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Casa Ford Lincoln

El Paso, TX

2.6
336 Reviews

5815 Montana Ave

El Paso, TX

79925

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Showing 336 reviews

January 13, 2024

I don’t like leaving reviews, especially bad ones, but in this case I think it’s more than fair and people should be aware of what they’re getting into when going to this dealership. I also had to heavily ed More

by Briebentley7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Gillam
December 28, 2023

I recently had a less-than-pleasant experience with Casa. I cancelled my extended warranty before I deployed but I haven’t gotten my check. 4 months later and multiple attempts to contact them regarding my c More

by cmuhire16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephan, Paco and Erma
September 18, 2023

Very nice to try and get you a car promise this and that and those "promises"out the window they say theyll call you when "they can" never do get fired then it goes into the customer must pick up in person More

by Angel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
alex
Sep 18, 2023 -

Casa Ford Lincoln responded

We are truly sorry to hear about your recent experience with our dealership, and we appreciate you taking the time to share your feedback with us. We understand your frustration and want to address your concerns. This falls short of the level of service we aim to provide, and we take your comments seriously. Please reach out to us at teamcasamike@gmail.com with more details of your visit with us so that we can assist you further.

Sep 18, 2023 -

Angel responded

Hope you keep your word because it seems to be the ONLY thing that trends at this location.

June 30, 2023

Monday, June 12, I went to CASA Ford to buy a car I found online. I met with a salesman named Anthony. Turned out that the cars I wanted to look at were not at Casa Ford but at Casa Kia and GMC. We picked up More

by jmc1131
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro Soto, Miguel, Oscar Martinez
Jun 30, 2023 -

Casa Ford Lincoln responded

We are deeply sorry to hear about your experience at Casa Ford. We would like the opportunity to better understand and assist you with this matter. Please reach out to us at teamcasamike@gmail.com with a good contact information so that we can reach out to you. We will get you in contact with our GM. Thank you for taking the time to review and we hope to better serve you in the future. Thank you.

January 29, 2023

Worst experience ever had an apt for them to check my truck . Jose Borunda was in charge of my truck he never got back to me w info on truck told him that was the only car we had . He never replied to my More

by Pedrozamary26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t work there
Jan 31, 2023 -

Casa Ford Lincoln responded

Pedrozamary26, thank you for taking the time to review us. We are sorry to hear about your experience at our location. We understand there was a absence of communication during your visit. We are always looking for ways to improve our customer experience at our dealership and we can only hope that in the future we can meet your expectations and earn a 5 star review. Please don't hesitate to contact us if there is anything we can assist you with? Thanks again!

May 02, 2022

Great Inventory, excellent service better attitude and friendly staff, definitely be back to buy other vehicle More

by Ricardo Salas
Recommend Dealer
Yes
Employees Worked With
Javier Jiménez
September 06, 2021

ATTENTION FORT BLISS PERSONNEL, the management (Alfred Alvarado & Miguel Ortiz) at Casa Ford lied to my face and robbed me out of at least $10,000. If they did this to me as an experienced car buyer & act More

by sergioelpistolero
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alfred Alvarado & Miguel Ortiz
July 12, 2021

Stephen Stophel is very unprofessional. We will never be back. More

by mald3106
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Stophel
July 10, 2021

Worst place ever once you buy good luck dealing with them. Impossible to get help after sale. 2 experiences since we have bought 2 vehicles here. 1st experience was good with my wife's SUV. This time af More

by TB12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javier, Miguel
January 27, 2021

Worst place ever once you buy good luck dealing with them. You can call till you are blue in the face and just get the run around More

by philm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Vitela, Ventura "Ben" Pena, Mike Rivera, Oscar Contreras, Nasario Meraz
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