Charlesglen Toyota

Great experience Charlesglen is a great dealership to deal with. I was really happy with the hand over process, Jim did a great job of walking me through the vehicle Charlesglen is a great dealership to deal with. I was really happy with the hand over process, Jim did a great job of walking me through the vehicle before I took it home. Kerri worked really hard to get my registration ready and it was a seamless process. I appreciate the work Gary did to help us get a great deal on the car. Thanks Wil for your professionalism! I would shop there again! More

Positive experience My first time with Charlesglen Toyota, true as the reviews I had read prior to my visit,was a positive experience. The services were exemplary, there My first time with Charlesglen Toyota, true as the reviews I had read prior to my visit,was a positive experience. The services were exemplary, there was an atmosphere of friendliness and courtesy, Thanks to Andrew Fagan and Gary Ghaderi!! for helping me through my dilemma of which car to go with..finally I chose the sporty looking, fuel economic Prius. I appreciate the efforts put by Gary for helping me get the financing for the car and also the insurance. Thanks Jim for presenting the beauty to the proud new owner; his sense of humor was awesome. I would recommend Charlesglen Toyota to anyone. More

Pressure free purchase My first time with Charlesglen Toyota. My wife and I were very impressed by the professionalism of the staff and service, and by the quality of the fa My first time with Charlesglen Toyota. My wife and I were very impressed by the professionalism of the staff and service, and by the quality of the facilities. Many thanks to the team for a positive purchase experience! Lorne Shire and Dave Grela who showed me the vehicle and took me for a test drive: Kerri Hope and Wil Cheng who dealt with the financial aspects: Jim McAlorum who went over the vehicle controls and features, and to the team in the background who did an excellent job preparing the vehicle for collection. More

I am so happy!!! I love my new shiny red RAV4!! I am absolutely ecstatic about my new vehicle. I had a great experience start to finish they made me feel comfortable a I love my new shiny red RAV4!! I am absolutely ecstatic about my new vehicle. I had a great experience start to finish they made me feel comfortable and it was super easy figuring out what kind of vehicle suited me. Everyone that I dealt with was very helpful and kind especially Lorne Shire, Brad Brock, Mark Peters (delivery) and Will Cheng in finance. I first dealt with Lorne, he was the first person I saw when I walked in the door. He was friendly, professional and could answer all my questions. This was the first vehicle that I have ever bought so I was kind of nervous walking in there not knowing anything. Lorne first showed me the different types of Rav4 with all different packages. Once I figure out which one we took it for a test drive. After we sat down to figure out what my monthly costs were going to be on which package/vehicle etc. I was very concerned about spending a certain amount of money per month between my car payment and my insurance. Both Lorne and Brad were able to get me within the range that I was comfortable with. From there I went and saw Will in finance he again made me feel comfortable, explain everything to me that I needed to know and provided me with the information to make a decision in that area. Finally the next day I was able to pick up my vehicle. I was shocked that they were able to have it ready for me within less than 24 hours I thought it was going to be a lot longer. Mark was then the next person that I met, he brought me downstairs to show me my vehicle all ready to go, give me the keys, take a picture etc. We went through absolutely everything on my vehicle inside and out. He show me how to use everything, set up my phone etc. These guys really know their stuff! I am very very pleased with the experience I had, thanks again to everybody that helped me out :) More

Knowledgable and professional Thanks to Kim, Hala and Mark for making the purchase of my new Tundra smooth. Kim and Hala were focused on getting me exactly what I wanted for my cu Thanks to Kim, Hala and Mark for making the purchase of my new Tundra smooth. Kim and Hala were focused on getting me exactly what I wanted for my customized Tundra. Mark was fantastic on the pickup day, he went through the truck top to bottom to make sure I understood all the things this amazing vehicle has to offer. I would recommend Charlesglen Toyota to others. The custom work on the Tundra's is spectacular!!!!!! More

Parts delivery, Bodyshop Completely impressed with the parts dept. Special thanks to our parts delivery person Rob for going the extra mile, even when we make the mistake. He Completely impressed with the parts dept. Special thanks to our parts delivery person Rob for going the extra mile, even when we make the mistake. He gets the job done, properly, no questions asked. Can't say enough about this individual as we deal with a lot of vendors everyday, and no one is as good. Thanks again Rob. We appreciate it. More

The Best in the West! I thoroughly enjoyed the enthusiam that the employees at Charlesglen Toyota shared with me. I hadn't purchased a vehicle for 12 years and could hardly I thoroughly enjoyed the enthusiam that the employees at Charlesglen Toyota shared with me. I hadn't purchased a vehicle for 12 years and could hardly stop admiring my newly acquired Rav4. I cannot remember ever having such an enjoyable experience purchasing a vehicle through a dealership where the customer definitely comes first, and I am looking forward to the orientation to further familiarize myself with my beautiful new SUV. Justin Ngo was friendly, helpful and truly determined to help me find the vehicle that best suited me. Kerri Hope was extremely knowledgable, efficient and personable regarding the financing and my options. Mark Peters was very essential in introducing my new vehicle to me making the transition a smooth one. I thank everyone involved for their professionalism and courtesy and look forward to continued great service for years to come! More

Excellent! The quality service that I got from Charlesglen Toyota was the best. I can't thank enough for the big help of Gary Ghaderi, Financial Services Manager The quality service that I got from Charlesglen Toyota was the best. I can't thank enough for the big help of Gary Ghaderi, Financial Services Manager. And thanks to Jurate Perminaite, Product Advisor for being warm and friendly. Both of them were excellent in helping me with everything from choosing a right vehicle for the new driver like me ,the selling process and 'till I got my very own Toyota Corolla. And thanks for the rest of the crew who were exceptionally helpful. I would highly recommend Charlesglen Toyota for sure! More

Wonderful Experience Not only Jurate Perminaite, Ryan Slanley, Will Cheng, Alex Keong and Jim Mealorum are so well organized efficient , we have been touched by their war Not only Jurate Perminaite, Ryan Slanley, Will Cheng, Alex Keong and Jim Mealorum are so well organized efficient , we have been touched by their warm and caring approach and that has meant a lot to us. Keep up the good work then, all of you. We will see you again if we need an other car and will tell our family and friends without reservations about Charlesglen. Thank You, Antonio and Maria Pacione More

Professional and Friendly I always enjoy my visits to Charlesglen Toyota. The paperwork is explained and completed quickly. The approximate cost is shown and the service pers I always enjoy my visits to Charlesglen Toyota. The paperwork is explained and completed quickly. The approximate cost is shown and the service personnel ask me if I have any questions before I sign. I can then relax in the lounge with a coffee and the newspaper, while waiting for my shuttle ride home. What a luxury in today's busy world More