Courtesy Nissan
Richardson, TX
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Reggie, you can speak to Marco, he has all the details and paperwork, since we were there for over 5 hours, that's unacceptable and ridiculous!! I had prepared paperwork with me to show the vehicles I wan and paperwork, since we were there for over 5 hours, that's unacceptable and ridiculous!! I had prepared paperwork with me to show the vehicles I wanted to see and ask questions about. I previously called and left a message the Director about 90 minutes before leaving my home in Forney, near Terrell. I found out by talking to the operator at Courtesy Nissan, you all do not have a Internet Sales Mgr. My voicemail was transferred to the dealership Director. I left a detailed message, and no return call, this was not a good sign. I indicated to him on my message, I was looking for a Sentra or an Altima and wanted to look at other vehicles as well. To my surprised when I arrived, still no call back from the Director. I understand we are all busy, but he could have assigned this task to another manager who has the authority to make decisions on the spot. Once we arrived at Courtesy Nissan, we sat an waited for about 14-20 minutes, a manager finally (Luis) approached us and asked if we had been helped, we, I replied no and told him I left a voicemail for the Director and not heard back. He said, Marco here can assist you and I will work the numbers, so I replied okay. I mentioned to Marco we wanted to see Sentra's and a preowned Rogue. He showed us about 5 vehicles, and we test drove 3. Two things got my attention at Courtesy Nissan: the first thing that got my attention, were a few new Sentra's were discounted $4606 and the other thing was a preowned red Rogue. Marco could not locate that Rogue, that was a big big disappointment to me! So, we started talking about the Sentra's. We narrowed it down to a Sentra. Then I gave Marco information to fill out the application. We even took our check book in case we got a "GREAT DEAL". To my surprise we did not get a great deal and we spent over 5 hours at Courtesy Nissan, this will never happen again. Marco stepped away from his day to speak to a manager to get figures and payments. I was not expecting to be there over 5 hours or to go back and forth. There was a fee of $2495 for minor damaged to the vehicle. Finally, after a long discussion with Marco, he spoke to his manager, and it was taken off. After the numbers were redone, they were the payment was not $245 and down was $5000, not $3500. This is why I do not deal with salespeople. I always death with Directors, Internet Mangers or Fleet managers. This was a disappointing experience at Courtesy Nissan, wasted over 5.5 hours of our day. I had planned to visit other dealerships! We were tired and hungry. When I did the calculations on Courtesy Nissan website at home, I based the down payment on $3500, not $5000, for 72 months at 8.49% with a payment of $245. Including Gap. To my surprise I found out that Courtesy Nissan normally doesn't do tint windows on the premises. Unless it's preferred by the potential customer, then it can be scheduled. I had to type this from work with people around. P.S. Marco provided us with very good customer service, he treated us as people not a profit margin, a positive attitude and a smile! Executive and sales management could take courses from Marco! He knows how to treat people; he listens & confirms and goes the extra mile! He is definitely a "BIG Asset" to your company! More
I had a great experience. Anthony was great. He's a great service manager. He provided me with the best service for my car. Also Scott. He's a great person that I was working Anthony was great. He's a great service manager. He provided me with the best service for my car. Also Scott. He's a great person that I was working with as well. So for the past 2 times since a January of 2024, I've had to have major work done on my car and courtesy Nissan had stepped. Up and has provided me with exceptional service for my car. So I will be dealing with them in the future. Because I have more work to be done on my car. That gave me some great discounts as well. So kudos to Courtesy, Nissan in Richardson, Texas. More