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Cortese Ford Lincoln - Service Center
Rochester, NY
1,167 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,167 Reviews of Cortese Ford Lincoln - Service Center
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May 30, 2024
On May 29, 2024, I brought my 2023 Escape in for an oil and filter change and a tire rotation. I was pleasantly surprised at how friendly everyone was, even those with whom I wasn’t directly involved. The and filter change and a tire rotation. I was pleasantly surprised at how friendly everyone was, even those with whom I wasn’t directly involved. The whole service was fast and professional. More
by dmsperino
Employees Worked With
Helpful May 26, 2024
Scheduled and got great service within a couple days. Got an accurate price estimate ahead Got an accurate price estimate ahead More
by susfloyd
Employees Worked With
May 26, 2024
The service was great as usual. Zack was great at communicating, professional and friendly. Susan was instrumental at getting me my invoice that initially didn't go home with me. I Zack was great at communicating, professional and friendly. Susan was instrumental at getting me my invoice that initially didn't go home with me. I was very pleased that the shuttle is back and blown away that my van was delivered to me at my home. This is why I've been a customer for over 30 years!!! More
by BroFro1914
Verified CustomerMay 21, 2024
Friendly Reception, easy going, well done work. Did a state inspection, did not get extra troubles. Did a state inspection, did not get extra troubles. More
by ajlyangrui
Employees Worked With
May 20, 2024
it was a great experience as always, fast and efficient with a friendly family feel to it. with a friendly family feel to it. More
by operations.newcomboil
Employees Worked With
May 20, 2024
I was mislead and taken advantage of by the service rep. I was told my warranty company wouldn't cover the repair and that wasn't true. I later confirmed no one from Cortese service spoke with my warranty c I was told my warranty company wouldn't cover the repair and that wasn't true. I later confirmed no one from Cortese service spoke with my warranty company. I made the mistake of trusting what I was told by the service rep. As a result I was grossly over-charged for a fairly simple repair. It was a horrible experience. I will warn everyone I know about going to any of the Cortese auto companies for repair or purchase. More
by jbarruso
Employees Worked With
Zach
May 14, 2024
Staff was great, finding and communicating better warranty information than what I had. Work was done well and within the time frame that I had hoped for. All the Ford dealerships within an hours dri warranty information than what I had. Work was done well and within the time frame that I had hoped for. All the Ford dealerships within an hours drive of me couldn't get me in for 1 - 3 weeks. Cortese got me in the next day. So even though it's nearly a 2 hour drive for me from the eastern Finger Lakes, Cortese will be my go-to service center going forward! More
by Daveandathena
Employees Worked With
May 06, 2024
Always great service! Staff always friendly, knowledgeable and helpful. I alway take my 2014 Ford Escape to them for oil changes. Staff always friendly, knowledgeable and helpful. I alway take my 2014 Ford Escape to them for oil changes. More
by chrisgeldof
Employees Worked With
May 03, 2024
Brought my wife’s Edge in for an oil change. Zach quickly checked me in and Scott performed the service. Waiting room was clean and comfortable with free coffee. Everyone was friendly and cou Zach quickly checked me in and Scott performed the service. Waiting room was clean and comfortable with free coffee. Everyone was friendly and courteous. Even got to use my wife’s Ford reward points! More
by Donski
May 02, 2024
My most recent visit was unusually awful. The technicians didn't realize we were in the waiting room so they emailed a response while we waited around for 3 hours for a simple operation. An i The technicians didn't realize we were in the waiting room so they emailed a response while we waited around for 3 hours for a simple operation. An inspection, tire rotation and a quick look at my brake pads. After getting information back we told the brake pads were OK but dry so servicing could help. Despite the 550$ charge the noises still persist. I paid for a fix that meant nothing to my actual problem. What a huge waste of money and time. Then I was told my tired need to be replaced at the cost of 600$. Technician kept urging it may not pass inspection yet another tech confirmed inspection passed prior to that conversation revealing that cortese ford is trying hard to get me to pay for additional services. Calling around I found four places that offered to do it for 300$ to 400$. It's a shame I bought my car here, I likely will not be going back. Paid 800$ for an inspection and tire rotation. More
by Jacob
Employees Worked With
