Capitol Auto Credit

Absolutely do not buy a car from James Town Auto nor go through Capital Auto credit You will more than likely regret it. I do. I was sold a car that I did not have for even a week. It was sold to me with a through Capital Auto credit You will more than likely regret it. I do. I was sold a car that I did not have for even a week. It was sold to me with a bad engine and now it’s been a nightmare to get it fixed. I’m paying for a car I cannot drive and they are no help Ive been paying more for repairs than payments. I called the week I got home with it because the check engine light continued to come on and I couldn’t go over 4 mph…. On the way home from the dealership. They tell you that DO NOT BUY A CAR FROM HERE… at any location. Don’t say I didn’t warn you. There are plenty of bad reviews. I always made my monthly payments and always stayed in communication with this company. Yes I had fell behind a little but always made sure to make the full payment. Reason for falling behind is because of car repairs that were problems from the dealership not from me and they tell you that they will help you with car repair with a contact but never should we have to pay for repairs that they fail to tell you before you purchase the vehicle. I Captain communication with this company let them know that I'll be getting paid on Monday they then asked me to send over my check stub to make sure that they receive payment as soon as I did so and sent all my information over they came and got my vehicle the very next day as the repo people picked up my vehicle they told me that I was lied to by the debt collector they also told me that they do not like n****** or black people and they could not stand the man that was giving me the information because he's black I also have it on surveillance cameras from my house they were recorded I am blessed because now I have a new vehicle that runs great and I know now that I will not be treated unfairly I noticed that I started becoming treated unfairly once this company knew that I had a biracial son I am from Xenia Ohio I discovered that not only myself but several other people in the community that has rented from these dealerships and the bank of Jamestown Auto they noticed that they rigged their vehicles and Capital auto credit is an LLC they are the ones that sent over a repo guy and I only owed $500 after they picked up my vehicle they told me that I owed $700 when I've made several payments not to mention the car repairs I was told by Capital Auto Credit another reason why they came and got my vehicle is because I asked to speak to another representative and be assigned to another representative because I felt that I was treated unfairly and unkind I am only 37 years old and I've learned a lot from this experience I'm not bashing his company I just believe they need a lot of work and a lot of respect and to be honest and accurate with their customers when they sell a vehicle due to single mothers as myself that works extremely hard to stay up on her payments let alone up on payments on a vehicle that needed extremely amount of car repairs that I was not informed about I do not like the right reviews like this but some people should learn their lesson especially when it comes to a company and by the racial thing it's something that I cannot forget I felt very uncomfortable in that situation I understand that they're doing their job that they're picking up Vehicles because they're being asked to but I do not agree with how I was treated from Capital Auto one and how I was treated by the repo people that they sent never should the word n***** or black people be mentioned on how much you hate them when you're picking up somebody's vehicle very unprofessional and I was very uncomfortable let remind you I had the money to get my vehicle but instead I was smart enough and brave enough to get out of this situation before it was too late and find something different and start over again last but not least I have learned my lesson and what I've learned and what I'd like for you to know before you purchase a vehicle or to even consider ever going through a horrible dealership like this one If you're going to be doing business with a car dealership, it's important to know what kind of reputation they have. When negotiating with a dealer, they sometimes say or do things that sound suspicious. Knowing what kind of reputation they have can go a long way in determing if they're telling the truth. In recent years, there's been a growth of online dealer rating sites. Many of the large automotove portals have also added dedicated dealer review sections. This is great news for car shoppers who oftentimes need to be protected from unscrupolous dealers. The largest dealer review site is DealerRater.com. They have around 1 million user-generated reviews and also provides a way for dealers to respond to the reviews. The dealers that are actively involved on DealerRater.com care about their reputation and are usually ones that will treat customers right. Another stand-alone dealer review site is CarDealerCheck.com. They don't carry as many reviews as DealerRater, but they're certainly worth checking out. Some of the large automotive portals have also added user-generated dealer reviews recently. Cars.com provides dealer reviews including ratings on Customer Service, Buying Process, Quality of Repair, and Overall Facilities. Edmunds.com also provides useful dealer ratings. Another avenue for car shoppers is to contact their local Better Business Bureau or the State Attorney General's Office to see if the dealership has a history of complaints. Keep in mind that reviewing a dealer's reputation through ratings and reviews doesn't guarantee you won't have any problems. A dealer may have a good reputation overall, but they may also have a couple of bad employees that you could get stuck dealing with. Always keep your guard up regardless. More

