. Unfortunately, when I came in to my appointment this past Wednesday. I sat for two hours in the waiting area, later receiving two texts messages. A standard one stating my vehicle was ready; second one saying "Speaker was not in stock. Looks like it was never ordered. It will be here the Friday...!" Receivimg a message like that on the fourth visit for the same issue after a year of ownership---didn't sit well with me. The Service Advisor told me that "You know the parts are sold or returned to stock after 30 days." How am I supposed to know that? It wasn't mentioned when I called after several weeks of not hearing about the part, to see if it had arrived! Nevertheless, after my inappropriate language with the Service Advisor I displayed (because of my disgust of the "customer service" process and the cavalier explanation of why the part wasn't there by his Service Manager Supervisor---repeating the same 30 day rule! I was just bewildered by the lack of process through customer. Did anyone check the history of the ordered part---even though the original Service Advisor wasn't there?? Why don't they have some type of automated notification ("snail mail at best) system to advise when a part arrives---and expiration date. Or should I just call everyday to see that it comes in?? I asked to be made "whole" for my time I lost. The service .manager offered me a rental car. My.speaker was busted---not my car. A free oil change after warranty expiration would have been satisfactory. But, some only see only so far. More

Service rep took care of me to ensure I got my vehicle serviced as quickly as possible…no issue and first service completed in under one hour. serviced as quickly as possible…no issue and first service completed in under one hour. More

We have been very happy with our Dealership in the Brandon, Fl area. We have bought two cars from them. Great service and friendly employees. We recomend this dealership for sales and service. Brandon, Fl area. We have bought two cars from them. Great service and friendly employees. We recomend this dealership for sales and service. More

Attendants are friendly & professional. Waiting area seats needs up dating & car wash been broken way too long Waiting area seats needs up dating & car wash been broken way too long More

I'm satisfied with the service Kevin gave us. Very informative, timely and courteous. I'm always satisfied with courtesy Toyoya of Brandon, Fl. Very informative, timely and courteous. I'm always satisfied with courtesy Toyoya of Brandon, Fl. More

I have bringing my car 🚗 for years in this dealership and I literally love because they so professional. and I literally love because they so professional. More