Cogswell Motors

They are a really poor dealership. They asked for a whole bunch of info had send pictures of my truck just to turn my down on a vehicle that was under 20,000. The staff was not very friendly just ove whole bunch of info had send pictures of my truck just to turn my down on a vehicle that was under 20,000. The staff was not very friendly just overall over priced and very rude More

just nowFreaking terrible service. First Amber from just now Freaking terrible service. First Amber from service is a xxxxx and doesn't seem to like her job just plain rude. Second, I came from out of just now Freaking terrible service. First Amber from service is a xxxxx and doesn't seem to like her job just plain rude. Second, I came from out of town on 1/22- 1/25, stayed an extra day bc I didn't feel safe driving 4 hours home. My rotars were hot to the touch and the brakes were giving off a terrible smell. Told them the smell started when I got new breaks almost 3 weeks prior. They kept my car all day just to tell me nothing is wrong with the car. So I drive home 4 hours away. Fast forward to 2/7 I drive to a friend's house which is 12 miles down the road and I get out to my brakes SMOKING!!!. I have video of it. So I take it to my FORD dealership and they found my brakes were installed INCORRECTLY. And caused damage to the brakes along with the rotars. How in the world does COGSWELL not check my brakes like I asked them to. Instead of DOING THEIR JOB. They decide to slack off and just drive my car down the road to DETERMINE my car didn't have anything wrong with it. When IN FACT something was wrong! When it comes to brakes yall should be more observant and get qualified xxxxing people working there. I'm glad i made it home safely with my 2 girls. Y'all should not even have these doors open. What a shame and disgrace this place is. I will never be back. And I will let everyone know about what yall did. 🖕 More

Absolutely horrible experience ever I would not recommend this dealership. They were very rude and unprofessional. This was the worst experience I have experienced in my life buying a car. Honestly do not se this dealership. They were very rude and unprofessional. This was the worst experience I have experienced in my life buying a car. Honestly do not see how they are still in business! Worst experience ever. If you are looking to buy a car I would highly recommend going elsewhere More

Great experience overall. Salesman was awesome finance was easy. Didn’t take up a lot of time for paperwork to be done. Very pleased with how well I was treated. overall. Salesman was awesome finance was easy. Didn’t take up a lot of time for paperwork to be done. Very pleased with how well I was treated. More

New F150 I purchased a 2018 F150 Platinum. I have established a relationship with the dealership over the last 25 years and have always received a fair trade/ I purchased a 2018 F150 Platinum. I have established a relationship with the dealership over the last 25 years and have always received a fair trade/deal on all my vehicles. My salesman, Cathy Donahou, was extremely patient and helpful. She was very knowledgeable about the trucks capabilities and options and explained each well both before and after the sale. Derek was easy to work with in finance and expedited the process. More

great experience! The gentleman treated me with respect and went above and beyond to help me out any way they could! I will definitely go back in the future! The gentleman treated me with respect and went above and beyond to help me out any way they could! I will definitely go back in the future! More

Great Dealership Great dealership. We have purchased our last 3 vehicles from Cogswell ( 2 new and 1 used). They are always very courteous and professional. They go ou Great dealership. We have purchased our last 3 vehicles from Cogswell ( 2 new and 1 used). They are always very courteous and professional. They go out of their way to make the process as comfortable and easy as possible. The service department is excellent also. More

great service even on the weekend Ricky, Derek, Doug and the entire staff at Cogswell made us feel welcome and important to the point they stayed late on a Saturday to complete my 2 ve Ricky, Derek, Doug and the entire staff at Cogswell made us feel welcome and important to the point they stayed late on a Saturday to complete my 2 vehicle deal and we left the dealership completely satisfied customers. we will recommend Cogswell to others in our family and will continue to do business with Cogswell in the future More

Excellent Worked hard and bent over backwards for me best experience I had buying a car. Recommended it to all my friends thanks for the service Worked hard and bent over backwards for me best experience I had buying a car. Recommended it to all my friends thanks for the service More