Capitol auto credit is a predatory lender that does not care about their clients. They sell 1,800 dollar cars for 14k and get away with it care about their clients. They sell 1,800 dollar cars for 14k and get away with it More

Believe me if I could give these xxxxxxx a negative star I would. The people there are xxxx. The one guy was more than rude to my wife on the phone. Called her a "xxxxx" multiple times and told her to stop I would. The people there are xxxx. The one guy was more than rude to my wife on the phone. Called her a "xxxxx" multiple times and told her to stop waisting his "xxxxing time" Some customer service right there. This place has just moved to worst rip off dealer ahead of Mad City Cars and JD Bruiser. More

We liked our experiences at Elk Grove Mazda. We have leased new, purchased at lease-end, and purchased used. Friendly, helpful staff. Nice, new facility. leased new, purchased at lease-end, and purchased used. Friendly, helpful staff. Nice, new facility. More

The worst dealership in Wisconsin For your own finance and the finance of your family do not use their services, they will destroy your finances and take the car you have with them. For your own finance and the finance of your family do not use their services, they will destroy your finances and take the car you have with them. More

Excellent customer service!!!! Me & MY WIFE WALKED TO CAPITOL AUTO & LEFT DRIVING. FRANCISCO REALLY TOOK HIS TIME TO ACCOMPANY US WITH WONDERFUL SERVICE. A VERY GOOD INDIVIDUAL AS W Me & MY WIFE WALKED TO CAPITOL AUTO & LEFT DRIVING. FRANCISCO REALLY TOOK HIS TIME TO ACCOMPANY US WITH WONDERFUL SERVICE. A VERY GOOD INDIVIDUAL AS WELL AS HIS CO-WORKERS. I MUST SAY THEY CARE & WANT TO SEE YOU DRIVE OFF. SO TO ALL THE READERS MAKE SURE YOU'RE HONEST & LEGIT BECAUSE CAPITOL AUTO WILL TAKE CARE OF YOU. More

great service Went to look at a car that I was interested in and bought the same day. Not only were they friendly but respectful as well. Went in at 1030am and drov Went to look at a car that I was interested in and bought the same day. Not only were they friendly but respectful as well. Went in at 1030am and drove off at around 1pm. Wish it was a shorter time but, very well done. Francisco was the person I had. He explained everything well so I understand as a first time car buying. No there were no tricks or bad vibes to what people say about this place. They are great actually. Maybe a few yrs ago they were bad, not certainly not anymore in any way. More

very well explained more than once. Very well explained. Its a used car no matter what happens I still have to make the payments as the contact is written. If life happens as it does. Co Very well explained. Its a used car no matter what happens I still have to make the payments as the contact is written. If life happens as it does. Communication with your finance person that is appointed to you. And work three the difficulties together. This people in madison are excellant. My car my payments till last payment is made. SIMPLE. thanks guy. More

POOR COSTUMER SERVICE! For the first year going through this dealership it was good, then the next couple of years they ( service staff) would tell me that I owed them money For the first year going through this dealership it was good, then the next couple of years they ( service staff) would tell me that I owed them money past due when I made my paynts I would ask if it was all up to date and they would say yes...then few monthes later same thing that I was behind from a payment 4 months ago and I would ask the "guy" why did they let me know now and all he could say is, " well you have the payment history in front of you" how could I if I was at work???? This people have no good costumer service what so ever. I REALLY RECOMMEND EVERYONE TO GO A DIFFERENT ROUT THEN THROUGH THIS THIEFS!!! Oooooh and I forgot to mention you will pay 3 or 4 times the money then what the veachle is actually worth!!! More

My husband went through this company a couple of times because his credit was really bad. This last time when he lost his job he took the car back instead of waiting for them to repo it because he could n because his credit was really bad. This last time when he lost his job he took the car back instead of waiting for them to repo it because he could not make the payments while unemployed. So they sold the vehicle (a 98 Dodge Intrepid) at auction for just under $900 and say he still owe almost $8,000 even though he paid more than $3,000 which is what the Kelly Blue Book value is. He did not want to surrender the car but he had no choice. Now that he is back to work they want to garnish his check for 20% each week. How can they charge 4 or more times what the car is worth? I thought there were some regulations on this type of business. Please people, buy a beater car and save your money for a better car before you give these vultures your hard earned money. More