Cole Chevrolet Buick GMC Cadillac
Bluefield, WV
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19 Reviews of Cole Chevrolet Buick GMC Cadillac
Always able to schedule emergency service when needed and there is a great team in both sales and service! We always take out vehicles here for service and have bought 4 cars from Cole Chevrolet because of there is a great team in both sales and service! We always take out vehicles here for service and have bought 4 cars from Cole Chevrolet because of their great service. Shout out to Brad and Brenda!!! More
I have purchased a vehicle that was previously worked on for recall at your service department. The recall was for headlights. The headlights have now stopped working again. The drive lights never worked. for recall at your service department. The recall was for headlights. The headlights have now stopped working again. The drive lights never worked. I’ve returned to your service department to be advised that I would need to pay $300 to have the bumper removed as well as I was billed $70 today for them to do nothing and my vehicle just sit in your service department. Your service department manager was no help was not willing to keep me as a customer or even try at that point as of today I will no longer be doing business with Coles. I have also contacted GM. More
We have bought 5 vehicles from Cole and wouldn't consider going elsewhere. Sales and service are consistently great. going elsewhere. Sales and service are consistently great. More
Always welcoming, awesome staff, great service! They always take time to let me know what additional services are needed, outside of what I came for. Highly recommended! always take time to let me know what additional services are needed, outside of what I came for. Highly recommended! More
Friendly and quick. I didn't have to worry about anything. They gave me a ride to work and came back to get me when my car was finished. I was very satisfied. anything. They gave me a ride to work and came back to get me when my car was finished. I was very satisfied. More
Looked all over for the vehicle I wanted. Located one at this dealer. Completed online purchase and submitted. Within hours of my submission the whole process was complete, I live 3 hours from the dealershi this dealer. Completed online purchase and submitted. Within hours of my submission the whole process was complete, I live 3 hours from the dealership! Russell Juba Jr. handled the entire virtual sale process and he was absolutely wonderful to work with! He had my vehicle delivered to me the next day, remember I am 3 hours from the dealership! The delivery staff was also great to work with. This place goes out of its way to treat you well. Highly recommend Russell and his team! More
As long as it is easy for the people to say the right thing, they will. When they mess up, you will be left holding the bag. I told them I needed NC weighted plates that would cost more than a car plat thing, they will. When they mess up, you will be left holding the bag. I told them I needed NC weighted plates that would cost more than a car plate, I was told the ~$76 plate fee would supply whatever plate I need and it would be included. I explained that weighted plates cost a lot more than car tags and was reassured that the weighted tags were included before I signed. Of course, I get a call from the dealership wanting me to pay the difference. After talking to the General Manager, I was told there was nothing he could do and he would talk to his people about making promises like this. It's a bad manager that openly stiffs a customer AND blames his employees. I could have gone to a used car lot and been treated like this! More