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Camelback Hyundai

Phoenix, AZ

3.2
753 Reviews

1500 E Camelback Rd

Phoenix, AZ

85014

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Showing 753 reviews

April 11, 2024

Came in an hour before closing and knew the exact car I wanted. Shadeed took his time, showed me everything I needed to know a out my vehicle: good, bad and all. Was not rushing me at all and was very pati More

by Scottie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shadeed, Ruben
Apr 16, 2024 -

Camelback Hyundai responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.

March 20, 2024

Unbelievably bad customer service once you've driven the car off the lot. Nobody is available for a phone call. Mailbox to request callback full. Messages left with reception a total waste of time. Eventual More

by mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marc
Mar 25, 2024 -

Camelback Hyundai responded

We’re disappointed to hear there was miscommunication with our team. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience to discuss this further.

Mar 26, 2024 -

mike responded

Positively not miscommunication. Completely intentional. Total lack of integrity. Would much rather be told that 's your problem now and we have no plan to discuss it rather than hide. Warning: dont buy a car at Camelback Hyundai !

March 08, 2024

I like the atención of David. Very profesional , great dealership ! I bought the 2024 kona and love jt More

by Billyjoel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David duenas
Mar 12, 2024 -

Camelback Hyundai responded

Thanks for the positive feedback, we hope you enjoy your new vehicle!

January 20, 2024

I bought a CERTIFIED USED Hyundai Sonata at over $20k. I made an amateur mistake as it's been a while since I got a used car and didn't inspect the exterior. I got home and was showing it to my family an More

by cavelarde60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chester
Jan 23, 2024 -

Camelback Hyundai responded

Unforutnately, our vehicles are sold as is if the damage does not affect the safety and internal mechanics of the vehicle. We make sure to perform a safety inspection and take care of any maintenance prior to sale. Should you wish to discuss this further, please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience .

December 11, 2023

My car was taken in with a known issue. It took the dealership 1 whole day to do an inspection on my vehicle with nothing else. I had to call them to find out what was going on to learn tha More

by KMach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Altvater, Adam , Maurice "Mo" O'Field, Nic Hines, Tristan Anaya, Linda Cook
Dec 18, 2023 -

Camelback Hyundai responded

We’re disappointed to hear this feedback and would like to speak with you to get a better understanding. It is true that we keep customer keys secure when our service department is closed and do not allow other staff access to them unless in an emergency but communication about the status of your vehicle should have been provided in a timely manner. We are unable to identify you by this screenname to reach out directly so please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.

Dec 23, 2023 -

KMach responded

Oh, don't you worry, I had already called him before your message was sent. I don't know who's nepotism baby Adam Altvater is, but clearly, that is the only reason he has a job. He kept attempting to blame the customer for his lack of leadership and poor service. For example, he stated that "he was shown by the technician" that we were called. I asked what number he called and Adam began to backtrack saying he didn't know and all he could do was go off what he was told. I asked him to look at the computer and repeat the phone number that was in the system that the technician called. To no surprise to me, IT WAS MY PHONE NUMBER. I did not receive a call and posed the question to Adam, that if I was called, why wasn't a message left. **Spoiler alert, because there was no phone call** He again started making excuses that the technician was not in and he could only go off what he was told. Long story short, he blamed the customer and took ZERO RESPONSIBILITY. I kept pressuring him to give me the printout of services. After several hours and a reminder phone call from me, he finally sent the minimal paperwork. All that being said here is the real kicker, I scheduled a follow-up with a different dealership and gave them all the information I was provided. Ya know, Adam and your team wanted to order several replacement parts for supposedly broken parts and this other dealership didn't find anything like that. Something doesn't add up...almost like someone is trying to inflate their numbers and charge Hyundai for unnecessary services...Don't worry, I'll figure out who I need to contact to get to the bottom of that. I'll start with reaching out to Hyundai, then the BBB, and heck, why not, check out reporting to the FTC. Your business is a scam operation.

November 21, 2023

Brought my car in to have the transmission flushed. Had an appointment at 9:30am. Five hours later, I’m still waiting for my car! This service center is ridiculous! More

by Janethecrane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Giselle
Nov 22, 2023 -

Camelback Hyundai responded

Jane, we appreciate your patience as it is the holidays and we are experiencing higher traffic in our Service Drive. We'd be happy to address your concerns directly with you, please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.

July 09, 2023

Shaheed Monroe did a fantastic working with me on the purchase of my 2023 Santa Fe. This is the 2nd vehicle i purchased from Camelback Hyundai. Each time is was a stress free purchase More

by lindaleichty20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shadeed Monroe
Jul 10, 2023 -

Camelback Hyundai responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

May 19, 2023

Shadeed has been of great help. Has complete information about the car, took time to explain everything in detail. Helped me make decision quicker and closed the deal in few hours.. More

by nishithreddyus1992
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shadeed Monroe
May 23, 2023 -

Camelback Hyundai responded

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

May 16, 2023

Shadeed was a great help getting me in a great car! Kind and friendly, recommended him. 10 out of 10. More

by dawnpetty12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shadeed Monroe
May 16, 2023 -

Camelback Hyundai responded

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

May 16, 2023

Friendly, no pressure. My income was reduced from recent retirement. They still found financing for me at a good rate. All their cars are clean! Salesmen are all frien More

by 6dragonfist9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Inzunza, Shadeed Monroe
May 16, 2023 -

Camelback Hyundai responded

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

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