I have been a loyal customer to Country Hill Hyundai’s cars, products, and services for 2 years, but I am writing you today to tell you that I have had enough. I would like you to hear about the experience I had back at the beginning of March:
I booked an appointment for 7:10am and I arrived at 6:45 – I was the first person in line.
There was a gentleman at the front desk who I presume took the name of Angel (that was what the calling cards at the front desk read). I asked him how long it would take to get an oil change and have my tire fixed (because it was flat), and he told me it would take an hour.
He kindly offered me a shuttle, but I declined because it was only going to take an hour. I usually do take a shuttle back to Airdrie because service usually takes over an hour, but I was the first in line and I had an appointment so I figured I would be okay. I also made it clear to Angel that I had important errands to run this morning (i.e., my mom needed a ride to work and I had to go to school).
At 7am I left him my keys and I was reassured that he understood that I was in a hurry.
When I sat down in the waiting area, I noticed that a lot customers were coming in. I saw that the shuttle had come and go. I saw the mechanic go and talk to all of these people waiting. No one came up to me. I started to feel frustrated and I thought to myself, all I need is an oil change and a fix on my flat…. How long is this really going to take? Customers kept coming and going and the time was now 8am. Why was this taking so long? I had an appointment and I was the first person inside. I hope you can get a feel of how irritated I was. But it gets better!
Around 8:15am, Angel asked me if I wanted a shuttle because the guy who fixes tires was not in yet. I tried to keep myself together but I was pretty angry. You are telling me that it took an hour and fifteen minutes to have someone tell me this? I was told service would take one hour. I had things to do that day. Once again I declined the shuttle. I was now running late for the errands I had to run today. That day, I did not I feel like I was not a priority.
It is now 8:30am and I go back to the front desk. No one is there to help me, so I impatiently pace back and forth for 3 minutes until Angel finally sees me. He runs over to me. I tell him that I need to leave so he prints my receipts. He asks me if I can come back at 3pm to get my tire fixed. I scoff and say no. Let me reiterate that I specifically booked an appointment and came early to get my car serviced because I did not have any other time to do it that week. I hope you can understand why I was pissed off at that point. But again, it gets better.
Angel found my car at the back entrance of the shop and who ever took care of my car sure did a poor job. First of all, no one cleaned my car. 1 hour and 30 minutes to do an oil change and I don’t even get a clean car? I paid $85 for that? At least Angel was trying. He gave me a card for a free carwash, but I doubt your dealership will ever see my face again. Plus, why the xxxx would I come to Country Hills just for a xxxx car wash when I live in Airdrie?
I finally got my car around 8:40 am. No one even handed me my keys – they were just sitting in the ignition and my drivers side window was down all the way (what a major issue that could have been for your company if someone had decided it was the perfect opportunity to steal a car.) When I saw my car, I immediately noticed that the cap in my driver’s side rear tire was not on. I at this point I was infuriated. I waited for far too long and now this? I had a crappy and unprofessional experience. I can’t wait to not recommend your dealership to all of my friends.
Angel was surprised and he had to go inside to look for my tire cap. When he found my cap he double checked everything including all my caps. I am thankful for Angel’s patience, for patience was not on my side that day. Here is another reason why: I sat in my car and I was wondering why there was another key in my car. I tried it and it did not fit in my ignition. I looked back inside the dealership and I saw employees gathering around and they were all talking. I realized that they were probably looking for this key. I went back inside and they all stopped and they were looking at me. I was so angry and I just showed them the key and I walked away. This was really irresponsible of them.
So that was my abhorrent experience at Country Hills Hyundai. What a funny coincidence that I did not receive a survey this time around. I did however miss a call from you guys, but I have not had the chance to call back. I am a busy person hence not being able to explain to you my awful experience until a month later.
This was a horrific experience. I have been a customer with Country Hills Hyundai for 2 years and I am always charged a hefty amount. I will not come back to this dealership, nor will I recommend this dealership to any of my friends. The only things I can associate my experience with Hyundai is negativity. Why bother going to your dealership to pay $85 for an oil change when I can pay $60 at Country Hills Toyota and my service will take under an hour?
So I want to say thank you for pushing me away from your dealership and your services. It takes experiences to learn your lessons, and I have sure learned mine!