Carlton Motorcars - Service Center

Overall good services this past time for me. They were not able to vacuum the inside and my wiper blades do look like they need to be replaced. Neither one of these are significant. I spoke t They were not able to vacuum the inside and my wiper blades do look like they need to be replaced. Neither one of these are significant. I spoke to Ashley about this and she was very pleasant about being diligent the next time. Jim Hilley More

Worst service department. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. They stripped the bolt which forced them to drill it out and over an hour later they gave the car back to me, with the wheel being even farther off center than before. At this point I decided to correct it myself which took less that 5min And discovered that the replacement bolt wasn’t even torque down properly. I reviewed the dash cam recording and listening to the guys test driving the car stating that if I wouldn’t be happy they would just tell me that I needed an alignment. They also went for a little joy ride and revved the engine a few times without it even being warmed up. That place will never see me again. Absolut amateur techs. On a positive note. The service advisor communicated well and was forthcoming as much as he could. More

Service department will change scheduled appointments at their leisure. I had a service appointment for 8:00am on 11/2. I dropped the vehicle off early at 7:30am. I returned to the service department at 3: their leisure. I had a service appointment for 8:00am on 11/2. I dropped the vehicle off early at 7:30am. I returned to the service department at 3:45pm and was informed that my vehicle still had not been serviced. Someone in the service department decided to change my appointment time to 3:00pm, but I still had proof via email that the appointment was scheduled for 8:00am. Instead of accepting that they screwed he stated that the appointment time is the time to meet with the service provider, which is a BIG LIE, because every time I previously had my vehicle service it was service in a timely manner. You have lost a customer, I will have my vehicle service at another dealership that will not change appointments just because they want to and do not inform the customer of their actions. Substandard service and lack of professionalism. More

Always friendly and efficient service staff. Love our service rep, Sammy H., who always gets it done! Easy to schedule online. Quick checkin and checkout. service rep, Sammy H., who always gets it done! Easy to schedule online. Quick checkin and checkout. More

Very friendly service department staff. Work was done on time with service advisor reviewing all work that was done in the vehicle. I would recommend Carlton for service. time with service advisor reviewing all work that was done in the vehicle. I would recommend Carlton for service. More

David was very polite and informative. Great service. Kept us informed on vehicle. Made us feel welcome respcetful while answering questions.thank you. Gaddy A. Kept us informed on vehicle. Made us feel welcome respcetful while answering questions.thank you. Gaddy A. More

Went to get my car serviced……Sammy and the team was very pleasant; everyone had great customer service front he moment I pulled up until when I left. pleasant; everyone had great customer service front he moment I pulled up until when I left. More

Carlton Mercedes needs to call themselves lucky to have Scott Gordon as one of their Employees!! Best overall, including his colleagues working for competing other brand dealers (like Audi) Scott Gordon as one of their Employees!! Best overall, including his colleagues working for competing other brand dealers (like Audi) More

Made an appointment a month in advance. When I arrived I was told that my car would be ready in 4 -5 hours. Then the service supervisor said that I would need to leave my car overnight ( I wasn’t told this was told that my car would be ready in 4 -5 hours. Then the service supervisor said that I would need to leave my car overnight ( I wasn’t told this in advance). I had traveled 50 miles to arrive at dealership. I felt that was very unprofessional and poor customer service. Also I was told that the service would cost in the $400-480 price range. When the service was completed I was presented with a bill that was over $950 dollars. There was a charge for $29 dollars, when I asked for the explanation of that charge I was told it was for rags that was used to perform the service on my car!!! I truly feel that I was taken advantage of…. Not a pleasant experience at ALL!!! More