My Review Of Capital Chrysler Dodge Jeep :
So many issues with this dealer and I wish I had not purchased a FIAT from them. Sales managers were rude and condescending. Once I had purchased my FIAT I received calls on a regular basis to have me sign their financing papers and pick up the car. I understand they make money off the financing, but I did not appreciate the Harassment while I was waiting to be approved for a loan, vice the dealer financing. Once I had arranged to pick the vehicle up, the sales manager had failed to tell anyone else when I was coming and the vehicle wasn't ready. The end result was that I had to leave and come back in an hour to pick up my the car in the dark. The sales man was very nice and apologetic, but was unable to do a proper walk around before I drove it off the lot - he did not even know if the car had a spare tire. The next day, it was obvious that it had not been washed properly and the base of the car had a very sticky substance on it.
The service department has not been much better. They do not keep spare tires in stock - found that out the hard way, nor do they keep touch up paint. I had some ordered to fix the numerous chips in my paint, but when I came to pick it up, they had sold it to someone else and made no offers of ordering more. Further, my vehicle needed to go in for some work (rust removal) that was covered under warranty. I had initially been told that I was entitled to a rental car, when I called to arrange this, the service manager bluntly told me that I had been misinformed and that I wasn't entitled to anything. I called FIAT Canada, who informed me that I was actually allowed up to $50/day for a rental.
This dealership has demonstrated abysmal customer service and I am searching for the next closest FIAT dealer. From now on I will do a coffee check before I buy a car from a dealership - in other words, steer clear of dealerships that make you buy coffee while waiting for your car in the service department.
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