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Ciocca Subaru - Service Center

Allentown, PA

4.5
103 Reviews

103 Reviews of Ciocca Subaru - Service Center

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October 02, 2023

Fast service, very nice to deal with. will us them again l have used them before More

by d_coffin
Recommend Dealer
Yes
Employees Worked With
Devon Schadler
Oct 03, 2023 -

Ciocca Subaru of Allentown responded

We are so glad to hear this, d_coffin! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 02, 2023

First time customer getting car serviced and inspected. Service Department, especially Shawana, was wonderful at Ciocca Subaru in Allentown PA. More

by Joyce G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawana (don't know last name))
Oct 03, 2023 -

Ciocca Subaru of Allentown responded

Thank you very much for such a great review, Joyce! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 28, 2023

My Forester was serviced today and I was in & out in less than an hour. Service was great and staff was super friendly and helpful. Colin Smith was exceptionally professional and accommodating!! Plus, all More

by fncsteach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Smith
Sep 29, 2023 -

Ciocca Subaru of Allentown responded

We are so glad to hear this, fncsteach! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

Sep 29, 2023 -

fncsteach responded

😊

September 25, 2023

The staff was very helpful in finding that my failing battery was under warranty and replaced in a timely way. More

by nadine.sine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Sep 29, 2023 -

Ciocca Subaru of Allentown responded

Nadine, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

September 18, 2023

The Ciocca Subaru of Allentown dealership for the last seven years of our Forester ownership has been outstanding. Their service, providing courtesy vehicles when needed, quick and easy scheduling of appo More

by Randy M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Lichtenwalner
Sep 19, 2023 -

Ciocca Subaru of Allentown responded

Thank you very much for such a great review, Randy! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 17, 2023

Service Rep David Rosario was excellent. He listened to my concerns and addressed them in a timely and professional manner. He provided truly superior service. More

by Schnalzer.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rosario
Sep 19, 2023 -

Ciocca Subaru of Allentown responded

Schnalzer.j, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

September 01, 2023

The service was complered earlier than expected, the staff was courteous and professional. I couldn't have been more satisfied. More

by greggrizzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Sep 06, 2023 -

Ciocca Subaru of Allentown responded

We are so glad to hear this, Gregg! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 29, 2023

I found out they were charging me for work I asked them to do but they never did. I talked to a service manager about it and nothing was done to rectify the situation. I had proof the work was NOT being do More

by carrinic76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 30, 2023 -

carrinic76 responded

The fact that this happened on more than one occasion leads me to believe it happened to more than just me. I wanted to make others aware so they can make sure the work they pay for is completed

August 27, 2023

Express service did an excellent job replacing our tire in a timely manner and Imani did an excellent job coordinating everything to get us back on the road to continue on our vacation to the shore. More

by David Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imani of Express service
Aug 29, 2023 -

Ciocca Subaru of Allentown responded

Thank you very much for such a great review, David! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 24, 2023

The service department rocks they took care of a bill that the other guys auto body would not More

by jlrice4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Service Dept
Aug 30, 2023 -

Ciocca Subaru of Allentown responded

Thank you so much for the wonderful review, jlrice! Our team really appreciates it! Let us know if we can help with anything else!

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