Chapman Chrysler Jeep

Went in with bad credit they ran my credit and then approved me for in house financing and told me how much I need to put down and my monthly payment. I did that and also went in to sign all the contra approved me for in house financing and told me how much I need to put down and my monthly payment. I did that and also went in to sign all the contract papers. Was told had to wait a couple days to get the truck before it had to go through inspection I said ok. So next day my sales person told me now the bank wants a co-signer! After signing all papers and putting my down payment. 3 days after I spoke with the manager and he told me I needed a co-signer and I explained to him I was approved and signed everything already. He said well in order to drive off with the truck you need co-signer. I went in and got a refund let’s hope it actually shows up in 3 days!!! I have never ever gone through something like this usually when I finance a car they tell me before I sign anything what is needed!! Waste of 3 hours of my time and this dealership is the worst I’ll keep just going to Chevy for my vehicles. Very unprofessional and doesn’t know how to earn a customer!! Beware if you go there as they will tell you one thing and then say the bank didn’t approve you!! More

I was 58 yrs old when I purchased my first brand new car. I am sorry I purchased it through Chapman, worst buying experience ever. I had buyers remorse and tried to give the car back within the week, they wo I am sorry I purchased it through Chapman, worst buying experience ever. I had buyers remorse and tried to give the car back within the week, they would not take it back, they said once the edrs is submitted they can't take the car back. Within the first year the car was having problems. Spoke with the dealership, it was given a web upgrade. That was a short fix. It had two more web upgrades at an oregon dodge dealership. The more problems I had the more I called chapman, they offered me a 2018 ford escape with 80k miles. I have messages to the BBB, the fca and calls and emails with Joe Vaughn, Don Hamrick, Christian Pagan etc etc. They were going to and continued to do nothing. My car barely had 20k miles and the lane assist was not consistent, the fob and the car did not communicate, the sunroof does not close properly, currently the car has 41k miles and the transmission is slipping. The dealership offered me gap insurance as a birthday present, but I was charged for it. The warranty that was purchased I tried to cancel at 18k miles they ignored me, and it was not refunded. I was overcharged and took them to court, they demanded we do arbitration, they kept putting it off and putting it off until the bill for arbitration was more than what I was asking. So they asked if we could take it back to court, I decided to go ahead and let them have it decided in court, what I should have done was continue with arbitration. They overcharged me and all that happened in court was nothing, I signed the contract, so I lost, they got away with it. More

I was lied to, scammed out of 10k dollars and then more when I canceled the warranty. The page in my contract for gap insurance I'd not signed by me, but the dealership has a copy with my signature on it. when I canceled the warranty. The page in my contract for gap insurance I'd not signed by me, but the dealership has a copy with my signature on it. My very first brand new car is a lemon. And I have the worst dealership in the US to deal with. I am having to go through arbitration and I showed their attorney the math error. She swore to me that the math is correct. I am thinking in whose world is it correct- Chapman's More

I bought an 06 Wrangler on bringatrailer. com and took it to Chapman for an inspection before driving it across the country back to Michigan. Adrian took great career of me and I highly recom com and took it to Chapman for an inspection before driving it across the country back to Michigan. Adrian took great career of me and I highly recommend him. He was really great to deal with. More

Richard Cardosi was my Service Rep and the first face I met at Chapman Jeep. He was very gracious and kind when I showed up to make a recall appt for my 2008 Jeep. He was punctual with emails, invoices and met at Chapman Jeep. He was very gracious and kind when I showed up to make a recall appt for my 2008 Jeep. He was punctual with emails, invoices and contacted parts department to ensure parts were there to complete the recall. Upon pickup he offered service options, but did not hard sell me on them which I appreciated. I will take care of them myself. He was very pleasant to deal. More

I trust my car will have the best service at Chapman. Four and a half years and my Compass is still running great. Let me add Cody to being among the best of the service advisors! I took my car in Sep Four and a half years and my Compass is still running great. Let me add Cody to being among the best of the service advisors! I took my car in September for routine oil and filter change. Cody got my car in and out quickly and made sure everything was checked. He gave me a rundown of what they checked and that made me feel that I had the best service. It's October and I had to take my car in to check the tire pressure. Once again, Cody got the car in quickly, made sure the tires (which are pretty new) were checked thoroughly, and got everything inflated to the proper levels. You can expect the best service from Cody and Chapman Chrysler Jeep service department. More

I was so lucky to find Manny at Chapman Chrysler Jeep. My car's battery light came on, then my air conditioner when off, and it was almost 100 degrees outside. I had no idea what was wrong with my car, My car's battery light came on, then my air conditioner when off, and it was almost 100 degrees outside. I had no idea what was wrong with my car, so I ask for directions to the nearest Chrysler dealership, and I barely made it into the driveway when my car died. Manny my service man came out and took excellent care of me. Thank you Manny, and all the men that worked on my car. GREAT JOB More

ANTONIO MAGANA & NELSON LUGO WERE AMAZING! !! I RECOMMEND THEM TO EVERYONE, THEY MADE THINGS EASY AND FAST AND WAS ABLE TO GET A GREAT DEAL ON THE JEEP WE WANTED! THEY ALSO TOOK CARE OF MY TR !! I RECOMMEND THEM TO EVERYONE, THEY MADE THINGS EASY AND FAST AND WAS ABLE TO GET A GREAT DEAL ON THE JEEP WE WANTED! THEY ALSO TOOK CARE OF MY TRADE!! THANK YOU!! CONTACT THEM TODAY!! More

Our service manager Vince is our go to guy. He gives us confidence in our auto care. He gives us confidence in our auto care. More

Andrew was amazing good communication and worked very well with my insurance company. I was disappointed my car was not washed and while driving away I noticed my tire light was on. I had someone put air well with my insurance company. I was disappointed my car was not washed and while driving away I noticed my tire light was on. I had someone put air in the tires. Other than that I give them 4 star rating. More