Cook Chevrolet Subaru

The service manager’s behavior was totally unacceptable. He was deceitful and condescending. Not the way to treat loyal customers. We will not seek service there again. Too bad he plays such a short game in He was deceitful and condescending. Not the way to treat loyal customers. We will not seek service there again. Too bad he plays such a short game in a world of creating long term loyalty. More

This was the best car buying experience I have ever had, all during the worst possible time to buy a car (no inventory and almost all dealerships charging $2,000-$7,000 over MSRP). Cook is one of the few d all during the worst possible time to buy a car (no inventory and almost all dealerships charging $2,000-$7,000 over MSRP). Cook is one of the few dealerships that is not taking advantage of their customers during a difficult time, and are NOT charging over MSRP. As the salesmen and managers say, the integrity of the dealership is more important than making money off of a bad situation. My salesman David Wren was so helpful. He took as much time as I needed answering questions, and returned my calls promptly. Friendly, helpful, and honest are three words that describe him well. I was in the process of moving to Colorado from NJ and had to buy a new car, so most of the work with David was done over the phone and internet, but he treated me like I was a customer who was sitting right in front of him. He didn't pressure me to pay for things I didn't want, but made recommendations based on his experience with the climate in the area. David and his manager also honored a verbal agreement we had for a lower price on a package that I had requested, even though the dealership increased the price a few days after our verbal agreement. But the most remarkable thing about David was how concerned he was for me and my safety in driving out to Steamboat Springs to pick up the car. He made arrangements with his manager and the maintenance dept to get the car ready for pickup the same day it arrived, because the following day (when I was supposed to pick it up) had a forecast for bad weather. My bank couldn't get the wire through in time, so I had to drive in the bad weather. David had me call him when I arrived at a few key places so he could check the weather and make sure that it was still safe for me to head up over the mountain pass. David taking the time out to help me navigate the unique weather challenges of the area was priceless. Word of advice... if you are buying a car in winter and you don't live in the immediate area, don't arrange to drive up there if there is any bad weather forecasted, even if it's only 1-3 inches of snow. The manager, who handled the financial part, didn't pressure me in the least, and accepted my "no's" the first time I said them. He is friendly and respectful of his customers, and his respectful, pleasant attitude trickles down to his staff. I really appreciated the service that I got a Cook's. The bottle of Cook's Champagne was a nice touch. More

Incredible Integrity; You Don't Hear Stories Like This Often Buy your used vehicle from Cook in Steamboat, Colorado! Be sure to ask for Wolf, their best Salesman. Here's why: I purchased a used Chevy Silvera Buy your used vehicle from Cook in Steamboat, Colorado! Be sure to ask for Wolf, their best Salesman. Here's why: I purchased a used Chevy Silverado High Country which ended up having some issues. Wolf was our sales rep and he was wonderful in every way - expert on all the features in the marketplace - and his guidance was spot on because we LOVE the vehicle. Wolf even arranged to have the vehicle stored the vehicle for a few days because it was a gift! He also came in on his day off to execute the deal so I could give the gift on time. The most notable part is that we discovered a couple of issues immediately (not 1,000 miles or several months later, but immediately). Wolf was on it - attentive, responded to text messages right away - he wanted to make sure we were taken care of since we had just spent money with him. The owner of Cook got involved and provided immediate approval for his people to do a full, costly repair. I did not have to plead my case. They did the right thing, even though they legally didn't have to. Also, Wolf got us a loaner vehicle, which I did not expect them to do since we were not paying for a service call. A side note - we have always had our Suburban serviced by their Craig Cook location - they are excellent - they fix it right, and they don't overcharge. Buying a used vehicle, we experienced the same integrity/professionalism. More

Service department Rude and unapologetic staff. Not the way you want to be treated right after buying a new car from them. I don't want to here "It's not our problem". Rude and unapologetic staff. Not the way you want to be treated right after buying a new car from them. I don't want to here "It's not our problem". More