I was on vacation in Ottawa, had purchased a new Vehicle at Peel Chrysler which I had issues with from day 1. Brought the vehicle to Capital Dodge to have them investigate vibration issue, they balanced my tires and sent me on my way. Took the vehicle back out and vibration was still the same. Wen't back the next day, sat in service department for 6 hours! At no point did my service advisor Bradley ever provide me an update or offered to drive me somewhere so I could pickup lunch or coffee. After sitting there for 6 hours they came back, told me it was fixed, took the vehicle back out for test drive, same issue. Returned to dealer where i was told there was nothing more they could do and that I needed to contact the tire manufacture and get them to look at the tires as they were defective. Called tire manufacture, she right away advised that it is the dealers responsibility to contact them as this is a new vehicle. Peel chysler contacted Capital Dodge to try and get them to work with Kumho to figure this out but they more or less washed there hands of the issue and refused to cooperate. " What dealer in there right mind allows a customer to drive off their lot with defective tires?"

All this to say I was not impressed with Capital Dodge and my service advisor Bradley. I have never in my life sat 6 hours in a service department and have my service advisor walk pass me countless times pretending I don't even exist. This is my first Dodge and it's been a total dissaster.

My advice,, don't buy a Dodge and if you do do not buy or have it serviced at Capital Dodge.

Was this review helpful to you?    Yes | No Thank you

I made a deal with a sale person (John)to buy a used car. On my way to the office to make the paperwork, he told me that he received a call and that the car that I was already bought was sold!!, He tried to sell me other cars, but I didn't like it so, since I wasn't buying a car anymore he change completely and became kind of arrogant. I would never buy a car from this dealer.

Was this review helpful to you?    Yes | No Thank you

So many issues with this dealer and I wish I had not purchased a FIAT from them. Sales managers were rude and condescending. Once I had purchased my FIAT I received calls on a regular basis to have me sign their financing papers and pick up the car. I understand they make money off the financing, but I did not appreciate the Harassment while I was waiting to be approved for a loan, vice the dealer financing. Once I had arranged to pick the vehicle up, the sales manager had failed to tell anyone else when I was coming and the vehicle wasn't ready. The end result was that I had to leave and come back in an hour to pick up my the car in the dark. The sales man was very nice and apologetic, but was unable to do a proper walk around before I drove it off the lot - he did not even know if the car had a spare tire. The next day, it was obvious that it had not been washed properly and the base of the car had a very sticky substance on it.
The service department has not been much better. They do not keep spare tires in stock - found that out the hard way, nor do they keep touch up paint. I had some ordered to fix the numerous chips in my paint, but when I came to pick it up, they had sold it to someone else and made no offers of ordering more. Further, my vehicle needed to go in for some work (rust removal) that was covered under warranty. I had initially been told that I was entitled to a rental car, when I called to arrange this, the service manager bluntly told me that I had been misinformed and that I wasn't entitled to anything. I called FIAT Canada, who informed me that I was actually allowed up to $50/day for a rental.
This dealership has demonstrated abysmal customer service and I am searching for the next closest FIAT dealer. From now on I will do a coffee check before I buy a car from a dealership - in other words, steer clear of dealerships that make you buy coffee while waiting for your car in the service department.

Was this review helpful to you?    Yes | No Thank you

I live in the Québec city and we were looking for a Wrangler Sports 2 doors 2012 and we could not find any in our province. I decided to call in Ottawa to see if they would have some. They had 2 of them. I had a car to trade in. We did everything together over the phone on a Wednesday evening and on Friday at 4:00 pm we had our brand new Jeep exactly as discussed. I really can't complain and I would definately recommand the dealer to a friend.

Was this review helpful to you?    Yes | No Thank you

John, the salesman, was for the most part, very helpful and informative. He definitely has the "hard sell" approach, but ultimately very fair and flexible. The problems I experienced, however, were with the financing end of the deal. We were turned over to Robert. Our application for financing was not successful and Robert's replies to my emails and the info provided was bordering on rude and non-informative or helpful. A couple of weeks after this distasteful experience, I emailed Robert with some additional info. He did not even reply. I guess we were no longer considered a potential "sale" since our credit application was initially turned down. No follow-up, zip. This dealership has definite problems in the credit dept. with customer service. Not recommended.

Was this review helpful to you?    Yes | No Thank you

The worst customer service we have ever experienced, in 40 years of purchasing vehicles. No attention to detail, given inaccurate information on the truck we bought and the warranty we purchased, puschased paint protection not done, lack of communication between service and sales, e.g. we were called by service that our vehicle was ready to pick up, when we had already picked up the truck, we were asked to accept delivery on Friday evening, and the truck was not ready. Truck tailgate did not lock, new tonneau cover was damaged , no help from sales or service re. being shown how everything operated and on & on. Buck passing, bad languange being used on the sales floor, brusque receptionist. Don't bother with this lot.

Was this review helpful to you?    Yes | No Thank you

Terrible attitude towards the customers
Trying many kind of tricks to fool the customer and make him pay more
Worst sales experience ever
I will tell everyone that I know to stay away from Capital Dodge

Was this review helpful to you?    Yes | No Thank you

Overall This dealership was excellent. They were fair and gave us a great deal on our new Jeep. We were thinking of buying used but with such a good price for a new vehicle we couldn't justify not buying new.

Was this review helpful to you?    Yes | No Thank you