Here's the letter I wrote to their sales manager after they emailed my husband (I've removed names). I haven't received a response. I hope that I don't have the same experience with their service dept.
I'm the actual purchaser of the Chevy Volt from your dealership.
I do have to admit I entered the dealership on Saturday with trepidation as I have always hated the process of buying a car. xx seemed kind but I've never felt like I have ever been treated as the person buying a car (go figure -- at 55 years of age I feel comfortable buying real estate, insurance, and managing everything else but not cars). Case in point, xxx had to forward me your email even though I am the name on the contract and the person who is buying the vehicle for myself.
On visiting and test driving the Volt, I was very pleased as it not only fitted my need to find a car that addressed my want for a comfortable-driving compact car (I have a small garage) but it also gave me the sense of leaving a smaller carbon footprint that I was looking for. Win/win.
Or so I thought.
I did not negotiate on the price I was given. I really hadn't planned on buying a car that day, but I was happy that I was receiving (or so I mistakenly thought - and as my signed contract had stated) a brand new car with 15 kms on it that fit my needs.
I've always hoped that honesty and fairness on my part would help make the followup dealings with the dealership easier. And I've always hoped honesty and fairness would be offered back by the dealership.
But I do not feel this has happened.
It took an email from me to xxx asking to confirm the mileage on the car (after I had purchased/paid) , to find out the history of my car. The first email I received said that it had only been test driven once before. Then I got a second email from xxx that said, no, it was used to demo the car to others and there were over 100 kms on it.
I was upset. This is not what I paid full price for. And no one ever mentioned it - I had to initiate the discussion.
Also, I asked about winter tires/rims but the quote offered to me from the dealership was higher than what I was able to get elsewhere. Fortunately, after voicing my unhappiness considering the price I had paid for the car, in cash, xxx offered to install the tires/rims I purchased elsewhere, saving me $60.
I've also been offered a $50 refund for the extra (discovered by me) mileage on the car. I'm taking it as I simply want this process to end, but I would have much rather ordered a new car in and waited for it to arrive knowing that it was never used as a demo.
I'm leaving this whole process with same feeling of distrust of dealerships. Why wasn't I told I was buying a car that was being used as a demo? And why couldn't the dealership even try to match an outside company for tires/rims saving me running around. And why didn't you contact me vs. contacting my husband.
Anyway, I've been told this is what I have to live with. I'm not happy but I'm accepting this. But I will share my experience with others. And this may be both my first and my last experience owning a Chevy.
But I'm trying to stay positive as I don't want this to taint my experience of owning a Volt.